All Nippon Airways Reviews

Updated Sep 11, 2020

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2.6
29%
Recommend to a Friend
51%
Approve of CEO
All Nippon Airways President, CEO, and Director Mineo Yamamoto
Mineo Yamamoto
16 Ratings
Pros
  • "Good flight benefits, able to travel business class on ANA international flights(in 7 reviews)

  • "Travel benefits, job security, you're living in Japan(in 4 reviews)

Cons
  • "Dealing with difficult customers, low pay, some colleagues had(in 5 reviews)

  • "expats(in 3 reviews)

More Pros and Cons
  1. Helpful (2)

    "Ground staff"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ground Staff in East Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at All Nippon Airways full-time for less than a year

    Pros

    - Japanese airline, always plans ahead of any contingency safety is paramount. - Excelent maintenance to airplanes keep a smooth operation, no surprises. - Customer service is superb and customers rarely get upset with staff.

    Cons

    - Slow response to suggestions from non japanese staff. - Communication problems related to language barrier.

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  2. "Good Starter/ Entry-Level Job"

    4.0
    Former Employee - Customer Service Representative 
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at All Nippon Airways part-time for less than a year

    Pros

    Teammates are supportive and are always open to help train each other.

    Cons

    Perpetuating office politics and favoritism


  3. "Go elsewhere for better opportunity"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time for more than 5 years

    Pros

    - Overtime is minimal, so you can balance out job and life well. - Good flight benefits, able to travel business class on ANA international flights. - Training is good and conducted in Tokyo (accommodations provided), lots of manuals and e-learning available for employees to enhance knowledge. - Multiple tasks and cross-cultural understanding must be required as to obtain great experiences. - Offices are nice and well maintained. - Although there is a language barrier, communicating skills are ok. However, in 1 Japanese culture training course, "Read between the lines" is required when they are communicating with you. - Yearly company survey is provided to all employees to participate all aspects of the company (in general, your local management, etc.) and the final results are shared with employees however, the results from previous years (5-7 yrs), seems to be a little skewed as co-workers discussing privately what the company can do better.

    Cons

    - Incapable management with a top down management style who think they can manage. Your opinion doesn't matter as management believes they are correct and know more than you. Management feels that if you can think better than them or have more experience, you pose as a threat to them. They rather have a employee who say only yes rather than asking questions which could lead to better efficiency and/or productive. (A Yes Man). - Low pay (despite the region's demographics and evaluations) - Yearly evaluation doesn't reflect any if not all, of the good work employees have done. Moreover, when asked to provide any feedback, it won't matter as management has your review set in stone despite if you feel the score should be different depending on the 5 areas. - Management doesn't appreciate staff's own working style. If you don't perform your duties as how your manager does it, then you are wrong even though you may be more efficient all the while keeping the flight safe and secured. - No career advancement despite demonstrating the hard work you have performed. - Management and co-workers like to complain about other co-workers communication skills. - Management and to some extent, co-workers like to flaunt their promotions in front of others. - Lack of respect to employee staff from management. - Co-workers are afraid to take action towards management when they know they are treated wrong due to fear tactics management has performed.

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  4. "Very Japanese"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time

    Pros

    -Good Colleagues, drama-free environment -Travel a lot for work -Job security -Travel benefits(flying stand-by)

    Cons

    -Unflexible(9-5:30 hours, 1 hour lunch) -Management changes every 3 to 4 years -No career growth -No benefits outside of flights and healthcare.

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  5. Helpful (4)

    "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cabin Attendant 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time for more than 3 years

    Pros

    A well-organized company. 80% coworkers are friendly.

    Cons

    They didn't treat foreign employees good as Japanese employees.

  6. Helpful (2)

    "Short Term "Retail-like" Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent 
    Doesn't Recommend
    Neutral Outlook

    I worked at All Nippon Airways full-time for more than 3 years

    Pros

    -Cheap airline travel tickets from/to Asia, and Japan domestic -Great and/or supportive co-workers (if present) who will support you both at the frontline and back office (if lucky) -Medical, dental and optic benefits great

    Cons

    -Depending on whether you were hired overseas or Japan treatment and salary is different -Company service standards based off of Japan locale and environment, does not take overseas culture and nuances into accounting -Salary was the same amount as workers in Japan of the same title were getting POST Japan income tax (not pre), so double taxation if you're unlucky. -Overseas hired employees looked upon/treated as "third party" by Japan hired workers in a general "holy than thou" attitude for the most part -Despotism is widespread, often people with abilities, but are critics of management kept down at position of little or no authority. Who you know and how you treat them is key to promotions and raises -Often ZERO support from someone of higher position when dealing with customers, the opposite of the pros as there is no middle ground (great or bad colleagues) -Double standards galore if it benefits the customer and/or flight crew (flight crew are ENTIRELY unionized and they are the de facto rule, no exceptions) -Japan HQ has final say of whether a flight goes or not regardless of local location management's handling ability in adverse weather experience(s) -Flight may be delayed due to external forces beyond control, but are expected to make up time in any way possible (and berated either way if unsuccessful in making up time or if you adhered to company guidelines which is constructed AGAINST making up time) -More than a few days of sickness and you are berated for it, and affects "end of the year" performance review for not maintaining health -Breaks unpaid and for overseas hire break time is not included within the "hours per week" and shift time(s) -Must be willing to invest own off time to keep up with work regardless of position

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  7. "Good learning experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Torrance, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time for less than a year

    Pros

    Good benefits, job stability, mostly good coworkers, opportunity for over paid over time, thorough training, flexible with shifts, office is nice.

    Cons

    Dealing with difficult customers, low pay, some colleagues had “been there too long”, lunch breaks too short, required work on weekend and holidays.

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  8. Helpful (1)

    "flight attendant"

    3.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time

    Pros

    Travel banefit, able to learn Japanese

    Cons

    very strict japanese culture, promotion opportunity is limited.

    Continue reading
  9. Helpful (2)

    "Better Opportunities - Look Anywhere Else"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at All Nippon Airways full-time

    Pros

    -The building is nice. -Nothing else comes to mind.

    Cons

    -Passive aggressive attitude from management. -Extremely low wages for the amount of work you're expected to do. -Paperwork required to be filled for being a minute late or working a minute overtime. -Supervisors and managers will use fear tactics to pressure all employees to reach sales goals. -If you make a mistake, you'll never hear the end of it.

  10. Helpful (1)

    "Administrator"

    1.0
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at All Nippon Airways full-time for more than 5 years

    Pros

    Good 401k and insurance plan. decent employee discounts

    Cons

    Low compensation, minimum chance for promotion, expats are arrogant

Found 58 reviews