Alex and Ani Reviews | Glassdoor

Alex and Ani Reviews

Updated November 17, 2017
184 reviews

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2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Carolyn Rafaelian
89 Ratings

184 Employee Reviews

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Pros
  • employee discount, special discounts around holidays (in 17 reviews)

  • They bracelets are easy to sell and you get a great discount (in 14 reviews)

Cons
  • No support from upper management (in 18 reviews)

  • There so called "work life balance" is a joke (in 9 reviews)

More Pros and Cons

  1. "Liked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alex and Ani part-time

    Pros

    Great philosophy and company values

    Cons

    Poor management skills, and didn't hire within for hire.

    Advice to Management

    None for them now really


  2. "intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Cranston, RI
    Former Employee - Intern in Cranston, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alex and Ani full-time (Less than a year)

    Pros

    fun welcoming environment that allows you to grow

    Cons

    kind of unorganized and needs more work here

    Advice to Management

    should have better communication

  3. "Best company I've ever worked for"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Sales Associate in Boca Raton, FL
    Current Employee - Sales Associate in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alex and Ani part-time (More than a year)

    Pros

    I truly enjoy coming to work every day. Love the company culture and love my team. Robyn (store manager) is hands down the best manager I have ever had. She genuinely cares about our team and takes the time to really develop and teach everyone so they can be successful. Also, Alex and Ani does so much for the community which is awesome. Go team (+) impact!!

    Cons

    Need better hours for part-time associates.


  4. "sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in San Juan, PR
    Former Employee - Sales Assistant in San Juan, PR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alex and Ani part-time (More than a year)

    Pros

    what the store stands for and values

    Cons

    needed more hours and more commission or pay


  5. Helpful (1)

    "Irritating Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Irvine, CA
    Former Employee - Sales Associate in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alex and Ani part-time (More than a year)

    Pros

    Charity Involvement
    Company's CORE Values
    Employee Discount and Yearly Sales
    Encourage employees to gift from company through holiday sales

    Cons

    Poor Management
    Negative work atmosphere
    Discouraging Leadership- Constantly talking down employees
    Pushing innovative workers out
    Extreme focus on numbers instead of workplace atmosphere
    Favoritism
    No focus on Company's brand of positivity

    Advice to Management

    Management and the higher ups really need to take a look back on the company's roots. It shouldn't just be a story for the customers. The values and ideals of the company need to be re-established down the chain.


  6. "Senior Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Interesting work. Great team!

    Cons

    Slow to make decisions at times.

    Advice to Management

    Clean up decision making process


  7. "I enjoyed the atmosphere and the people i worked with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    it was a good environment to work in, my team members were helpful and they have good training programs in order to help you learn everything you need to about the company

    Cons

    it was hard to get 40 hours, holidays were extremely busy. not good if you don’t like faced paced environment during the holidays

  8. Helpful (2)

    "Contradicting Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alex and Ani full-time (More than 5 years)

    Pros

    Employees passion for Brand/culture
    Charity involvement
    Employee Discount/ yearly sales
    The idea of Company values
    Drive for success
    Employee growth/ development

    Cons

    Poor Communication
    Inconsistent direction
    Unrealistic expectations
    Unqualified Upper management
    Constant speaking down to employees
    No work life balance
    Favoritism
    Inconsistent policies and procedures

    Advice to Management

    This company has an opportunity to be GREAT and that is why I rate Alex and Ani a 2 not a 1, but unfortunately the current HQ management is leading this company into a downward spiral.
    Upper management is fixated on numbers. Instead of focusing on people and values, employees are constantly put down for not doing enough. The unprofessional actions by management is seen through the entire field. This company was created by Carolyn who had a beautiful vision. That vision is gone!
    When management is looking to hire they speak highly about our values and how our people are our number one priority, but this is absolutely wrong. There is absolutely no work life balance and every employee is expected to be on call 24 hours/7 day's a week. If it is your day off and information is requested you need to take time to compile the info or you will be reprimanded for not being timely.
    One of my biggest struggles is how current management thinks tenured employees are stuck in their ways. They think that the employees who grew this brand into a billion dollar business don't know what they are doing. We are constantly being put down and are told to learn to accept change.
    My advise to upper management would be to open your eyes and use each member of your team to your advantage. Don't just talk about our values, but live them and let your employees feel appreciated. If employees are not respected or appreciated they will leave. I know this review will not change the structure of this company, but my hope is that little by little current employees will work to get this company back to where it began.


  9. "Unfortunate Experience with Alex and Ani"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Bethesda, MD
    Former Employee - Part Time Sales Associate in Bethesda, MD
    Doesn't Recommend
    Approves of CEO

    I worked at Alex and Ani part-time (More than a year)

    Pros

    -Percentage as an employee was great

    -The product knowledge is fascinating

    -Tons of loyal customers

    Cons

    -As an employee you are expected to put in more time and work that is not included in the job description even when you are off your shift

    -Tons of favoritism in the workplace.

    -Discouraging Leadership by constantly talking down to employees

    -Pins fellow employees against each other in order to create higher sales

    -Inconsistent direction

    -Unrealistic expectations

    -Unqualified Upper management

    Advice to Management

    I love the CEO and believe she has the right idea with her brand but believes she doesn't really understand what takes place in her stores.

    Unfortunately, when broken down to store levels, there is a lot of issues between unrealistic standards and favoritism and the constant problems with store technology.

    Favoritism should never be allowed in the work place.


  10. "Alex & Ani"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender
    Current Employee - Bartender
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alex and Ani part-time

    Pros

    Such a great place to work everyone is very friendly and tries to stay on the positive vibes

    Cons

    No benefits. but you have a good discount...
    Texas stores only get discount in these stores & not others since they are franchise .


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