Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated May 26, 2017
261 reviews

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261 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 42 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    awesome corporate culture and benefits

    Cons

    union contract is baffeling and hard to figure out


  2. Helpful (2)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Portland, OR
    Current Employee - Flight Attendant in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Great working environment with a variety of ways to advance and grow as a person.

    Cons

    Variety of shifts including nights and weekends l

    Advice to Management

    Please listen to your employees. They really do want the company to be as successful as much as you.


  3. Helpful (2)

    "Highest Rated Major Airline in America!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    1) Second Highest Paid Flight Attendants in the USA
    2) Up to 6 Weeks of Paid Vacation
    3) Retirement
    4) Health, Vision and Dental Insurance
    5) West Coast Mentality
    6) Most Profitable US Carrier
    7) Productivity Bonuses

    And Much, Much More!

    Cons

    There are No Cons to Working With Alaska Airlines!

    Advice to Management

    Continue our conservative and phenomenal growth!


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  5. "Fabulous organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Los Angeles, CA
    Former Employee - CSA in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 5 years)

    Pros

    Family of coworkers
    Travel benefits

    Cons

    Must be flexible.

    Advice to Management

    Keep up the great work


  6. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Seattle, WA
    Former Employee - CSA in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Great company culture. Overall a great experience.

    Cons

    Average pay. Working weekends based on seniority,


  7. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csa Front End in Anchorage, AK
    Current Employee - Csa Front End in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    We receive great benefits and they treat us well on the job. There are plenty of opportunities for advancement in the company.

    Cons

    The pay is a little low and everything like vacation bids and shift bids are based on seniority and hen you first start its a little rough.


  8. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines (More than 10 years)

    Pros

    Good benefits, good working relationships

    Cons

    Difficult to advance unless you are friends with management

    Advice to Management

    Train and hire from within


  9. Helpful (1)

    "Alaska Spirit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Positive Outlook

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    I enjoyed the training, the "Alaska Airlines Spirit", and the friends I made while employed with Alaska Airlines. The starting pay is low but the health insurance benefits were great.

    Cons

    The probation period is more stressful than necessary in my opinion. With flights very full, it was difficult, if not almost impossible, to take advantage of the flight benefits.

    Advice to Management

    Bring more of the "Alaska Airlines Spirit" built and encouraged during training into the actual airport stations. New employees don't need additional stress.


  10. Helpful (5)

    "The free travel isn't even worth it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Seattle, WA
    Former Employee - Reservations Sales Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    The Flight benefits are amazing, you can fly stand by on any Alaska flight you want any time you want, and after 6months you can fly stand by on other airlines for a small fee as well. The health insurance is also pretty nice. Coworkers are like a family. You can work from home if you want to.

    Cons

    Everything else. The pay... you will make more working at a fast food restaurant in downtown Seattle, and you will probably like the job more too. The management sucks. They treat you like preschoolers. You are watched 24/7, they have no trust in their employees, if you do one tiny thing wrong they watch you for weeks. You are constantly monitored, on calls and off calls. Favoritism is definitely a thing that is played there as well. If you aren't a favorite of management, you don't advance anywhere. You don't get anything, ever. If you have to go to the bathroom more than once a day not during your assigned break time (which you must take on time exactly or you get in trouble), you get in trouble. The attendance policy is pure BS. If you are sick, late, get into a car accident, someone in your family dies, you get injured, you're pregnant and have morning sickness, any of that more than 3 times in a YEAR, a whole year, you get put into a step of discipline for attendance. Oh, and thats only if you pass your 6month probation. If you are still on probation and you call in more than twice, you're fired. Also, you get a set schedule, unless you're brand new. But don't ever count on working that set schedule every week. Your 40hours turns into 60hours real quick with mandatory overtime, and you cant say no. You say no, you're in trouble. Did I mention you'd make more money working at a McDonalds???

    Advice to Management

    STOP TREATING YOUR EMPLOYEES LIKE PRESCHOOLERS. They are all adults and know how to take care of themselves, every single one of them. Also, have some respect and give everyone an equal opportunity to advance and learn/train in new things. Stop playing favorites, it gets old and looks bad. Maybe if you knew how to run a department your turnover rate wouldn't be so horrible. People don't quit jobs because they love them, FYI.


  11. Helpful (1)

    "Good Company with a vision, still room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Agent in Denver, CO
    Current Employee - Lead Customer Service Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than 10 years)

    Pros

    -Majority positive, helpful, hardworking employees
    -Culture of safety, timeliness, doing the right thing, and best job that you can
    -Quality product and services provided

    Cons

    -Often understaffed during busy seasons
    -Like some places, sometimes a few bad apples

    Advice to Management

    -Increase employee resources and staffing during busy times
    -Consider facilitating allowing staff to assist operations throughout the system during busy seasons


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