Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated August 21, 2017
278 reviews

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278 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 43 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 31 reviews)

Cons
  • Pay is low and competitor airline without union pays starting CSA (in 22 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. "Great company to work for!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines part-time (More than 5 years)

    Pros

    Benefits!!
    Ability to switch shifts to add more "off days"
    Great people!
    Great management!
    Decent pay

    Cons

    Some shifts are right and early, or late


  2. "First Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Officer in Los Angeles, CA
    Current Employee - First Officer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Culture and bases for west coast based pilots

    Cons

    Pay and lack of real connection to the front lines

    Advice to Management

    Pay now or pay later

  3. "Alaska Airlines Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Great company! Amazing job as a Flight Attendant - getting to travel the world and get payed for it!

    Cons

    Hard, time consuming job requiring lots of dedication.


  4. "Attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines full-time

    Pros

    Good company employees treated well and is growing fast. Nice that they have added more flights/routes to keep the job fresh

    Cons

    Scheduling can sometimes be a hassle and employees have to


  5. "Alaska FP&A"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    Lots of exposure throughout the company

    Cons

    FP&A team is spread out


  6. Helpful (3)

    "They're a traditional company that has good and bad moments."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Flying benefits after 30 days of hiring date helps travel fanatics feed their travel bug. Also they have quarterly and annual bonuses that are very nice when you qualify for them. There's also a awesome feature in some of their unions that allow you to transfer departments within the same union. Exp. I was in the call center and without an interview or drug test, I hopped into a CSA position when I qualified.

    Cons

    You'll definitely be asked to work 24/7 when you first start. Also the union dues are a little much if you are trying to live off of only the one paycheck.

    Advice to Management

    Either when union contracts are open for negotiations, lower union dues or up wages.


  7. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Alaska Airlines part-time (More than a year)

    Pros

    Training is top notch. Most employees are really nice and genuine. Benefits are great. One of the best in the industry.

    Cons

    Low wage overall even though the CSA's in the bay area get paid more than other CSA's in the company. The training is in Seattle for 10 days. If you have tattoo's or piercings this may not be the place for you. They are very strict and judgmental if you have them.

    Advice to Management

    If you are too uptight and strict you will have a hard time getting business from millennials. If all you are concerned about is being business professionals and attracting more conservatives, you will run of customers/guests and passengers. I guess thats why you acquired Virgin because they attract a younger crowd. But once they find out how old school you are they will want to take their business elsewhere regardless of your ties to Virgin. You need to innovate and recognize that its the younger generation that will bring change and more acceptance.

  8. Helpful (1)

    "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Strong customer service team and lots of folks that want to do well.

    Cons

    Upper Management not open and honest with employees


  9. Helpful (27)

    "Higher rated before I was laid off"

    StarStarStarStarStar
    Former Employee - Product Development Manager in Seattle, WA
    Former Employee - Product Development Manager in Seattle, WA
    Recommends

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits where great. Good caring people.

    Cons

    I was laid off after 17 yrs. I think it was handled poorly, leaving me to doubt the company's commitment to their employees.

    Advice to Management

    Before I was laid off I was committed and dedicated to the company. How I was laid after many years off makes me question the company's commitment to their employees.


  10. Helpful (1)

    "Great company with some things to work on...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Internal upward mobility, great benefits, small company feel

    Cons

    Salaries not comparable across industry, work-life balance issues, back office not resourced well.

    Advice to Management

    Hire support staff to meet increased demands. Look at title/salaries for internal office positions and their industry counterparts.


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