All Nippon Airways Reviews | Glassdoor

All Nippon Airways Reviews

Updated April 6, 2017
35 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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All Nippon Airways President, CEO, and Director Mineo Yamamoto
Mineo Yamamoto
12 Ratings

35 Employee Reviews

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  1. "good start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Torrance, CA
    Current Employee - Customer Service Agent in Torrance, CA

    I have been working at All Nippon Airways full-time (Less than a year)

    Pros

    its very professional, training is thorough

    Cons

    the company culture is a bit hard to get use to, its very rigid.


  2. Helpful (3)

    "Do not work there if you have a choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Coordinator in Torrance, CA
    Former Employee - Associate Coordinator in Torrance, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at All Nippon Airways (More than 3 years)

    Pros

    - Good at training fresh out of college kind of employee, because they have high turn over rate, they are good at training new batch. Learn as much as you could when you are with ANA.
    - You will get chance to manage project, reports, meeting with customers/ vendors, attending conferences to network. Good for your future job hunt experience.
    - People are generally nice even if they don't like you, enjoy that while you can, again it's a nice green house for new fresh out of college kind of people.
    - Brand name company on your resume, trust me, that helps when you are ready to look for other job.

    Cons

    - Low Pay, I have to rent a room (not an apartment or studio) even I've worked there for three years, and still struggle month by month. 36K in Los Angeles living by yourself? That's what you got.
    - New employee probably get same or more pay than old employees, that drove old employees to go look for other jobs.
    - High turn over rate. I've worked there for three years, it's a total new group of people before and after I worked there. Except the management. That's how bad it is, I guess it helps if you are a brown-nose.
    - Discrimination in workplace, you are in the click only if you are Japanese by blood.
    - Management does not support or listen if you have a complaint about your salary, a conflict with HR. They don't want to care about their people, they only want to know if you follow their policies, if you ensure their benefits, and if you did your work that benefits them.
    - Manager will not say "No" to HR, HR has immense power simply they support directly to VP and the President. This culture might work in Japan, but sorry not in US. HR has 6 employees for a total 50 - 55 employee base. Do you need that many HR person? They basically enslave their people and brainwash them. It works in Japan because people usually have to work for the same company for life. However, in the US, people will walk out the door if they've been treated unfair or wrongly.
    - When you ask for a raise, be prepare to receive a notice reminding you how much the company pay for your benefits. And because of that you won't get a raise.
    - If you get a promotion, you get one dollar raise. If you are a brown-nose and got a promotion, you get two dollars or close to two dollars. See the difference? They promote and they love brown-nose, simply because they don't want to hear/ see all their dirty laundry.

    Advice to Management

    No advice to management, I've made numerous advice to management when I was there. It's too late now.


  3. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Los Angeles, CA
    Former Employee - Sales in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time (More than a year)

    Pros

    Lots of travel perks. Able to learn traditional Japanese way of doing business. Well-respected company in Japan and abroad. People really like their product.

    Cons

    Manager was bully and an alcoholic. Forced to wear suit when visiting clients that are all casual. Salary was not competitive. Bombarded with information only an airline geek would be into.

    Advice to Management

    Make your pay more competitve


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  5. Helpful (2)

    "Ok company to work for, but very Japan-centric"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - All Sorts of Positions in Washington, DC
    Former Employee - All Sorts of Positions in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time (More than 8 years)

    Pros

    Started out my career here. Got to learn a lot from good coworkers, but this all depends on where you work (geographically and position)

    Cons

    Management is still brought over from Japan as expats, although they have gotten better than years ago as they promote local hires into management positions (mostly at airports I hear and not at city offices). Pay was very low and based on how much you started out at. Bonus was non-existent - mine started at a few hundred dollars per year, never increased whereas my colleague that joined years after I started received more.

    Advice to Management

    Should localized as much as possible and cut down on expats.


  6. "pretty good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Torrance, CA
    Former Employee - Sales in Torrance, CA
    Recommends

    Pros

    nice people. managers are caring.
    all benefits included, cant ask for more.
    location is very convenient, anything can be found within 10 min drive.

    Cons

    low pay, even if you get a rise, its going to be peanuts.
    company is understaffed, and try to put big volume of work on just a few people.

    Advice to Management

    less meetings


  7. Helpful (1)

    "Accounting Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Torrance, CA
    Former Employee - Accounting Clerk in Torrance, CA
    Negative Outlook
    Approves of CEO

    Pros

    The free flight benefit is very handy and in a lot of ways it makes the job itself worth it.
    The staff is very warm upon starting the new job.

    Cons

    The office feels like a library. The company is very Japanese, I would not recommend this job to a non-English speaker because odds are you will be alienated. The company is very rigid about change. They do things a certain way and they are not interested in methods that might be better for you, very stubborn in that sense.

    Advice to Management

    Weekly meetings are not necessary. If there is something that needs to be shared, a meeting should be organized. However meeting every week and forcing employees to share information whether it be significant or not is not a good use of time.


  8. Helpful (1)

    "Accounting Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Associate in Torrance, CA
    Former Employee - Accounting Associate in Torrance, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at All Nippon Airways full-time

    Pros

    Flight Benefits. Experience at a global airline. 9-5 schedule.

    Cons

    the pay is not too good.

    Advice to Management

    become more american


  9. Helpful (1)

    "Forget It If You're Not Japanese"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at All Nippon Airways full-time

    Pros

    Generous health benefits and dental plan

    Cons

    Unpaid overtime
    Alcoholic management (when you need to drive for work a lot)
    Inefficient computer systems
    Boeing 787 fiascos
    Whiny executives demanding upgrades you aren't authorized to give

    Advice to Management

    Should crack down on alcoholic managers making sexually discriminatory, ageist, homophobic and generally rude remarks. This job made me want to put a gun to my head.


  10. Helpful (3)

    "Non-Japanese beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Los Angeles, CA
    Former Employee - Coordinator in Los Angeles, CA
    No opinion of CEO

    Pros

    Nice people to work with in a friendly environment. Offices are nice and well maintained. The airline provides a lot of travel opportunities

    Cons

    Non Japanese employees may feel isolated. Most management is brought in from Japan so little room to grow. lots of group think and not enough willingness to take chances


  11. "Good to Learn the How-To, But No Reason to Stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at All Nippon Airways full-time

    Pros

    Decent health benefits
    Ability to take pride in the company you work for
    Good flight benefits (if you live in Japan) or fly to Asia often

    Cons

    A little racist. Or more along the lines of "if you weren't hired in Tokyo, you're not really ANA staff."
    Very poor management that doesn't really listen to front life staff concerns and will blindly make decisions that end up being rolled back soon after due to poor planning.
    Follows the typical Japanese promotion policy of advancement based off of seniority and not skill.

    Advice to Management

    There are far too many Ex-Pats in management positions outside of Japan. A vast majority of these managers have no real idea how to function in a Western office or region and tend to use their posting as more of a career stepping stone instead of an actual chance to improve anything.



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