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Alcatraz Cruises Guest Service Agent Reviews
Updated Mar 18, 2022
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Found 4 of over 28 reviews
50% Recommend to a Friend
Found 4 of over 28 reviews
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- Former Employee, more than 3 years★★★★★
Pros
Great team and good experience overall
Cons
Hours can be cut short during winter where there are less tourists
Continue reading - Former Employee★★★★★
Pros
Easy work , decent pay and benefits
Cons
Drama and people disliking or talking bout each other
- Former Employee, more than 3 years★★★★★
Part of first set of employees
Apr 5, 2017 - Guest Service Agent in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Great environment to get to know people of all walks of life and interact with them on the daily.
Cons
Extremely high volume of work for low compensation. Not much room to grow unless you have some sort of "friends and family" connection to upper management. The nepotism is extremely obvious but never addressed openly.
Continue reading - Former Employee, more than 3 years★★★★★
Reckless Management= High Turnover
Jun 14, 2017 - Guest Service Agent in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Benefits, flexibility, great coworkers, meeting new people from all over the world,
Cons
Small ticket booth, bad work conditions(rat traps), favoritism, discrimination, terrible communication, expected to work in other departments without same pay, lack of consistent leadership, hostile work environment and BULLYING.
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