Alder Employee Reviews about "management"

Pros

Flexible Schedule and that's it.

Cons

Management is young and come up with their own way of doing things that are contrary to the way they train. Keep in mind there is no real training program. Due to the management being young and inexperienced you have immature people who don't know how to manage and have attitudes and don't help or try to make things better. Having worked in the alarm industry for many years this is by far the worst office I have seen. The interview process was a joke but hey I got a job. I am just disappointed in the way they do business. They do not hold people to their contracts the way they say they will. I am just annoyed with companies who hire bros and 'pretty' girls to do things when they need older competent people in charge who get life, business, and how to treat workers. Then those people can teach the young guns how to do things professionally and correctly.

Pros

Fun people Most of management is great Calls can potentially be easy to handle

Cons

Calls can also be difficult, most difficult calls are with reps and techs(most of the time management with back you up though)

Pros

The collections department itself is outstanding compared to the other departments. They have a base plus commission, if you excel in negotiations and customer service you can make a substantial amount of money on a flexible schedule.

Cons

The upper management that runs the whole company is clueless and have to deal with them.

Pros

-Experience -Coworkers -Flexible schedules -Unlimited time off -Free lunch Fridays

Cons

-Pay -Management -Environment -No benefits -No structure -Terrible parking -Poor upper management

Pros

-Crossfit gym on premise -Flexible M-S Hours -Sundays not required -Job requires little effort -Great place to work if you are going into a sales position (They will do everything they can to take care of you if you get them sales)

Cons

-Terrible Treatment of Employees- Supervisors and Lower Managers genuinely care for their employees, but there are constant threats from upper management that if we do something wrong, they will fire us right then and there, even though most of the time it's something we weren't trained for. Lunch breaks are only 15 minutes unless you're working 7+ hours a day. Training is a joke. Pays less compared to other alarm companies in the area. No benefits. -Dishonesty and Hypocrisy from Upper Management- Many of my coworkers were promised a certain pay, but were paid less than originally promised and it took constant pestering to the management to get any sort of compensation. We were promised prizes (Movie tickets, Alder Swag, Speakers, etc...) and they were hardly ever delivered. Many of the ideas from upper management (Arrangement of the desks, procedures we follow to assist customers, etc...) hardly ever actually work. They used to have nice meals every Friday, but now they hardly ever provide them, and when they do, it's not very good. Many times when tasks are not done right by agents, the upper management assigns them to a smaller group of more qualified agents rather than actually teaching their agents to do it correctly. -Dishonesty of the Company towards the Customers- I can't tell you how many times I've had a customer who never should've been sold one of our security systems has been bound to a 5 year contract just so the sales representative could make money. Many times the representatives will lie to the customer stating that they are with their current alarm company and are upgrading their system, and then sign them up with Alder. Alder claims that it is legal within the industry and that basically every company does it, but never stops to question if it is ethical.

Pros

You get to travel to new states and get to meet some great people. The company does pay for some trips if you meet requirements.

Cons

Management of a certain team really needs to learn better leadership skills. I wouldn’t recommend females for this job because I’ve seen how girls are treated in some teams. Some of the workers use unethical methods to sell the product as well.

Pros

Very flexible schedule and free lunch every Friday, as well as lots of free Alder gear (they are all about marketing their brand). They also try really hard to make working in the call center a fun and goal providing experience.

Cons

Management treats people in the call center or operations as kind of second class. Like most security and alarm companies, the focus is on the sales people, and everyone else is just kind of along for the ride. Plus, some of the sales reps do some rather shady things. If they focused on making their sales force more ethical and focused on the customer rather than just the sale.

Pros

Management was upfront and super cool Decent culture Flexible schedule

Cons

Product is mediocre No benefits or insurance Compensation isn't the best

Pros

Most of my coworkers were fun/easy going

Cons

-Management sucked and are not supportive - Changed commission scale every few months to ensure you weren’t making “too much money” - Micro manage - Don’t train well yet get upset when you do something the wrong way.

Pros

The people are cool and relaxed

Cons

Management is very disorganized and doesn't communicate across all departments