Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated July 7, 2017
87 reviews

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4.0
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
45 Ratings

87 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 43 reviews)

  • Work from home, travel benefits, great health care (in 30 reviews)

Cons
  • Pay is low and competitor airline without union pays starting CSA (in 22 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. "Flight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to meet new people everyday. Experience and learn about others. My fellow teammates were for the most part bearable.

    Cons

    The fact you must relocate and leave your family and friends . The companies expectations for new hires is not flexible enough to maintain a good work/life balance x


  2. Helpful (3)

    "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Great group of people. I will always look back at my time at Alaska as a great experience.

    Cons

    Pay is low as a csa.

    Advice to Management

    I would only recommend they do something regarding compensation its hard to live on so little.

  3. "First Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Officer in Los Angeles, CA
    Current Employee - First Officer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Culture and bases for west coast based pilots

    Cons

    Pay and lack of real connection to the front lines

    Advice to Management

    Pay now or pay later


  4. "Attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines full-time

    Pros

    Good company employees treated well and is growing fast. Nice that they have added more flights/routes to keep the job fresh

    Cons

    Scheduling can sometimes be a hassle and employees have to


  5. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines part-time (More than a year)

    Pros

    Training is top notch. Most employees are really nice and genuine. Benefits are great. One of the best in the industry.

    Cons

    Low wage overall even though the CSA's in the bay area get paid more than other CSA's in the company. The training is in Seattle for 10 days. If you have tattoo's or piercings this may not be the place for you. They are very strict and judgmental if you have them.

    Advice to Management

    If you are too uptight and strict you will have a hard time getting business from millennials. If all you are concerned about is being business professionals and attracting more conservatives, you will run of customers/guests and passengers. I guess thats why you acquired Virgin because they attract a younger crowd. But once they find out how old school you are they will want to take their business elsewhere regardless of your ties to Virgin. You need to innovate and recognize that its the younger generation that will bring change and more acceptance.


  6. Helpful (3)

    "They're a traditional company that has good and bad moments."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Flying benefits after 30 days of hiring date helps travel fanatics feed their travel bug. Also they have quarterly and annual bonuses that are very nice when you qualify for them. There's also a awesome feature in some of their unions that allow you to transfer departments within the same union. Exp. I was in the call center and without an interview or drug test, I hopped into a CSA position when I qualified.

    Cons

    You'll definitely be asked to work 24/7 when you first start. Also the union dues are a little much if you are trying to live off of only the one paycheck.

    Advice to Management

    Either when union contracts are open for negotiations, lower union dues or up wages.


  7. Helpful (2)

    "Great place that needs minor changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Unlimited travel for you and your family, great schedules, awesome coworkers, fun events, unlimited opportunities to grow within the company.

    Cons

    Miscommunication with management, passengers love to take their anger out on you and not enough agents so your assigned lots of overtime at peak periods.

    Advice to Management

    Please make sure you guys are all on the same page. It can be misleading to the agents that are wanting to thrive here!

  8. "Very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Seattle, WA
    Current Employee - Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    For the most part, a good place to work. Most take pride and ownership in the company.Safety and compliance is top priority.

    Cons

    Under staffed in many areas and it is starting to show.

    Advice to Management

    I know you want to have the small company feel but you are one of the big boys now. Time to act like it in some areas.


  9. "Family company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Family feel, flying benefits, managers willing to invest in continuing education and conferences.

    Cons

    Aging IT systems, some departments have chaotic processes, sometimes have to deal with egos (but most people are awesome)


  10. Helpful (27)

    "Higher rated before I was laid off"

    StarStarStarStarStar
    Former Employee - Product Development Manager in Seattle, WA
    Former Employee - Product Development Manager in Seattle, WA
    Recommends

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits where great. Good caring people.

    Cons

    I was laid off after 17 yrs. I think it was handled poorly, leaving me to doubt the company's commitment to their employees.

    Advice to Management

    Before I was laid off I was committed and dedicated to the company. How I was laid after many years off makes me question the company's commitment to their employees.


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