Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated May 26, 2017
261 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
151 Ratings

261 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 42 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines part-time (More than a year)

    Pros

    Training is top notch. Most employees are really nice and genuine. Benefits are great. One of the best in the industry.

    Cons

    Low wage overall even though the CSA's in the bay area get paid more than other CSA's in the company. The training is in Seattle for 10 days. If you have tattoo's or piercings this may not be the place for you. They are very strict and judgmental if you have them.

    Advice to Management

    If you are too uptight and strict you will have a hard time getting business from millennials. If all you are concerned about is being business professionals and attracting more conservatives, you will run of customers/guests and passengers. I guess thats why you acquired Virgin because they attract a younger crowd. But once they find out how old school you are they will want to take their business elsewhere regardless of your ties to Virgin. You need to innovate and recognize that its the younger generation that will bring change and more acceptance.


  2. "They're a traditional company that has good and bad moments."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Flying benefits after 30 days of hiring date helps travel fanatics feed their travel bug. Also they have quarterly and annual bonuses that are very nice when you qualify for them. There's also a awesome feature in some of their unions that allow you to transfer departments within the same union. Exp. I was in the call center and without an interview or drug test, I hopped into a CSA position when I qualified.

    Cons

    You'll definitely be asked to work 24/7 when you first start. Also the union dues are a little much if you are trying to live off of only the one paycheck.

    Advice to Management

    Either when union contracts are open for negotiations, lower union dues or up wages.


  3. "Reservations Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Kent, WA
    Current Employee - Reservations Agent in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Flight benefits, friendly co workers and supervisors. Work from home after 6 months. You can work from home sooner if you do more overtime.

    Cons

    Pay is very low. Location is in the middle of Kent so you have to deal with traffic during commute hours. Manditory overtime you have to bid on (yes they make you bid on overtime you have to work). This happens every 2 days. If your sick then dont be, this counts as a occurance(3 occurances and they can terminate you). No flex time if your late.

    Advice to Management

    Allow paid sick days throughout the year. Allow Flex times. Allow employees to pick their own shifts if your going to mandate overtime.


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  5. "Captain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Seattle, WA
    Current Employee - Captain in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Best airline in the United States. Period.

    Cons

    None None None None None

    Advice to Management

    Buy 787s and let's go to Asia and Europe


  6. "Employees come last"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight A
    Current Employee - Flight A
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Good flying benefits (Even though often times you wouldn't be able to get on).
    7% 401k match (Not too bad since they don't care about being the best).
    Good health insurance plans.
    Stock purchase plan program is a bless
    Being par of a union is the best thing, without it ti would have been much worse than it already is.

    Cons

    Management doesn't really care about employees (Anything else you hear is just propaganda), all what they care about is saving few cents extra even if they need to wear out the crew.
    Management, especially Seattle base, are encouraging spreading the culture of telling on each other instead of creating a nice working atmosphere. Incredibly toxic culture.
    If you are gonna join this company, you really need to watch your back, some manager's sole responsibilities are to find a reason to fire people.
    Management believes they are one of the best companies to work for, and this will actually not happen until they realize that it actually isn't.

    Advice to Management

    Stop paying people less than they deserve. Reward people for the their contribution in your success (Reward all employees not by making them throw their names in the hat and reward one person).


  7. "Customer Care Rep"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flight, medical, 401k, vacation benefits

    Cons

    Hours when you first start


  8. Helpful (1)

    "Stay out of HR!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner
    Former Employee - Human Resources Business Partner
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    The flight benefits are nice, if you can use them. Flights are full and non-represented employees have little to no flexibility to travel.
    Employees are amazing! The friendships are what kept me here for so long.
    Upper level leadership is inspiring.

    Cons

    The pay is way below market--no amount of "free" flight benefits could make up the difference
    HR leadership is made of up a clique of people promoted into HR who are not qualified in terms of experience or education--if you are an HR professional, this will not be a good fit for you!
    HR cannot manage or lead its own team and fails to provide good consultation to company leaders.

    Advice to Management

    HR needs change! Stop promoting people into HR because you think they're a "good people person." This perspective leaves you with an unqualified HR team and shows that you do not value HR as a valid business function.


  9. "Reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Employees were fun, good people. Good benefits, dental, medical, profit sharing.

    Cons

    Crazy shifts, could be boring.

    Advice to Management

    I have no advice. They were fair to me.


  10. "Not worth the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent
    Current Employee - Reservations Agent
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (Less than a year)

    Pros

    Great travel benefits, friendly coworkers, quality training program

    Cons

    24/7 operation, new hires receive awful hours, complex computer programs to learn, management more likely to throw you under the bus rather than be there for you, agents are under constant surveillance (timed breaks, web cam on your computer, leadership listening in on your calls), extremely strict daily schedule requirements, very high turnover, customers really only call because they have a problem, virtually zero opportunity to move up beyond call center manager, mandatory overtime, due to time the nature of the work and environment you don't have an opportunity to socialize with any other employees, feels like 1984.

    I needed a job and I've been in the aviation industry for quite some time. I should have researched the nature of this work more thoroughly before I started training. There were a few red flags along the way that I figured I would share for anybody researching this company and job before they sign the paperwork. They boast that they are growing very rapidly as a company and they on a hiring spree, but my training class has 30+ people, and they had a new class start one week after mine did. Prior to my start date, they had a class just finishing up with the same number of new hires. 90 new employees within the span of a month... Growth or high turnover? My bet is on the latter now that I know what this job entails. My guess is that people make it 6-12 months into this job before they jump ship due to the hours, management, and strict nature of the work. The work from home option is temping for people for various reasons, but trust me, working from home will be precisely the same as coming to the call center (aside from the commute). They monitor you at your home via drop in listening and webcam (skype). They time your breaks and lunch at home the same way they time you in the call center. It's difficult to feel like you're being watched the entire time you're at work and it's exhausting. I feel mentally drained most days I come home from work. Oddly enough, sitting in front of a computer fatigues me after eight hours.

    My advice to you, job seeker, is to find another way to make money. For the amount of stress, time, and effort you put into this job, you will likely make more and be happier at another job.

    Good luck!

    Advice to Management

    Don't really have any recommendations. It's a call center and I don't think you can operate it with the same efficiency any other way. It just isn't the culture or environment that I look for in a job. The travel benefits are fantastic, but they won't keep me at this job if I'm presented with another opportunity that is a bit more flexible and has a better work/life ratio.


  11. Helpful (2)

    "Great place that needs minor changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Unlimited travel for you and your family, great schedules, awesome coworkers, fun events, unlimited opportunities to grow within the company.

    Cons

    Miscommunication with management, passengers love to take their anger out on you and not enough agents so your assigned lots of overtime at peak periods.

    Advice to Management

    Please make sure you guys are all on the same page. It can be misleading to the agents that are wanting to thrive here!


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