Alibaba Group Reviews

Updated Mar 5, 2021

To filter reviews, or .
3.8
67%
Recommend to a Friend
85%
Approve of CEO
Alibaba Group Director and Chief Executive Officer Daniel Yong Zhang
Daniel Yong Zhang
194 Ratings
Pros
Cons
  • "Work-life balance is a bit restrictive because many meetings take time from 7-9 pm to match Beijing colleagues(in 68 reviews)

  • "work overtime than other company(in 48 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Recommended"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Scientist 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alibaba Group full-time

    Pros

    Good working environment, so beautiful

    Cons

    Heavy workload, sometimes work overtime

  2. "A good ride for international experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BD Manager in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alibaba Group full-time for more than a year

    Pros

    Many good people to work with.

    Cons

    Leadership has a lot of problems


  3. "Terrible work-life balance"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BD Manager in San Mateo, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alibaba Group full-time

    Pros

    The company, as a whole, is growing strong

    Cons

    The decisions are all made in China. Lots of late night phone calls with China.

  4. "A depressing but not unbearable place to work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alibaba Group full-time for less than a year

    Pros

    Good office facilities, fair compensation, and some kind individuals.

    Cons

    If you were charmed by the Jack Ma narrative and think that Alibaba is different from most other Chinese conglomerates, think again -- he's gone and whoever took his place is asleep at the wheel, at least when it comes to this team. When you look past the facade of a fancy office and other surface-level / material perks, this is a deeply soulless and unsatisfying place to work. Being outside of the Hangzhou HQ, you will almost certainly have no real power to change anything. I'm pretty sure upper leadership would agree to this point behind closed doors, as they are obviously kowtowing to HQ as they spend their days in endless meetings, pretending to have any actual clout in the greater organization. It must kill them inside, but they get paid enough to be okay with indefinitely being a cog. Besides the lack of heed paid to "local" hires, I have never seen a company with such a near-criminal disregard for its customers despite claiming to be "customer first." I witnessed countless instances of negligence and fraud without there ultimately being any accountability for those culpable. Escalation of such issues was clearly unwelcome, as that would involve a disproportionate amount of work up the chain of command to address what would never have occurred were there a functional resolution process to begin with. This is a bureaucratic nightmare of a corporate culture, complete with top-down "command and control" and endless layers of nebulous middle management who care little for their reports and are desperate to game their KPIs for promotion. If it's not attached to an already decided-upon KPI, it may as well not exist, as evinced by a customer experience that is qualitatively awful, because leadership is happy as long as the revenue numbers keep going up. This myopic approach fails to consider how much growth potential is still goes wasted, but this is a place that is all about blind cheerleading and shuns meaningful critique or dissent. All tropes of hypocrisy with regard to a company's stated values are at play here. One of my most trenchant and instructive memories during my time at Alibaba was at the goodbye drinks for a bright, talented colleague who had worked there for years. Once most people had filtered out, she began to cry, because no matter how hard they worked, and after all those years of their life, almost nothing they did ended up making a difference to the product or company. The main takeaway I had working here is that you can take away a solid paycheck, but you have to be okay with having almost no real impact. If you want to go the established-company route, I would advise advise that you save yourself some time and frustration you work to get into a Western company.

    Continue reading
  5. "Good company"

    5.0
    Former Employee - Business Analyst in Saint Louis, MO

    I worked at Alibaba Group part-time

    Pros

    All things are good there

    Cons

    Nothing to say this time

  6. "BS"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alibaba Group full-time for more than 5 years

    Pros

    good work happy people long

    Cons

    long hours yes perhaps why not

  7. "Very good company with a lot potential"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tbd 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alibaba Group full-time

    Pros

    Smart coworkers and good benefits. Diversified business units make this company a lot more potentials.

    Cons

    Potential long working hours depend on different positions.

  8. "Everyone is smart and inspiring"

    4.0
    Current Employee - User Experience Researcher in San Jose, CA

    I have been working at Alibaba Group full-time

    Pros

    I enjoy the working culture and collaborations among different teams.

    Cons

    since there are many colleagues based in China, meetings have to occur at night time.

  9. "Big company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor 

    I have been working at Alibaba Group full-time

    Pros

    Well compensated, interesting work content with great varieties as the company develops rapidly

    Cons

    the company is too big for an individual to feel his/her impact

  10. "Customer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alibaba Group full-time for less than a year

    Pros

    Best job for beginning job seekers

    Cons

    No cons what so ever

Viewing 1 - 10 of 611 English Reviews

Work at Alibaba Group? Share Your Experiences

Alibaba Group logo
or