Alaska USA Reviews | Glassdoor

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Alaska USA Reviews

Updated February 6, 2018
94 reviews

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4.1
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Approve of CEO
Alaska USA CEO Geoff Lundfelt
Geoff Lundfelt
1 Rating

94 Employee Reviews

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Pros
  • Great work life balance promoted (in 5 reviews)

  • Great benefits and great coworkers (in 8 reviews)

Cons
  • Open 7 days a week, as an employee you are just a number (in 6 reviews)

  • The call center has high turnover and are so hard up for people that employees who should be fired aren't (in 3 reviews)

More Pros and Cons

  1. "Indirect Lending Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska USA full-time

    Pros

    Stable organization that values its members and employees

    Cons

    no cons at this time.


  2. "Senior Financial Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Alaska USA full-time

    Pros

    The systems are user friendly

    Cons

    Open 7 days a week, as an employee you are just a number

  3. "Senior Financial Services Reprentative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Anchorage, AK
    Current Employee - Senior Financial Services Representative in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska USA full-time (More than a year)

    Pros

    Great work life balance. Decent compensation for now. Benefits are great. Career opportunities.

    Cons

    PTO takes forever to accrue. Communication from management would be nice, with a clear understanding to meet our objectives. Too big of a workload.

    Advice to Management

    Talk to your front line staff about what works and doesn't. Allow manager to spend more time off the line to build relationships. Accept feedback.


  4. "Great people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Alaska USA full-time

    Pros

    Caring supervisors and management.

    Cons

    Regular bankers hours for those who like mornings


  5. "Just a great company all around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Seattle, WA
    Current Employee - Branch Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska USA full-time (More than 3 years)

    Pros

    Flexible work schedule
    Advancement opportunity
    Top of industry pay
    Easy product to sell (best rates)
    Branch morale events
    Incredible medical benefits
    Monthly and quarterly bonuses
    PTO and Bankable holidays

    Cons

    Open 7 days a week
    Potential split days off
    A good amount of products to be educated on
    Cross-selling products can feel like a sales job

    Advice to Management

    Keep steady in your commitment to service! Continue to support branch staff and celebrate the wins, but don't settle for mediocrity. Use better contest incentives and run more regional contests to get better performances


  6. "Outstanding service. Inside and out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Anchorage, AK
    Current Employee - Financial Services Representative in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska USA full-time (More than a year)

    Pros

    Members are given great service from the employees. I decided to join them and found how encouraged we are to be the experts in our field to help our members grow financially with us as we ourselves grow and add more services and benefits.

    Cons

    Not really a huge con. Mostly just that you have such a large learning curve, but they take that on and walk you through every step to get you as knowledgeable as you need to be.


  7. "Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Anchorage, AK
    Current Employee - Programmer Analyst in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alaska USA full-time (Less than a year)

    Pros

    Best work and life balance with amazing benefit.
    Really good job security, Most people worked more than 10+ years

    Cons

    Salary is not competitive but benefits are great.

    Advice to Management

    Keep up the good work!

  8. "Being one minute late from break is bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Specialist in Anchorage, AK
    Former Employee - Member Service Specialist in Anchorage, AK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Alaska USA full-time (Less than a year)

    Pros

    Thorough 6 week training, both textbook and hands on. Once you're released, they leave you alone for the most part.

    Cons

    Crappy hours. The only choice they give you is to either work Tuesday through Saturday 9:30-6:30 or Sunday through Thursday 1pm-10pm. They harp at you if you're even a minute late clocking in. I was once made to sign a tardee slip for clocking in mere minutes late. Pay could be better. Benefits take forever to kick in.

    Advice to Management

    It shouldn't matter if someone takes a break for 16 minutes instead of 15. Truthfully, no one is trying to take advantage of you. People just have lives outside of work and things they need to attend to on their break or lunch hour.


  9. "AlaskaUSA is a great company that provides an amazing learning experience for better positions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Renton, WA
    Current Employee - Senior Financial Services Representative in Renton, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Alaska USA full-time (More than a year)

    Pros

    AlaskaUSA is a company that gears itself towards convenience for its members, so customers clientele is really based on the human connection. Paid time off accrues at a very fast past. Managers immediately get FSRs on the right track towards a promotion.

    Cons

    Because AlaskaUSA’s primary focus is convenience for its members, it is open 7 days a week, and opened extended hours, and most major holidays. The only guaranteed days off are Thanksgiving, Christmas, and New Years. It is not family friendly in its hours of operation, and because of that, turn over is high. PTO and Sick time are one in the same, so it can deplete as fast as it is accrued. I am also a loan officer, Senior teller, and service representative, but I’m only paid a teller wage.


  10. "Great company to work for with a great benefit program."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Victorville, CA
    Current Employee - Manager in Victorville, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Alaska USA full-time (More than 8 years)

    Pros

    The company has an amazing atmosphere and provides internal growth opportunities, and has a competitive salary plan with increases every year.

    Cons

    The hours of operations for most departments have been expanded to meet the demand of the 24/7 culture. No other cons that you don't have at every work place.


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