Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated September 11, 2018
488 reviews

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3.5
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Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
294 Ratings

488 Employee Reviews

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Pros
  • "Work Life Balance; Overtime; Always keeping the dept engaged with activities" (in 45 reviews)

  • "Great Benefits including 401k, Decent Pay" (in 30 reviews)

Cons
  • "Work life balance is extremely hard" (in 25 reviews)

  • "Short breaks and that's really it, it is a call center so it's to be expected long training process but it's great if you don't have experience" (in 16 reviews)

More Pros and Cons

  1. "Work life balance available"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    Work life balance, the culture and people that you work with make all the difference

    Cons

    None to share at this time


  2. "Business Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time

    Pros

    In my experience, the management team has been great.

    Cons

    I have no cons to share at this moment.

  3. "Great place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Rio Rancho, NM
    Former Employee - Customer Service Associate in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Wonderful management! Weight watchers program + Fitness reimbursement helped a lot + CEO very involved and passionate about the company

    Cons

    1 hour lunches would be better


  4. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 10 years)

    Pros

    The people you work with are fantastic!

    Cons

    Executive Leadership is only concerned with cost cutting and fake the people side of the business

    Advice to Management

    Remember there are people on the other side of their paychecks


  5. "Family environment"

    StarStarStarStarStar
    Current Employee - Inserter Machine Operator in Reynoldsburg, OH
    Current Employee - Inserter Machine Operator in Reynoldsburg, OH

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Amazing atmosphere, family vibes, great growth, moving forward

    Cons

    Not many at all. Just leadership taking associate feedback and putting it into practice.

    Advice to Management

    Use associate engagement to better the work environment.


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Columbus, OH
    Current Employee - Analyst in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Nice campus, pay, and benefits.

    Cons

    Leadership in Accounting/Finance is completely out of touch with their people. There are some incompetent analysts who are protected by leadership for some reason. This is to the detriment of the good analysts. Numerous complaints are made, but if you speak up, you are “counseled out.” Not an honest atmosphere. Most woman promoted have no people skills, and no one wants to work for them.

    Advice to Management

    Turnover leadership to add some “people” people.


  7. "Law Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Law Clerk in Columbus, OH
    Current Employee - Law Clerk in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Amazing people and growing company. Excellent experience.

    Cons

    Rapid change, must be adaptable.

  8. Helpful (1)

    "Need to find a way out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    Bonuses, when they don't make up ways to take them from you.

    Cons

    Pretty much the whole job.


  9. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    Amazing bonus potential, flexible scheduling, great management, fun and positive culture where leadership genuinely cares and wants you to do well. Beautiful new building with some amazing views, site is growing so there's a lot of potential for career advancement.

    Cons

    No negatives, excited to see our site continue to grow!

    Advice to Management

    Keep doing what you're doing!


  10. Helpful (2)

    "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rio Rancho, NM
    Former Employee - Anonymous Employee in Rio Rancho, NM
    No opinion of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Co workers were great. You can do things at your station while taking calls. (crafts, knitting etc) Great healthy food choices.

    Cons

    Schedule not good for single parent. The abuse from callers. The bonus plan changed from when I was training to on the floor which was very disappointing.


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