Alliance Data Reviews in Columbus, OH | Glassdoor

Alliance Data Columbus Reviews

Updated October 13, 2017
105 reviews

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Columbus, OH

3.7
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
75 Ratings

105 Employee Reviews

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Pros
  • Probably can't get better work life balance anywhere else - everyone leaves by 5:15 (in 37 reviews)

  • Company is growing so there's definitely lots of opportunity for learning and working on exciting projects (in 16 reviews)

Cons
  • Work/life balance varies greatly by department (in 18 reviews)

  • Start off at a late shift in the call center (in 13 reviews)

More Pros and Cons

  1. "Intern Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Columbus, OH
    Former Employee - Intern - Hourly in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alliance Data (Less than a year)

    Pros

    Great work environment, friendly team, flexible work hours, great pay

    Cons

    Too much security into the buildings


  2. Helpful (1)

    "Credit Risk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Columbus, OH
    Former Employee - Credit Risk Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    Open culture. People are generally pretty willing to work with one another.

    Training program for people fresh out of college. This helps create a large talent pipeline.

    Visibility to SLT.
    Generally, very associate oriented.
    For a Financial Institution they treat their workers pretty well.

    Cons

    Biggest Problems in Credit Risk:
    An outdated stack ranking system that highly prioritized engagement and enthusiasm over analytical rigor.

    The rest of the company seems to have realized these rankings don't optimize collaboration.

    Outdated work from home policies for the industry. The butt in seat mentality is the one thing that really undermines their focus on work/life balance.

    With notable exceptions, some managers did not do much to actually find work for their employees to do.

    Proactive planning for projects was not the norm. Too much putting out fires, not enough planning.

    Pay is generally lower than the industry average.

    All of SLT has been at the company their entire professional lives. This leads to a stronger preference for the status quo than some other places.
    There is also a noted preference for people who have been with the company for 10+ years, even if a number of those folks have weaker analytical skills than their newer counterparts.

    You'll probably learn more about credit risk about a major issuer.

    Advice to Management

    Ditch stack rankings. The empirical literature suggests they don't work (unless you've hired a ton of duds). The rest of the company has done it; you should too.

    Let people work from home on a weekly basis. It's idiotic to have a butt in seat mentality for this type of job.

  3. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    Company has awsome benefits. Low cost of insurance. They also allow you to attend a funeral of a loved one or a friend paid.

    Cons

    Too many politics. No grace period for logging into the phone. Not willing to listen to Frontline employees. Not willing to fix banking practices.

    Advice to Management

    Understand that you have too muvmch talent at a lower level.


  4. "Former Customer Service Specialist"

    StarStarStarStarStar
    Former Employee - Sales Representative in Columbus, OH
    Former Employee - Sales Representative in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Team culture; successful upper management

    Cons

    Lack of development and growth


  5. "Company that has great culture, very collaborative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Statistical Consultant in Columbus, OH
    Current Employee - Senior Statistical Consultant in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Great culture, collaborative and encourage innovation

    Cons

    Base salary is a little bit low, but overall benefits are good!


  6. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbus, OH
    Former Employee - Analyst in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Company strives to be at the forefront of technology.

    Cons

    Good/bad managment can truly impact your experince. This can provide a very different experiance. Except for the callcenter, lacks diversity.

    Advice to Management

    Have a clear department vision that provides short/long goals that do not evolve into brand new department goals continuously.


  7. Helpful (2)

    "customer service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    very flexible attendance policy, slow environment compare to other contact centers, decent pay

    Cons

    supervisors not trustworthy, pretend to be your equal but will turn on you, management doesn't have a clue

    Advice to Management

    take time to speak with employees face to face instead of surveys.

  8. Helpful (6)

    "Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial A in Columbus, OH
    Current Employee - Senior Financial A in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Very agile company. Strong pool of talent to learn from.

    Cons

    Work/life balance varies greatly by department. Finance dept. is not great. To keep up, people are routinely working 50-60+ hour weeks. Lots of dissatisfaction amongst senior analysts in Finance.


  9. Helpful (2)

    "Good place but in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, Digital in Columbus, OH
    Current Employee - Senior Manager, Digital in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Good pay
    Open to change but in transition
    Lots of people stay for many years
    Great connection with employees
    Contributes to a lot of charities
    Growing digitally
    Strong leadership

    Cons

    Some old fashion habits
    Though the organization is up for change, many of the long term employees are not up for it.
    Many people wear their hearts on their sleeves.


  10. "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Programmer/Analyst in Columbus, OH
    Current Employee - Applications Programmer/Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data part-time (Less than a year)

    Pros

    A great place to work! People there are very helpful and nice. They understand I am a student thus never push me too hard, this allows me survive my course work while I learn a lot in ADS.

    Cons

    For me, no obvious cons

    Advice to Management

    I like it and thank you!


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