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Alaska Airlines

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Alaska Airlines

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Alaska Airlines Employee Reviews about "pay"

Updated Feb 5, 2023

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Found 1,180 of over 1K reviews
3.9
72% Recommend to a Friend
Alaska Airlines CEO Ben Minicucci
62% Approve of CEO

Found 275 of over 1K reviews

3.9
72%
Recommend to a Friend
62%
Approve of CEO
Alaska Airlines CEO Ben Minicucci
Ben Minicucci
220 Ratings

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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "pay"

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  1. 4.0
    Current Employee, more than 1 year

    Great company and excellent benefits!

    Jan 11, 2021 - Anonymous Employee in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent benefits— start out with 20 days of PTO and then accumulate another five days every five years (PTO capped at 30 days). Free unlimited standby travel (can get on the flight if a seat is open). Monthly bonus if company hits goals

    Cons

    Not a warm, friendly culture like JetBlue and Southwest. People are nice but more reserved. Pay isn’t as great as what you would make if you had the same position at tech company

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  2. 3.0
    Current Employee, more than 3 years

    Meh

    Mar 4, 2021 - Analyst in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight Benefits, Employee PBP, Stock options, Pretty looking airplanes

    Cons

    Everything else! Workplace drama, poor management and programs philosophy, outdated systems, inefficiencies, lack of opportunity and upward growth. A bit behind the times with certain levels of innovation and pay is a lower than regional average.

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  4. 4.0
    Current Employee, more than 3 years

    Great Travel Benefits

    Apr 27, 2021 - Senior Financial Analyst in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great travel benefits, interesting industry

    Cons

    Low Pay (compared to cost of living and other companies in the area)

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  5. 4.0
    Current Employee, more than 3 years

    Nice company culture and perks.

    Sep 23, 2021 - Engineer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cant beat the flight benefits and great people that work there. Flying and working in the operation gives you the opportunity to meet people from all walks of life. Airlines are great if you love to explore!

    Cons

    M&E is looked at as a cost center so pay is kept relatively low and money for engineering projects is nowhere to be found. Limited career growth potential.

    1 person found this review helpful
  6. 4.0
    Current Employee

    Alaska Airlines

    Nov 9, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Alaska Airlines is a good company with a great work environment. The company empowers employees to do what is right in helping its customers.

    Cons

    The pay scale is a little low to support a family unless their are two incomes. The benefits are excellent. There are good opportunities for advancement.

    2 people found this review helpful
  7. 3.0
    Current Employee, more than 3 years

    Great job but salary was lacking

    Jul 21, 2022 - Csa Lead in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you love customer service, you’ll love working here as an agent. If you like working overtime, there’s plenty of overtime to do. You can trade or give away your shift.

    Cons

    The job can be stressful due to ignorant guests. Overtime is too much. There’s junior assigned OT where you’re told, you’re staying 1-4 hours over your shift regardless of anything. Then there’s mandatory OT where everyone must stay for OT. there are times you must work 16 hours. Management is overworked and possibly bullied like the agents. Their thought process is all about the operation and bottom dollar. Some supervisors reward bad behavior of the guests. The guest is late but demand to be on that flight and starts to yell at the agent. Supervisors try to deescalate the situation by giving them miles or compensation. For what? They were late, now being rude and forget about the agent… only worried about their money? It’s a saver fare! I’m not keen on unions so, there’s that. $60/month and the union doesn’t help with anything. The pay isn’t worth the stress until one has been there for 7 years for the significant pay increase. Flight benefits? So much OT or need for work, one doesn’t have time to travel. You’ll have to trade or give away shifts to travel. Diversity and inclusion… if you’re gay, you’re celebrated. If you’re white, your promoted. The inclusion/diversity is being shown by allowing Pacific Islanders (females) to step up due to the majority of those agents who are working there at the SEA station. Other than that, less than a handful of minorities on a managerial or VP level. I don’t care for our unethical CEO, Ben. He should’ve never been promoted and should step down. Too many scandals. It’s great he has a team who keeps the company together. There’s a lot more to be said. This is just the tip of the iceberg.

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    1 person found this review helpful

    Alaska Airlines Response

    Thank you for your indepth feedback. Your insight helps us to continuously improve our work environment.- Ellen

  8. 4.0
    Former Employee, more than 3 years

    Customer Care negatives

    Dec 14, 2021 - Customer Care Representative in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company has a proven, strong commitment to safety and empowering employees to use the service framework to offer compensation to passengers who have had a negative interaction with Alaska and to foster loyal repeat customers. Supportive management that was inclusive even though the position was remote.

    Cons

    The Customer Care Department needs to re-evaluate how they determine schedules. Currently, you must bid quarterly on a schedule (that they have a list of) and it is awarded purely on seniority with no weight given to performance. Additionally, vacation time was bid in December for the entirety of the following year at 5 days at a time, also based on seniority. There was no way to bid les Pay was competitive when I was first hired but then they moved to a new pay scaling system. This meant that according to the scale, my excellent performance wouldn't garner a pay raise, only my tenure. Due to the pay rate negotiated, I wouldn't be eligible for a very small raise for another 5 years.

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    2 people found this review helpful
  9. 4.0
    Current Employee

    Customer Service Agent

    Jan 23, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight benefits, flexibility in shift trades, company feels genuine, company gives out positive space travel with great performance award.

    Cons

    Part of union. It seems the union protects bad employees who would otherwise get fired if employed elsewhere. Union is mandatory and fees deducted out of paycheck. Union doesn't do much for employee. Pay is low and competitor airline without union pays starting CSA $5 more an an hour at same airport. Why do we need the union?

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    1 person found this review helpful
  10. 4.0
    Former Employee, less than 1 year

    Good Company, tough position

    Apr 9, 2018 - Reservation Sales Agent in Kent, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for, very friendly and always happy to answer questions. It's the one airline that I feel comfortable stopping an employee in the airport to ask them a question, because I know first hand Alaska's customer-centric policy. They genuinely want to make people happy and comfortable and it shows. Of course there are also the benefits- not just the flight benefits, that's minor, but the benefits package has really great coverage for you and optionally for family too. It's a very welcoming enviornment and they strive to make the employees happy. After your probationary period, you are free to apply for a transfer for a different department if the one you're in isn't working for you. After probation it is a work from home position and as long as you have good internet they will provide you with the rest, including computer.

    Cons

    Very little cons for the company itself and more for just the position. The position is really tough and it takes a very specific type of person to do it. Of course, it IS a call center job, so that in itself should indicate what it's like. Back when I worked there, there WAS mandatory overtime, due to high call volumes. They advise that you volunteer for a half hour of OT before they start assigning it. This is unfortunate and there's no real upside apart from more hours means more pay. The pay itself isn't the best, especially for the position, but it does raise after probation and again annually. However, in spite of this, I DID end up returning to the company four years later, because it IS a really good company to work for, I just chose to work in a different department. Like all airlines, it is seniority based, not merit-based, so you have to work your way from the bottom and the bottom is always stuck with the worst shifts as a result.

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    2 people found this review helpful
  11. 3.0
    Former Employee, more than 3 years

    Alaska work life

    Apr 18, 2019 - Customer Service Representative in Anchorage, AK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co workers, and travel benefits

    Cons

    Deal with a lot of rude passengers on the daily and the pay is not so great

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We’re excited to announce the completion of our transition to paper cups for inflight beverages, a move which eliminates more than 55 million plastic cups annually. By serving beverages in responsibly-sourced paper cups, we’re saving more than 2.2 million pounds of plastic from landfills a year, the equivalent weight of 24 Boeing 737s.
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