Alere Quit Coach Reviews | Glassdoor

Alere Quit Coach Reviews

Updated May 14, 2017
7 reviews

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Quit Coach

2.4
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Namal Nawana
1 Rating

Employee Reviews

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Pros
  • Ability to work from home was nice (in 24 reviews)

  • Owsen culture, work life balance (in 15 reviews)

Cons
  • Lots of upper management bickering and backstabbing (in 15 reviews)

  • There isn't much room for growth (in 6 reviews)

More Pros and Cons

  1. "Not a bad company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quit Coach in Seattle, WA
    Former Employee - Quit Coach in Seattle, WA

    I worked at Alere full-time (More than 3 years)

    Pros

    They have fair benefits for the most part, although there is still plenty to be desired

    Cons

    I would have liked for there to have been better benefits and more support for employees


  2. "Run as far as you can from this job as fast as you can."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quit Coach III in Seattle, WA
    Former Employee - Quit Coach III in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alere full-time (More than 8 years)

    Pros

    Able to work from home

    Cons

    Unrealistic expectations, high stress, micro-management.

    Advice to Management

    Decide whether to be a call center or a place that provides high quality smoking cessation counseling.

  3. Helpful (1)

    "Alere is a results driven company but for the most part a good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quit Coach in Seattle, WA
    Former Employee - Quit Coach in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alere full-time (More than a year)

    Pros

    Money and incentive is better than most companies in the same field. Flexibility in schedule is nice.

    Cons

    Not really any room for growth. No ability to self-manage, constantly being monitored.

    Advice to Management

    Trust your employees to get the work done, allow for more opportunities for growth.


  4. Helpful (2)

    "Micromanagement Central"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quit Coach in Seattle, WA
    Former Employee - Quit Coach in Seattle, WA

    I worked at Alere full-time (More than a year)

    Pros

    Some leadership members are transparent and understanding.

    Cons

    Micromanagement. Health benefits through group health are not even usable.


  5. Helpful (7)

    "Ridiculous call reviews/requirements, big brother management style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quit Coach in Seattle, WA
    Former Employee - Quit Coach in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alere full-time (More than a year)

    Pros

    Work from home is convenient most of the time. Pay is decent for entry level employees but not worth the stress.

    Cons

    Everything is micromanaged, management can see your computer and listen to all your phone calls at any time. There are requirements of 12 calls per day and each one can be "graded" based on a bullet point scale which is subjective to your own supervisor's interpretation of it. Every minute is stressful, you even have to keep track of time spent using the restroom in minute intervals each day. Too much time spent here and management calls to see what you are up to. Priority is given to suck ups who spend all their time in the office. Most employees were forced to work from home when I first started, therefore there was no in office option we could choose which was a huge disadvantage when it came to other job offers. As soon as Alere took over this company it all went down hill, there were mass layoffs and most of the vice presidents quit/were fired. If this isn't enough warning for you, feel free to work there and get massive headaches all day from the stress and "call center" atmosphere.

    Advice to Management

    Fire everyone, start anew with people in the management positions who actually deserve them.


  6. Helpful (5)

    "Very poor environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quit Coach
    Former Employee - Quit Coach
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alere full-time (More than a year)

    Pros

    Located in downtown Seattle, on bus lines.

    Cons

    Forced to start out on a shift that ends at nearly 10pm so if you are bussing (and parking is $40 a day!) then it is dangerous to have to wait for the bus. If you have the early am shift (starting at 5:00am) the ONLY bus downtown is at 3:30am, and filled with pimps, drunks, dealers. Several women who were on my shift were chased by dealers. No provision for being late, none. Not illness, bus failure, being attacked, none. Massive critical micromanagement. Apocolypic technical problems yet you are still expected to make an ever increasing quota. Your finger will never leave the keyboard, ever and by the end of shift you have no voice left. Truly punitive reviews that no human could ever make. Favoritism, friends of employees waltz right into management. Everyone else has to start "on the floor" and although they pretend there are opportunities for advancement, there are none. If they don't like you (if you have an advanced degree) you will be forced out.

    Advice to Management

    All new manangement and make the candidates take a psychological review to screen out the sadists.


  7. Helpful (2)

    "All work is scrutinized."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quit Coach
    Current Employee - Quit Coach
    Doesn't Recommend

    Pros

    Offer unpaid time off in the summer months, decent benefits through Group Health.

    Cons

    Everything you do is micromanaged. Supervisors can see your computer screen and monitor how much time is spent on each task. You must have 12 phone calls in a day, to participants who usually don't want to speak with you. Achieving 12 calls per day is not terrible, but they also grade two calls a month-which is really excessive. It is hard to achieve extra incentive pay because it seems every few calls are failed. Seems the company is going downhill after Alere purchased Free and Clear.