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Alder Customer Service Representative Reviews
Updated Feb 25, 2022
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Found 7 of over 169 reviews
99% Recommend to a Friend
100% Approve of CEO
Found 7 of over 169 reviews
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Recommend to a Friend
Approve of CEO
Adam Schanz
5 Ratings
Ratings by Demographics
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- Current Employee, more than 1 year★★★★★
Pros
Great pay, flexible schedule, great management
Cons
can't think of any at this time
- Current Employee, less than 1 year★★★★★
No thoughts
Feb 25, 2022 - Customer Service Representative in Orem, UTRecommendCEO ApprovalBusiness OutlookPros
Ok company, don’t really support their business model
Cons
The sales reps are sketchy
- Former Employee, less than 1 year★★★★★
Customer Service Rep/Tech Support Rep
Dec 17, 2016 - Customer Service Representative - Tech Support in Orem, UTRecommendCEO ApprovalBusiness OutlookPros
Very flexible schedule and free lunch every Friday, as well as lots of free Alder gear (they are all about marketing their brand). They also try really hard to make working in the call center a fun and goal providing experience.
Cons
Management treats people in the call center or operations as kind of second class. Like most security and alarm companies, the focus is on the sales people, and everyone else is just kind of along for the ride. Plus, some of the sales reps do some rather shady things. If they focused on making their sales force more ethical and focused on the customer rather than just the sale.
Continue readingWe appreciate this former employee recognizing our great perks and can understand their frustrations as well. Alder is a rapidly growing company and as such, we're experiencing growing pains. One such pain may be the feeling that people in a non-sales role are not as important as the sales force. We are a sales company and have great passion for long term customer service. Everyone is expected to do their part and we have a lot to accomplish to support that (especially for operations, non-sales roles). At Alder, any employee can make a huge difference for the better, that's one of the amazing benefits we offer: meaningful work. We take any accusation of unethical business practices very seriously and hold our sales representatives accountable. Our sales representatives have incentives to provide long term customer service by the way we've structured their long term compensation, to avoid those churn and burn sales quotas found in other organizations. Our leadership team's doors or the People Department doors are always open if anyone has any concerns they'd like to discuss. We encourage open and honest feedback without retaliation here at Alder. Thank you for your feedback!
- Current Employee, more than 1 year★★★★★
Great Place to Build a Resume!
Dec 2, 2019 - Customer Service Representative in Orem, UTRecommendCEO ApprovalBusiness OutlookPros
The people here are amazing. Everyone is so nice and ready to help you and answer any questions they might have. They provide FREE lunch every Friday which is a huge bonus!
Cons
Their training needs some work. With the high call volume they seem to not focus on training as much which results in being under prepared to take calls right away.
Continue reading - Former Intern, less than 1 year★★★★★
Pros
Hands on experience working B2B
Cons
Commission Only, Plus you knock the same place continuously
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Get one day of free lunch. Working with friends
Cons
Only one day of free lunch.
Continue reading - Current Employee, more than 1 year★★★★★
Very Happy with my Job!
Feb 24, 2020 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Great Co-workers and Supervisors!
Cons
Parking is sometimes difficult later in the afternoon
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