All Nippon Airways Reviews | Glassdoor

All Nippon Airways Reviews

Updated Sep 1, 2019

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Found 53 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
21%
Recommend to a Friend
41%
Approve of CEO
All Nippon Airways CEO Mineo Yamamoto
Mineo Yamamoto
15 Ratings
Pros
  • "Good flight benefits (if you live in Japan) or fly to Asia often(in 6 reviews)

  • "Good benefits, job stability, mostly good coworkers, opportunity for over paid over time, thorough training, flexible with shifts, office is nice(in 4 reviews)

Cons
  • "low pay, even if you get a rise, its going to be peanuts(in 4 reviews)

  • "Low compensation, minimum chance for promotion, expats are arrogant(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "Ground staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ground Staff in East Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at All Nippon Airways full-time for less than a year

    Pros

    - Japanese airline, always plans ahead of any contingency safety is paramount. - Excelent maintenance to airplanes keep a smooth operation, no surprises. - Customer service is superb and customers rarely get upset with staff.

    Cons

    - Slow response to suggestions from non japanese staff. - Communication problems related to language barrier.

    Advice to Management

    - Hire more bilingual staff in upper management and in training department.

    All Nippon Airways2019-09-02
  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cabin Attendant 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time for more than 3 years

    Pros

    A well-organized company. 80% coworkers are friendly.

    Cons

    They didn't treat foreign employees good as Japanese employees.

    All Nippon Airways2019-07-07
  3. Helpful (1)

    "Short Term "Retail-like" Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Passenger Service Agent 
    Doesn't Recommend
    Neutral Outlook

    I worked at All Nippon Airways full-time for more than 3 years

    Pros

    -Cheap airline travel tickets from/to Asia, and Japan domestic -Great and/or supportive co-workers (if present) who will support you both at the frontline and back office (if lucky) -Medical, dental and optic benefits great

    Cons

    -Depending on whether you were hired overseas or Japan treatment and salary is different -Company service standards based off of Japan locale and environment, does not take overseas culture and nuances into accounting -Salary was the same amount as workers in Japan of the same title were getting POST Japan income tax (not pre), so double taxation if you're unlucky. -Overseas hired employees looked upon/treated as... "third party" by Japan hired workers in a general "holy than thou" attitude for the most part -Despotism is widespread, often people with abilities, but are critics of management kept down at position of little or no authority. Who you know and how you treat them is key to promotions and raises -Often ZERO support from someone of higher position when dealing with customers, the opposite of the pros as there is no middle ground (great or bad colleagues) -Double standards galore if it benefits the customer and/or flight crew (flight crew are ENTIRELY unionized and they are the de facto rule, no exceptions) -Japan HQ has final say of whether a flight goes or not regardless of local location management's handling ability in adverse weather experience(s) -Flight may be delayed due to external forces beyond control, but are expected to make up time in any way possible (and berated either way if unsuccessful in making up time or if you adhered to company guidelines which is constructed AGAINST making up time) -More than a few days of sickness and you are berated for it, and affects "end of the year" performance review for not maintaining health -Breaks unpaid and for overseas hire break time is not included within the "hours per week" and shift time(s) -Must be willing to invest own off time to keep up with work regardless of position

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    Advice to Management

    To all of management-Not a good company impression when a newly hired worker is at his/her first company party and is ignored/not acknowledged when introducing self. A worker's handshake of introduction should not be "left hanging" and told off for not being in the same department or for being "just a new hire". To office management-Please don't promise Japan management target goals you have ZERO contribution... to or knowledge of and expect airline management to "take care of it" To sales management-Don't make promises with clients you are not willing to help with To airline management-Sick days should be spent when people are genuinely sick, the airport is possibly the single most concentration of bodies of differing hygiene standards EVERY day. Employees should be comfortable to prevent sickness from spreading to coworkers and not penalized financially. To Japan management-Please realize that Japan standard are considered EXTREMELY high in the international community and Japanese laws are very loose since the local population abide by "common sense is law and policies are to be adhered to strictly". People outside of Japan seldom follow this type of thinking and local laws/regulations are made to "babysit" the common folk. Also unlike Japan, work should not equal personal life.

    Show More
    All Nippon Airways2019-01-24
  4. "Good learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Torrance, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time for less than a year

    Pros

    Good benefits, job stability, mostly good coworkers, opportunity for over paid over time, thorough training, flexible with shifts, office is nice.

    Cons

    Dealing with difficult customers, low pay, some colleagues had “been there too long”, lunch breaks too short, required work on weekend and holidays.

    Advice to Management

    In order to keep workers, you need more incentive. Make starting pay more competitive.

    All Nippon Airways2018-03-10
  5. "flight attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time

    Pros

    Travel banefit, able to learn Japanese

    Cons

    very strict japanese culture, promotion opportunity is limited.

    Advice to Management

    Need more opportunity for foregin employees.

    All Nippon Airways2018-02-13
  6. Helpful (2)

    "Better Opportunities - Look Anywhere Else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at All Nippon Airways full-time

    Pros

    -The building is nice. -Nothing else comes to mind.

    Cons

    -Passive aggressive attitude from management. -Extremely low wages for the amount of work you're expected to do. -Paperwork required to be filled for being a minute late or working a minute overtime. -Supervisors and managers will use fear tactics to pressure all employees to reach sales goals. -If you make a mistake, you'll never hear the end of it.

    All Nippon Airways2018-01-15
  7. Helpful (1)

    "Administrator"

    StarStarStarStarStar
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at All Nippon Airways full-time for more than 5 years

    Pros

    Good 401k and insurance plan. decent employee discounts

    Cons

    Low compensation, minimum chance for promotion, expats are arrogant

    All Nippon Airways2017-08-24
  8. Helpful (3)

    "Highly Japan centric. Not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at All Nippon Airways full-time for more than a year

    Pros

    Great product, well regarded globally. Travel opportunities exist depending on your line of work. This is a great company for travel admirers.

    Cons

    Poor upper management in US. Business culture quite different to American or western business culture. Favoritism clearly exists. Fear tactic used by management to get what they want. Not open to change or new ideas, which makes it challenging environment to work in. Zero exchange of ideas amongst colleagues.

    Advice to Management

    Stop pretending you're working/living/operating in Japan. The US business won't grow that way. Adapt with the times. Push for more staff collaboration.

    All Nippon Airways2017-06-10
  9. Helpful (1)

    "admin asst"

    StarStarStarStarStar
     

    I worked at All Nippon Airways

    Pros

    travel travel travel and more travel

    Cons

    everything else. typical japanese company

    All Nippon Airways2017-06-26
  10. "GOOD COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Torrance, CA
    No opinion of CEO

    I have been working at All Nippon Airways full-time for more than 10 years

    Pros

    If you are young and willing to work hard you can move up.

    Cons

    A position with real title requires a min of year in JAPAN. Great if young and no family , not so much if you are not in a position to move everyone.

    All Nippon Airways2017-06-12
Found 53 reviews