Alaska Airlines Reviews | Glassdoor

Alaska Airlines Reviews

Updated October 19, 2017
300 reviews

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300 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 50 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 31 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 24 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. Helpful (27)

    "Higher rated before I was laid off"

    StarStarStarStarStar
    Former Employee - Product Development Manager in Seattle, WA
    Former Employee - Product Development Manager in Seattle, WA
    Recommends

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits where great. Good caring people.

    Cons

    I was laid off after 17 yrs. I think it was handled poorly, leaving me to doubt the company's commitment to their employees.

    Advice to Management

    Before I was laid off I was committed and dedicated to the company. How I was laid after many years off makes me question the company's commitment to their employees.


  2. Helpful (1)

    "Great company with some things to work on...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Internal upward mobility, great benefits, small company feel

    Cons

    Salaries not comparable across industry, work-life balance issues, back office not resourced well.

    Advice to Management

    Hire support staff to meet increased demands. Look at title/salaries for internal office positions and their industry counterparts.

  3. Helpful (1)

    "Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Seattle, WA
    Current Employee - Captain in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Best airline in the United States. Period.

    Cons

    None None None None None

    Advice to Management

    Buy 787s and let's go to Asia and Europe


  4. Helpful (1)

    "Customer Care Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flight, medical, 401k, vacation benefits

    Cons

    Hours when you first start


  5. Helpful (2)

    "Great place that needs minor changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Unlimited travel for you and your family, great schedules, awesome coworkers, fun events, unlimited opportunities to grow within the company.

    Cons

    Miscommunication with management, passengers love to take their anger out on you and not enough agents so your assigned lots of overtime at peak periods.

    Advice to Management

    Please make sure you guys are all on the same page. It can be misleading to the agents that are wanting to thrive here!


  6. "Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time

    Pros

    Employees were fun, good people. Good benefits, dental, medical, profit sharing.

    Cons

    Crazy shifts, could be boring.

    Advice to Management

    I have no advice. They were fair to me.


  7. Helpful (4)

    "Stay out of HR!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner
    Former Employee - Human Resources Business Partner
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    The flight benefits are nice, if you can use them. Flights are full and non-represented employees have little to no flexibility to travel.
    Employees are amazing! The friendships are what kept me here for so long.
    Upper level leadership is inspiring.

    Cons

    The pay is way below market--no amount of "free" flight benefits could make up the difference
    HR leadership is made of up a clique of people promoted into HR who are not qualified in terms of experience or education--if you are an HR professional, this will not be a good fit for you!
    HR cannot manage or lead its own team and fails to provide good consultation to company leaders.

    Advice to Management

    HR needs change! Stop promoting people into HR because you think they're a "good people person." This perspective leaves you with an unqualified HR team and shows that you do not value HR as a valid business function.

  8. "Very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Seattle, WA
    Current Employee - Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    For the most part, a good place to work. Most take pride and ownership in the company.Safety and compliance is top priority.

    Cons

    Under staffed in many areas and it is starting to show.

    Advice to Management

    I know you want to have the small company feel but you are one of the big boys now. Time to act like it in some areas.


  9. Helpful (6)

    "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Kent, WA
    Current Employee - Reservations Agent in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alaska Airlines full-time (More than a year)

    Pros

    Flight benefits, friendly co workers and supervisors. Work from home after 6 months. You can work from home sooner if you do more overtime.

    Cons

    Pay is very low. Location is in the middle of Kent so you have to deal with traffic during commute hours. Manditory overtime you have to bid on (yes they make you bid on overtime you have to work). This happens every 2 days. If your sick then dont be, this counts as a occurance(3 occurances and they can terminate you). No flex time if your late.

    Advice to Management

    Allow paid sick days throughout the year. Allow Flex times. Allow employees to pick their own shifts if your going to mandate overtime.


  10. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Very flexible schedule once you have a bit of seniority, excellent travel benefits

    Cons

    Open 24 hours a day 365 days a year so hours can be difficult at times. Pay could be better


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