Alaska Airlines Reviews in Seattle, WA | Glassdoor

Alaska Airlines Seattle Reviews

Updated May 3, 2017
94 reviews

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Seattle, WA

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
53 Ratings

94 Employee Reviews

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Pros
  • Free flight benefits, free medical for yourself (in 42 reviews)

  • Work from home, travel benefits, great health care (in 29 reviews)

Cons
  • Very low pay, not comparable to other airlines (in 21 reviews)

  • Salaries not comparable across industry, work-life balance issues, back office not resourced well (in 10 reviews)

More Pros and Cons

  1. Helpful (24)

    "Higher rated before I was laid off"

    Star Star Star Star Star
    Former Employee - Product Development Manager in Seattle, WA
    Former Employee - Product Development Manager in Seattle, WA
    Recommends

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Flight benefits where great. Good caring people.

    Cons

    I was laid off after 17 yrs. I think it was handled poorly, leaving me to doubt the company's commitment to their employees.

    Advice to Management

    Before I was laid off I was committed and dedicated to the company. How I was laid after many years off makes me question the company's commitment to their employees.


  2. "Captain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Seattle, WA
    Current Employee - Captain in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Best airline in the United States. Period.

    Cons

    None None None None None

    Advice to Management

    Buy 787s and let's go to Asia and Europe


  3. Helpful (2)

    "Great place that needs minor changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Seattle, WA
    Current Employee - Customer Service Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines part-time (More than a year)

    Pros

    Unlimited travel for you and your family, great schedules, awesome coworkers, fun events, unlimited opportunities to grow within the company.

    Cons

    Miscommunication with management, passengers love to take their anger out on you and not enough agents so your assigned lots of overtime at peak periods.

    Advice to Management

    Please make sure you guys are all on the same page. It can be misleading to the agents that are wanting to thrive here!


  4. "Very good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Seattle, WA
    Current Employee - Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines full-time (More than 5 years)

    Pros

    For the most part, a good place to work. Most take pride and ownership in the company.Safety and compliance is top priority.

    Cons

    Under staffed in many areas and it is starting to show.

    Advice to Management

    I know you want to have the small company feel but you are one of the big boys now. Time to act like it in some areas.


  5. Helpful (2)

    "Enjoyed my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Customer Service Agent in Seattle, WA
    Former Employee - Airline Customer Service Agent in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 10 years)

    Pros

    Standby travel perks, fun co-workers and passengers, opportunity to move within different areas of the company and retain seniority and pay.

    Cons

    Difficult passengers and weather or mechanical delays. A lot of mid level managers. Discipline for being sick.


  6. Helpful (6)

    "Lots of Change For the Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than 8 years)

    Pros

    Great hometown company and Great CEO.

    Cons

    Education means very little, tenure means more. I left because I didn't want to wait another 20 years to get the position I deserved. Within six months of leaving, I was at a title and salary fitting my education and experience.

    Advice to Management

    Listen to your people and value employees who do good work.


  7. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Seattle, WA
    Former Employee - CSA in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    Great company culture. Overall a great experience.

    Cons

    Average pay. Working weekends based on seniority,


  8. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska Airlines (More than 10 years)

    Pros

    Good benefits, good working relationships

    Cons

    Difficult to advance unless you are friends with management

    Advice to Management

    Train and hire from within


  9. Helpful (1)

    "Alaska Spirit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Positive Outlook

    I worked at Alaska Airlines full-time (More than a year)

    Pros

    I enjoyed the training, the "Alaska Airlines Spirit", and the friends I made while employed with Alaska Airlines. The starting pay is low but the health insurance benefits were great.

    Cons

    The probation period is more stressful than necessary in my opinion. With flights very full, it was difficult, if not almost impossible, to take advantage of the flight benefits.

    Advice to Management

    Bring more of the "Alaska Airlines Spirit" built and encouraged during training into the actual airport stations. New employees don't need additional stress.


  10. Helpful (5)

    "The free travel isn't even worth it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Seattle, WA
    Former Employee - Reservations Sales Agent in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alaska Airlines full-time (More than 3 years)

    Pros

    The Flight benefits are amazing, you can fly stand by on any Alaska flight you want any time you want, and after 6months you can fly stand by on other airlines for a small fee as well. The health insurance is also pretty nice. Coworkers are like a family. You can work from home if you want to.

    Cons

    Everything else. The pay... you will make more working at a fast food restaurant in downtown Seattle, and you will probably like the job more too. The management sucks. They treat you like preschoolers. You are watched 24/7, they have no trust in their employees, if you do one tiny thing wrong they watch you for weeks. You are constantly monitored, on calls and off calls. Favoritism is definitely a thing that is played there as well. If you aren't a favorite of management, you don't advance anywhere. You don't get anything, ever. If you have to go to the bathroom more than once a day not during your assigned break time (which you must take on time exactly or you get in trouble), you get in trouble. The attendance policy is pure BS. If you are sick, late, get into a car accident, someone in your family dies, you get injured, you're pregnant and have morning sickness, any of that more than 3 times in a YEAR, a whole year, you get put into a step of discipline for attendance. Oh, and thats only if you pass your 6month probation. If you are still on probation and you call in more than twice, you're fired. Also, you get a set schedule, unless you're brand new. But don't ever count on working that set schedule every week. Your 40hours turns into 60hours real quick with mandatory overtime, and you cant say no. You say no, you're in trouble. Did I mention you'd make more money working at a McDonalds???

    Advice to Management

    STOP TREATING YOUR EMPLOYEES LIKE PRESCHOOLERS. They are all adults and know how to take care of themselves, every single one of them. Also, have some respect and give everyone an equal opportunity to advance and learn/train in new things. Stop playing favorites, it gets old and looks bad. Maybe if you knew how to run a department your turnover rate wouldn't be so horrible. People don't quit jobs because they love them, FYI.


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