Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated April 19, 2017
256 reviews

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256 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 41 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Work/life balance could be better (in 9 reviews)

More Pros and Cons

  1. Helpful (7)

    "Recruiting - High Turnover - No Work/Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Tukwila, WA
    Former Employee - Recruiter in Tukwila, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Great coworkers with lots of heart. Really focused on supporting each other and the team.
    Solid brand recognition
    Flight Benefits
    Monthly cash rewards for performance

    Cons

    High attrition in department
    NO work life balance. Lots of travel during off hours but expected to keep office hours. 60 plus hours. 40% travel for high volume recruiters.
    Other HR teams not held to same standard
    Micro managing from manager, directors
    No communication about changes or thought to prcoess impacts
    Silent team meetings. Those who speak up do not stay
    Unbalanced work load
    Cronyism - lots of employees in director/manager roles that have been there 20 plus years who lack vision and innovation. Old school 1990's behaviors.

    Advice to Management

    Work Life balance exists only in name. Make sure actions match the values.
    Examine attrition. A recruiting team that has high turnover is likely representative of a company that is not all that healthy
    Capitalize on fresh ideas
    Continue to nurture the great employees that exist.
    Replace antiquated HRIS systems
    Don't expect a recruiter to travel on a Sunday, work events Mon/tues, fly back Tues night and be in the office 8am next morning.
    Have manager/director come out and learn/do the job, be an advocate for employees


  2. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Vail, CO
    Current Employee - General Manager in Vail, CO
    Recommends
    Positive Outlook

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    You get to travel a lot.

    Cons

    Hard to find good employees for the high pase work force


  3. Helpful (3)

    "underlying dark atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Seattle, WA
    Former Employee - Customer Service Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines (More than 10 years)

    Pros

    Interline travel benefits, ability to transfer

    Cons

    Cold uncaring management, Seattle attitude prevails through out the company.


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  5. Helpful (2)

    "Good culture, but management under staffed/under resourced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Alaska Airlines part-time (More than 10 years)

    Pros

    Nice people, flexible work schedules, decent benefits.

    Cons

    All company profits are tied up in improving customer experience or rewarding shareholders, therefore next to nothing is spent to support back office staff. This is evidenced by crazy burden placed on management (non customer-facing employees)...poorly managed facilities (1980s decor, mismatched office furniture, inefficient HVAC, etc), lack of IT resources and admin support, lack of time to ensure quality, etc. It is difficult to meet deadlines, get responses from other departments, or schedule a meeting because everyone is crazy busy. The company winds up taking the cheap/quick approach, rather than the best approach, to solve a problem, which results in inefficiency and wasted resources down the line. A vicious cycle ensues. Maddening!

    Advice to Management

    Loosen purse strings to support innovation and quality, resource and staff back office positions. Don't bypass dollars to pinch pennies. Think long term.


  6. "Alaska"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good company to work for

    Cons

    Can be very tiring and stressful


  7. "Alaska, a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Seattle, WA
    Current Employee - Operations Supervisor in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Alaska Airlines full-time (More than 8 years)

    Pros

    Great culture. Small company feel. Passionate about people development.

    Cons

    Pay isn't as competitive for Seattle. Recruitment department can be a bit slow. Company has been growing fast which is great but staffing hasn't really kept up.

    Advice to Management

    Keep running a great company.


  8. "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Kahului, HI
    Current Employee - Customer Service Agent in Kahului, HI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Alaska Spirit and what this company stands for

    Cons

    There is not really any cons for working for this company


  9. "Awesome Perks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly caring people.
    Great flight benefits.
    Fun integration work.

    Cons

    Facilities could be more updated.


  10. Helpful (11)

    "Great company, but stay out of HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines (More than 10 years)

    Pros

    Plenty of opportunities for growth and movement around the company if you work hard and open yourself up to new challenges. Tons of great people to work with. Senior leadership is generally highly trusted.

    Cons

    As much as people want to work for Alaska, skip the HR jobs. Leadership is a disaster and getting worse. Low morale, low trust and no concrete plans to change things that have been broken for a long time. It's unfortunate that Brad and other senior leaders continue to let this go on.

    Advice to Management

    Wipe out HR and start over with people that know the business. HR should create company culture that employees believe in.


  11. Helpful (1)

    "Depends where you are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Portland, OR
    Former Employee - Customer Service Agent in Portland, OR
    Approves of CEO

    Pros

    Some amazing co-workers and trainers

    Cons

    Can't negotiate pay, shifts all over, flights full, cranky people, hard station to work at.

    Advice to Management

    Needs better coaching styles



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