Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated December 8, 2017
320 reviews

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320 Employee Reviews

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Pros
  • Don't take the flight benefits as the only reason to work here (in 55 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 32 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 27 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Alaska Airlines full-time

    Pros

    Amazing people and congenial work environment. Travel perks are a real bonus. Fast-paced and fun! Highly recommend it.

    Cons

    Sea-tac is not a wonderful place to work but the parking is free and the proximity to the airport is ideal.


  2. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alaska Airlines full-time

    Pros

    You can fly all over and the 401k

    Cons

    They are old school, they bought Virgin America to become cool and all they did was take their music playing.

    Advice to Management

    Get some new management

  3. "Tough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Seattle, WA
    Former Employee - Customer Service Agent in Seattle, WA
    Recommends

    I worked at Alaska Airlines full-time (Less than a year)

    Pros

    It's tough to get through the probationary period of 1040 hours without being sick or hurt. If it happens 3 times, you're out.

    Cons

    Bidding schedule when at the bottom of the seniority list


  4. "Alaska Airlines Review of Internship Program"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines full-time

    Pros

    The people at Alaska Airlines are great and provide an incredible work environment.

    Cons

    The offices are in Seatac, so for those in the Seattle metro area it is a hard commute.


  5. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Great co-workers
    Decent pay with yearly raises
    Protected by union
    Paid to vacation
    Flexibility

    Cons

    Early mornings/late nights
    Work weekends & holidays


  6. "Overall a Wonderful Hometown Airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Ran like a well-oiled machine.

    Cons

    Benefits were a little stingy at times, but very minor.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Alaska Airlines part-time

    Pros

    great benefits, good staff, caring HR, overall wonderfull company

    Cons

    may be difficult to move up

    Advice to Management

    Keep rocking

  8. "Reservations has gone down hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Reservations Sales Agent in Kent, WA
    Former Employee - Lead Reservations Sales Agent in Kent, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Good pay and benefits. Good co-workers. Flight benefits

    Cons

    Went from a job that wanted the agent to engage with the caller to more worried about numbers. Mandatory overtime

    Advice to Management

    please go back to letting agents engage customer without having to worry about their time on the phones


  9. Helpful (2)

    "If you value your work/life balance don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    travel benefits for you and your family

    Cons

    Alaska Airlines treats its employee like a number. I understand it is a business, but they definitely do not care about you. They overwork you, like a workhorse, then will act surprised if you suddenly get burned out and would like to opt out of work on your actual day off, as if you did not just come in to work 12+ hour days, over 10 days straight previously.

    Advice to Management

    Treat people like human beings


  10. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Great place to work, awesome co-workers and benefits

    Cons

    Management needs to get to know their employees on a one on one basis; spend more time being involved

    Advice to Management

    Get to know your employees


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