Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated January 16, 2018
327 reviews

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327 Employee Reviews

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Pros
  • Don't take the flight benefits as the only reason to work here (in 58 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 32 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 28 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. "Buyout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Palm Springs, CA
    Former Employee - Customer Service Representative in Palm Springs, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines part-time (More than 3 years)

    Pros

    Benefits for all staff including full and part time. Don't take the flight benefits as the only reason to work here. The are space available and standby so there is always a possibility of being stranded and forced to buy a full fare ticket on another carrier.

    Cons

    There are really no cons but the make you fill in this are. Blah blah blah blah blah blah blah


  2. "An all around amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Anchorage, AK
    Current Employee - Customer Service Agent in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Great CEO
    A company focused on safety
    Friendly coworkers
    The company takes care of its employees
    They empower the employees to do the right thing!
    They support you!
    It’s a union.. the union protects the employees.
    AMAZING benefits

    Cons

    Low pay. We’re behind pay wise. Hard to live as a single female in Alaska only on this job. It’s a union.. can’t just get a pay raise.

    Advice to Management

    Continue to back the employees. Start paying more, you’re seriously behind. Your benefits may be nice but it’d be nice to actually use them without killing my bank account.

  3. Helpful (1)

    "Loved it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Such a great company and they are getting ready to do big things. I will reapply for sure!!!

    Cons

    Cons are having to wait a long time for the station that you want. After graduation you are pretty much on your own as far as finding a crash pad, flights are hard to get which mean your pay is very low.


  4. "Great place to work at"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines full-time

    Pros

    work at home, overtime, flight benefits

    Cons

    strict on absences, pay is low

    Advice to Management

    provide more support for new reps, there's so much to learn when you start


  5. "benefit."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in SeaTac, WA
    Current Employee - CSA in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    employee get bonus

    Cons

    they will punish you for using sick leave benefit they offer. even though its a Washington state law January 1 2018. they are still issuing an occurrence for using sick days

    Advice to Management

    get with the program....everyone else did.


  6. Helpful (6)

    "Trust Lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Seattle, WA
    Former Employee - Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Some great coworkers are the reason I stayed so long, flight benefits are nice for those who have been here a while, better than average 401K

    Cons

    Took away benefits from the most loyal employees, senior leaders lied directly to me on multiple occasions, little diversity of thought among the executives, company took on too much with the Virgin America acquisition and has failed to care for employees and customers during the integration, compensation is well below average, employee survey scores have been low for years but there have been no consequences for these leaders, other Seattle based companies are internally using Alaska Airlines as an example of how a company can fall from great to mediocre

    Advice to Management

    Hold your leaders accountable for their low survey scores. You push the survey, yet hold no one accountable when a leader's scores drop year after year. Stop allowing "adequate" leaders to maintain their role. Too many of your directors and managing directors do just "good enough" to keep their job, and it's causing you to lose good people.


  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Travel Privileges, Benefits, 401K, Schedule flexibility

    Cons

    Lean workforce
    Cost concerns
    Work intensity can be great

  8. Helpful (1)

    "Not the company it once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Some good people who work there. Aviation is an interesting industry.

    Cons

    Virgin America has been difficult to swallow. Pressure has been put on profits over all else to fix the financials. Watch for job cuts in corporate and ever increasing workloads. Lots of people starting to be let go.

    Advice to Management

    You became successful by taking care of your people. Don't forget that.


  9. "A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    It is great to work here

    Cons

    Night shifts can be bad sometimes


  10. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Portland, OR
    Former Employee - Customer Service Agent in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alaska Airlines part-time (Less than a year)

    Pros

    -Flight benefits

    And that's all I have to say but I'm required to type 20 words otherwise I can't post so I'm typing until I reach the minimum word count

    Cons

    -Dealing with angry customers all the time.

    -Seniority. As a newbie say goodbye to holidays and don't expect a good schedule.

    -The leads are lazy at this station. They play favorites. They like to hide in the office when customers ask to speak to the supervisor. They were highly unprofessional, I had leads gossip to me about my co-workers.

    -Mandatory overtime. 16 hour shifts.

    -High turnover rate

    -Overworked and underpaid. Pay is terrible!!

    -Terrible training.

    -Rude co-workers. Very unwelcoming to newbies.

    -Too much drama and gossip.

    -Need to pass probation otherwise you can get fired for calling out sick or lying on your death bed. I've seen it happen to people!

    Advice to Management

    Need to be more professional. Need to train employees more.


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