Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated January 13, 2019
514 reviews

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3.6
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
315 Ratings

Employee Reviews

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Pros
  • "Work Life Balance; Overtime; Always keeping the dept engaged with activities" (in 47 reviews)

  • "great benefits and schedule flexibility" (in 35 reviews)

Cons
  • "Work life balance is extremely hard" (in 25 reviews)

  • "Short breaks and that's really it, it is a call center so it's to be expected long training process but it's great if you don't have experience" (in 17 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT GRC Specialist in Plano, TX
    Current Employee - IT GRC Specialist in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    ADS is a great place to work, excellent work/life balance.

    Cons

    I have no complaints, no cons.


  2. "Overall good culture, benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, treated with respect, never a dull moment.

    Cons

    Results driven to an extreme that can cause worker fatigue.

  3. "Great company with amazing peopel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Plano, TX
    Current Employee - Senior Financial Analyst in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Great culture, straight meritocracy where hard work gets rewarded, competitive pay/benefits

    Cons

    Standard politics you'll see anywhere so not really an issue


  4. "Awesome place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Training consisted of three weeks and they were very thorough. Training taught me the skills to learn the new job and skills. They pretty much took care of their associates.

    Cons

    None. I liked everything about Alliance Data.


  5. "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    Great people and benefits here.

    Cons

    Not much room to grow at this site.


  6. Helpful (1)

    "Great managers, supportive teaam but becoming a victim of hyper growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Disapproves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    Amazing managers during my tenure, good teammates and was very fortunate they treated the team well and cared for our work/life balance.

    Cons

    High turnover in depts (50%), long hours, lack of vision about how to implement an ongoing concern of lack of diversity. Senior leadership ignores all suggestions for improvement. Very difficult to advance if you don't play the game.


  7. "Pays good but will drain you mentally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alliance Data full-time

    Pros

    Good pay
    Great benefits
    Good cafe
    Good coworkers
    Good Supervisor

    Cons

    Irate customers
    Call center
    Senior management
    Micromanage
    Stressful

  8. Helpful (1)

    "Awful Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Westminster, CO
    Former Employee - Customer Service Representative in Westminster, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Extensive training, pay and expensive benefits.

    Cons

    This a horrible place to work. They have constant turnover, hence not a good place to work.
    It's stressful with their micromanagement, metrics and how you speak to customers. Even when you don't know the answer to a customers question, you can't put them on hold (or it mess up your metrics), management is slow with guidance in your nesting period and heaven for bid you miss time for any reason.
    If you don't meet their unattainable metrics, it's three strikes your out.
    Do not work for this awful employer. The money and benefits aren't worth the stress!

    Advice to Management

    Get a life!


  9. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alliance Data full-time

    Pros

    Great healthcare and benefits for employees.

    Cons

    At times, leadership does not have a clear path forward.


  10. "Bilingual Payment Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westminster, CO
    Former Employee - Anonymous Employee in Westminster, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    Great pay and benefits, onsite cafeteria

    Cons

    Management can be better, no room to worry about your personal life. They make the job come before anything else even your health family etc.