Alliance Data Reviews in Columbus, OH | Glassdoor

Alliance Data Columbus Reviews

Updated January 13, 2017
95 reviews

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Columbus, OH

3.5
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
66 Ratings

95 Employee Reviews

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Pros
Cons
  • At times the work life balance was more tilted to work (in 14 reviews)

  • Start off at a late shift in the call center (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Care Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Positive Outlook

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    Excellent company to work for they look out for their people as well as for their wonderful customers

    Cons

    The cons for working for this company is they face your job security off of surveys that involve house of cards are used in work for the customer not with the customer felt about the associative

    Advice to Management

    I believe that I need to review the policies on the service that customers take in reference to the associate


  2. Helpful (2)

    "Director card services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Card Services in Columbus, OH
    Current Employee - Director Card Services in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    Interesting growth in the digital transformation area.

    Cons

    Come here to ruin your career; politics and lots of negative tenured associates.

    Advice to Management

    Look in the mirror


  3. "Good Place to Work with Fixable Faults"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Risk Analyst in Columbus, OH
    Current Employee - Credit Risk Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Open Culture: People share ideas, code, and really make an effort to help out their coworkers. It's not a dog-eat dog environment.
    Internal Candidates are prioritized for new job openings compared to other companies.
    Laid back environment for the type of work. Work/Life balance is big, which is good.
    For the most part, management doesn't show heavy favoritism. It's generally a results-oriented environment.

    Cons

    Like any office there's politics.
    At times employees with long-tenure are given the benefit of the doubt on the quality of their work compared to employees who have been with the company <3 years.


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  5. "Best kept secret in the city"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Columbus, OH
    Current Employee - Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 10 years)

    Pros

    Senior management is very transparent about decisions. Company takes associate feedback seriously. Strong autonomy. Company is growing like crazy which opens-up lots of opportunities for those looking for them. Gives back to the communities where offices reside.

    Cons

    Some inconsistencies in salary exist - something that occurs when associates job from position to position. Some overlap of job responsibilities, but that is being addressed openly.

    Advice to Management

    Keep your customer-focus and your associate-focus mentality. Keep your top talent motivated and push those aside who resist the ever-changing environment.


  6. "Senior Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Columbus, OH
    Current Employee - Senior Financial Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Great growing company that offers the benefits of working for a fortune 500 company but still feel like a small company.

    Cons

    PTO is average compared to other companies. Few growth opportunities.


  7. "Great Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Safety Services Officer in Columbus, OH
    Former Employee - Safety Services Officer in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Overall great company to work for.
    Lives by the company values and mission.
    Fair earning potential.
    Good team to be a part of.

    Cons

    High turnover out on the floor, as is the case with any call center environment.

    Advice to Management

    Maintain a high level of employee engagement and accountability.


  8. "so-so"

    Star Star Star Star Star
    Former Employee - Alliance Manager in Columbus, OH
    Former Employee - Alliance Manager in Columbus, OH

    I worked at Alliance Data full-time

    Pros

    Lots of smart people and rapid growth

    Cons

    culture wasn't in alignment with core values. integrity and open communication are important to me.


  9. Helpful (2)

    "Voice Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Voice Administrator in Columbus, OH
    Former Employee - Voice Administrator in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data (More than 10 years)

    Pros

    This is a great company to work for, period

    Cons

    Work life balance needs work.


  10. "Words vs. Actions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Columbus, OH
    Current Employee - Senior Financial Analyst in Columbus, OH
    Recommends
    Positive Outlook

    I have been working at Alliance Data full-time

    Pros

    This is an ever evolving/changing company that thrives on growth and opportunity. The company is currently focused on long range planning so the growth and opportunity continues for years to come.

    Cons

    The only reason I gave it a 4 out of 5, is because the voices of the individual contributors for the company are not always heard, and there is not clear accountability when it comes to internal issues.

    Advice to Management

    Managements' actions do not always match their words. Quite a few managers/senior leaders will preach the "open door" policy, but when push comes to shove, they do not follow through with that policy. Honesty and constructive criticism are not always welcomed, and these things can often be used against you in the political streams within the organization. Work/life balance is also a huge deal within the organization, however, different strokes for different folks. There are quite a few managers/senior leaders who do not believe in this goal, and actually use it against you when you can't drop everything for them when they need something.


  11. "Customer Care Representative"

    Star Star Star Star Star
    Former Employee - Customer Care Representative in Columbus, OH
    Former Employee - Customer Care Representative in Columbus, OH

    I worked at Alliance Data full-time (More than a year)

    Pros

    They encourage you do better than you did the day before on helping customers with having incentatives.

    Cons

    The shift I worked started to interfere with my health.



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