Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated July 14, 2018
470 reviews

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3.4
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Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
284 Ratings

470 Employee Reviews

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Pros
  • "Work Life Balance; Overtime; Always keeping the dept engaged with activities" (in 45 reviews)

  • "Great Benefits including 401k, Decent Pay" (in 30 reviews)

Cons
  • "Work life balance is extremely hard" (in 23 reviews)

  • "Short breaks and that's really it, it is a call center so it's to be expected long training process but it's great if you don't have experience" (in 16 reviews)

More Pros and Cons

  1. "Job overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solutions in Draper, UT
    Current Employee - Payment Solutions in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Wonderful people, culture, come to work and you can make serious money. I was a bit skeptical when I first heard about this company but the hiring process was very detailed and smooth. recruiter made themselves available through email and would always respond to any questions or concerns I had. I am thrilled to work for this company and see where this job takes me. I think if you show up to work, teachable, adapt, this job is for you! I honestly never heard of a company that offers so many benefits. please look in to this job if you do collections.

    Cons

    I do not have any cons

    Advice to Management

    None


  2. Helpful (1)

    "Awesome company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Draper, UT
    Current Employee - Associate in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Great benefits, great atmosphere.

    Cons

    Brand new call center.

    Advice to Management

    Our center will get there. Let's be patient and work the kinks out.

  3. "Payment solutions specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solutions Specialist in Draper, UT
    Current Employee - Payment Solutions Specialist in Draper, UT
    Recommends
    Neutral Outlook

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    This company has so many perks I don't know where yo start. I have been working here for just over a month & have nothing to say bad about them. You create your own schedule, benefits are amazing, the people are great. This sight is new & absolutely beautiful along with the view. Wow!! Best company I've ever worked for this far. I can't name all of the great things they do. Not enough room on here to put all of them.

    Cons

    I don't have any complaints

    Advice to Management

    No complaints here either. All very friendly & fun huh just as incredible


  4. "Operations Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead in Draper, UT
    Current Employee - Operations Lead in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data (More than a year)

    Pros

    Can’t do enough for its employees, both for advancement and benefits.

    Cons

    Keep doing what your doing!

    Advice to Management

    Nothing.


  5. "Great Place to Work !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CA5 Collections in Salt Lake City, UT
    Current Employee - CA5 Collections in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Competitive Basic Wages, High Attainable Bonus Structure, Great Culture, High Schedule Versatility.

    Cons

    SLC Location is a bit far away from restaurants for lunch options.

    Advice to Management

    Keep up the great work!


  6. "Amazing Company. I just completed training, and am so excited to officially begin work for this great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solutions Associate in Sandy, UT
    Current Employee - Payment Solutions Associate in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Create your own schedule, extensive benefits, supportive management, great facility, incentives, etc.

    Cons

    I don’t have any complaints

    Advice to Management

    Keep being great!


  7. "Attendance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time

    Pros

    Amazing boss. Good work life balance.

    Cons

    Little impact on daily decisions

  8. "Customer Care Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Advocate in Westminster, CO
    Current Employee - Customer Care Advocate in Westminster, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Management is supportive
    Can pick your hours with good performance
    Opportunity for growth

    Cons

    Attendance Policy is strict
    Any emergency will still affect your metrics
    Clicky-management
    Performance rated by customers


  9. "Customer Service Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Lenexa, KS
    Former Employee - Customer Service Advocate in Lenexa, KS
    Positive Outlook
    No opinion of CEO

    I worked at Alliance Data full-time (More than 8 years)

    Pros

    Work at home program, Fair pay, nice co workers.

    Cons

    If you work from home your supervisor is in another state so no real connection is established. The customers are able to rate the call at the end ofbthe call. If you score bad at the end of the month you are written up and if it continues it will become a termination no matter how well you tried to help the customer. It will also affect getting a incentive bonus.

    Advice to Management

    Provide employee's with opportunity to grow in the company such as Call Quality department. After being a employee for years the only opportunities provided were being a help to sup or becoming a sup. Everyone doesn't want a supervisory job there should be other ways to grow in the company.


  10. "Mostly a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Manager in Columbus, OH
    Former Employee - Field Sales Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    Culture is great
    Work life balance was good

    Cons

    Management can be inconsistent
    Below average industry pay


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