Alliance Data Reviews

Updated May 10, 2021

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3.4
64%
Recommend to a Friend
88%
Approve of CEO
Alliance Data President and CEO Ralph Andretta
Ralph Andretta
40 Ratings
Pros
  • "Benefits pay bonuses work life balance and schedule flexibility(in 61 reviews)

  • "Scheduling system, great atmosphere, great benefits, great extras(in 39 reviews)

  • Cons
  • "Work life Balance, Management could care less about you(in 28 reviews)

  • "Poor decisions by upper management(in 13 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Alliance Data and is not affected by filters.

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    1. 5.0
      Current Employee

      headline

      Apr 21, 2021 - Software Engineer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great company to work with

      Cons

      no downside working for ADS

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      Alliance Data Response

      Mgr, Corp Affairs

      We are lucky to have you! Thanks for being a valued associate and for taking the time to provide feedback.

    2. 5.0
      Current Employee, more than 3 years

      Transitioning from Good to Great

      Feb 23, 2021 - Fraud Analyst in Coeur d'Alene, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      While the founding CEO was asleep at the wheel, the new CEO Ralph has been very responsive, is working hard to bring hopelessly outdated policies and procedures up to date. He transitioned the entire company to work at home in days of COVID-19 announcements, and plans to keep 75% of the staff work at home. While I am a Covid-19 denier, I respect his need to serve all people, and he did a fabulous job this past 12 months.

      Cons

      Systems, Policies and Procedures are still wildly out dated. Taking calls transferred from the Philippines call center is like nails on a chalkboard (sure, I'll so your job for you because you can't actually understand your customer, why not). It's mostly standard call center annoyances really, nothing too specific to Alliance Data. On balance, they've been good.

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      Alliance Data Response

      Mgr, Corp Affairs

      Thank you for taking the time to provide your feedback!

    3. 4.0
      Current Employee, more than 1 year

      Great company horrible customers

      Apr 30, 2021 - Customer Advocate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A very positive work environment, pay is great, benefits are great.

      Cons

      You will get cussed at every day. Screamed at, and bullied by customers.

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    4. 3.0
      Former Employee, more than 5 years

      Turn around

      May 10, 2021 - Operations in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New Management to grow the company

      Cons

      Legacy management was very short term focused and lacked a balanced P&L strategy

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    5. 4.0
      Former Employee, more than 3 years

      Work from home

      Apr 20, 2021 - Senior Account Supervisor in Westminster, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Alliance Data pays the same wage whether you work from home or in the office.

      Cons

      Cliquish management can be frustrating to deal with.

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      Alliance Data Response

      Mgr, Corp Affairs

      Thank you for taking the time to leave a review. We appreciate your feedback, and will pass it along to the appropriate team.

    6. 4.0
      Former Employee, more than 1 year

      Good benefits, decent pay, not empowering

      Mar 22, 2021 - Payment Solutions Advocate in Milford, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Decent pay Flexible schedule Option to work from home

      Cons

      Lots of rules Not a lot of room for growth Treat you like a child (micromanaging)

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      Alliance Data Response

      Mgr, Corp Affairs

      Thank you for taking the time to provide a review. We’re taking this feedback seriously, and are constantly striving to improve growth opportunities for our associates.

    7. 2.0
      Former Employee

      Meh

      May 8, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and ok benefits

      Cons

      Poor management. Didn’t take employees seriously

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    8. 5.0
      Former Employee, more than 3 years

      Great place to work

      Apr 12, 2021 - Senior Consultant in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Current technology for analytics work

      Cons

      Job titles are too yesterday for an innovative company

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      Alliance Data Response

      Mgr, Corp Affairs

      Thank you for taking the time to provide a review!

    9. 4.0
      Current Employee

      hbfibf

      Apr 15, 2021 - Collections Specialist in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      they pay really well and flexible schedule

      Cons

      very competitive job and will lose it

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      Alliance Data Response

      Mgr, Corp Affairs

      Thank you for taking the time to provide a review!

    10. 4.0
      Current Employee, more than 3 years

      Good Culture. Still finding their way

      Mar 24, 2021 - Senior Manager in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture - people respect each other and input is taken from all participants. PTO is available and encouraged to be used.

      Cons

      A bit lost on how to transition from old business model to what they want to be post pandemic and post new-CEO

      1 person found this review helpful

      Alliance Data Response

      Mgr, Corp Affairs

      When our associates are happy, we’re happy! Thank you for taking the time to provide your feedback. We’re glad to hear you are enjoying our company culture.

    Viewing 1 - 10 of 696 Reviews

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