Alaska Airlines Reviews in SeaTac, WA | Glassdoor

Alaska Airlines SeaTac Reviews

Updated July 7, 2017
15 reviews

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SeaTac, WA

4.2
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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
10 Ratings

15 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 45 reviews)

  • Very flexible schedule once you have a bit of seniority, excellent travel benefits (in 31 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 24 reviews)

  • The companies expectations for new hires is not flexible enough to maintain a good work/life balance x (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Fantastic!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (Less than a year)

    Pros

    Fantastic HQ to work for! They truly value their employees and care about their customers.

    They are continuing to grow and are well-respected as an airline and place to work!

    Cons

    There are no cons to working here! Except more buddy passes would be great!


  2. Helpful (4)

    "They're a traditional company that has good and bad moments."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    Flying benefits after 30 days of hiring date helps travel fanatics feed their travel bug. Also they have quarterly and annual bonuses that are very nice when you qualify for them. There's also a awesome feature in some of their unions that allow you to transfer departments within the same union. Exp. I was in the call center and without an interview or drug test, I hopped into a CSA position when I qualified.

    Cons

    You'll definitely be asked to work 24/7 when you first start. Also the union dues are a little much if you are trying to live off of only the one paycheck.

    Advice to Management

    Either when union contracts are open for negotiations, lower union dues or up wages.

  3. Helpful (5)

    "Great coworkers & CEO - low to moderate wages for Seattle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    CEO is very friendly, approachable & sincere. Co-workers are friendly and hardworking. Depending on your job assignment there can be some flexibility in start times and hours worked. Work life balance is a priority for some divisions, but obviously in other divisions operational needs and customers come first. They offer performance based pay (PBP) for reaching company wide goals and yearly profit sharing. They offer a couple different insurance plans for Washington based employees. The PPO plan covers well checks, preventative care and certain generic preventive drugs before you meet the yearly deductible. They also cover basic dental care and yearly vision exams. In the fall they send out a yearly employee engagement survey, that upper & executive management attempt to use to improve employee happiness.

    Cons

    Not a lot of opportunities for growth or cross divisional training. Pay levels are on the low to moderate end of the scale and "merit" raises, if given, fall in line with the cost of living adjustment (COLA) for that year. High deductible insurance plan, except for preventative care. Infertility treatment and therapy for "congenital anomalies" (e.g. speech delays, autism services, etc.) are not covered. Company buildings in SeaTac are spread out (miles apart) so depending on your job roll you could spend quite a bit of time driving from building to building to attend a meeting; and then spend even more time trying to find a parking spot. If you work at the airport, plan to arrive at work 30 to 45 minutes early, so you can catch the bus (runs every 15-20 minutes) from the employee lot to the terminal.

    Advice to Management

    If you want higher employee engagement you should work on improving pay and benefits for all employees, not just upper and executive management, so everyone feels valued.


  4. Helpful (1)

    "Archaic Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Visual Designer in SeaTac, WA
    Former Contractor - Visual Designer in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alaska Airlines as a contractor (More than a year)

    Pros

    Alaska cares about its customers and community and values its products (revenue), more so than any other airline. Customer-facing employees really exemplify what Alaska stands for; truly inspiring. Changes are being made to match competitors, slowly but surely.

    Cons

    Below market pay for IT, development, and designers -- full time and contractors. Stick in the mud management and senior roles that don't anticipate or understand industry trends or the speed at which they develope. Stagnate work environment in run-down buildings. Longstanding employees don't posses adequate skills for their job roles when compared to the industry standard. When an employee or contractor leaves on a team, it sometimes takes months for the role to be filled, thus making a current employee take up work that wasn't a part of their job description

    Advice to Management

    Hire fresh talent and compensate them accordingly. Demolish the McGee building


  5. "Good Work and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Field Support Specialist in SeaTac, WA
    Former Intern - Field Support Specialist in SeaTac, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alaska Airlines as an intern (Less than a year)

    Pros

    Had a great supervisor and coworkers.
    Good experience with the entire SeaTac corporate offices and Airport.
    ~90% discount on flights, even as an intern!

    Cons

    Worked a lot with contractors. Would have preferred more interaction with Alaska employees.

    Advice to Management

    Some QA processes could be automated, saving the company time and money.


  6. Helpful (6)

    "Manager"

    StarStarStarStarStar
    Current Employee - Manager in SeaTac, WA
    Current Employee - Manager in SeaTac, WA

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Great benefits, proud brand, company executives truly want to make company a great place to work. Conservative approach to financial management allowed the company to survive many downturns and thrive today.

    Cons

    Too little support for back office technology. Corporate manager-level positions are expected to do administrative clerical work as many clerical positions have been eliminated over the past 15 years. Little attention to documenting tribal knowledge when long time employees leave.

    Advice to Management

    Be cautious of burning out your employees all in the name of "high performance culture."


  7. Helpful (5)

    "Software Developer - Great company and great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in SeaTac, WA
    Current Employee - Software Development Engineer in SeaTac, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time

    Pros

    Very flexible work environment
    Lots of very dedicated, hard-working people.
    Smart management making good decisions.
    Lots of change for the better driving improvements in technology and infrastructure.

    Cons

    Some legacy technology is slow to change, patience is required.
    Too many random tools for dev and test work.

    Advice to Management

    Keep driving the changes in infrastructure and technology.
    Set the bar higher for developer roles.

  8. Helpful (10)

    "Good company. IT division not so great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in SeaTac, WA
    Current Employee - IT Engineer in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    People I work. Nice benefits.

    Cons

    The reviews about IT is true, especially with the new leadership. Churn and burn is right. Many looking to leave (even new hires) as we don't know if we will have a job tomorrow. Seems like leadership likes using fearfactor. This plus not being valued, being underpaid, reorgs and outsourcing doesn't make this a fun place to be. With all this happening, nothing has changed - systems are still old and broken.

    Advice to Management

    IT: Instead of focusing on outsourcing everything, reorgs and seeking out every "underperformer" that you can find, your priority should be fixing the systems. Their seriously outdated and broken!


  9. Helpful (3)

    "Not the same company it was a few years ago."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in SeaTac, WA
    Former Employee - Anonymous Employee in SeaTac, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits, if you can get a seat and if management will give you the time off. Most employees are great to work with.

    Cons

    Management is constantly changing. No mobility vertically. No work-life balance. Management is full of double standards and do not support their employee teams. No recognition for contributions.


  10. Helpful (3)

    "Work, work, work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in SeaTac, WA
    Current Employee - Anonymous Employee in SeaTac, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 3 years)

    Pros

    The flight benefits was the best part of the job. It was nice to go visit family every month.

    Cons

    Flying standby is not what it's cracked up to be. I like to call it "the lottery"... I still get stressed out whenever I'm at the airport from years of anxiety! For the position, the salary was horrible. The don't feel like I had a good work/life balance while working there.

    Advice to Management

    You're employees are playing too many hats and working far too much. Salaries need to be re-evaluated to match competitors.


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