Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated April 23, 2017
357 reviews

Filter

Filter

Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
209 Ratings

357 Employee Reviews

Sort: Popular Rating Date

Pros
  • Probably can't get better work life balance anywhere else - everyone leaves by 5:15 (in 37 reviews)

  • Company is growing so there's definitely lots of opportunity for learning and working on exciting projects (in 17 reviews)

Cons
  • At times the work life balance was more tilted to work (in 15 reviews)

  • Start off at a late shift in the call center (in 13 reviews)

More Pros and Cons

  1. "Good place but in transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, Digital in Columbus, OH
    Current Employee - Senior Manager, Digital in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Good pay
    Open to change but in transition
    Lots of people stay for many years
    Great connection with employees
    Contributes to a lot of charities
    Growing digitally
    Strong leadership

    Cons

    Some old fashion habits
    Though the organization is up for change, many of the long term employees are not up for it.
    Many people wear their hearts on their sleeves.


  2. "Nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Programmer/Analyst in Columbus, OH
    Current Employee - Applications Programmer/Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data part-time (Less than a year)

    Pros

    A great place to work! People there are very helpful and nice. They understand I am a student thus never push me too hard, this allows me survive my course work while I learn a lot in ADS.

    Cons

    For me, no obvious cons

    Advice to Management

    I like it and thank you!


  3. "Credit card services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Credit Associate in Rio Rancho, NM
    Current Employee - Care Credit Associate in Rio Rancho, NM
    Recommends
    Positive Outlook

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Nice helpful managers. Very clean neat facility. Everyone has a background check.

    Cons

    We are all clock watchers. If the company could do something to streamline the process of clocking in clocking out for breaks for lunch for meetings it would be very helpful. No penalties if you are clocked out in the wrong status. Just corrected and go forward.

    Advice to Management

    Only send emails that are pertinent to the employees you're sending them to you.
    Fix the time clocking in and out issues between the phones and the computers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Westerville, OH
    Current Employee - Customer Care Representative in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    Room for growth, they recognize their employees everyday, plenty of opportunity to grow within the company, earn incentives and reach your goals.

    Cons

    sometimes the help you need is hard to find around you in a timely manner, leaving you feeling like your letting your customer down, defeating your abilities to do your job and take care of the customer.

    Advice to Management

    schedule more support for your employees to be empowered to handle their customers and meet their needs seamlessly.


  6. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Columbus, OH
    Current Employee - Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    Great company. Really fun and smart people who make coming to work easy! Probably can't get better work life balance anywhere else - everyone leaves by 5:15.

    Cons

    Lots of growing pains happening right now

    Advice to Management

    Needs to work on how to retain top talent and young professionals


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coeur d'Alene, ID
    Current Employee - Anonymous Employee in Coeur d'Alene, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Hi wages for entry-level positions great bonus structure, great culture also.

    Cons

    Can't think of any at this time.

    Advice to Management

    Keep looking internally for those amazing candidates.


  8. "Senior Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, NY
    Current Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 10 years)

    Pros

    Lots of opportunities in many areas!

    Cons

    Too many layers of management crate pigeon-holing and reduced opportunities for growth


  9. "New Accounts"

    Star Star Star Star Star
    Current Employee - New Accounts Representative in Lenexa, KS
    Current Employee - New Accounts Representative in Lenexa, KS

    I have been working at Alliance Data part-time (Less than a year)

    Pros

    Great part-time hours, 401K is offered, and great atmosphere

    Cons

    I have none as of yet !!!

    Advice to Management

    I love it !!


  10. "patience is an absolute must"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advocate in Lenexa, KS
    Former Employee - Customer Care Advocate in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    If you're money motivated and patient it definitely pays the bills. lovely bonuses that you have the potential to earn every month

    Cons

    It's an extremely stressful job. Easy, but you are basically being yelled at for other people's stupid mistakes, both customer and company ones. all day. every day. recent company compliance changes are silly and impede your ability to do your job to your best abilities and also can make you ineligible for bonuses, which is what sets this job apart.

    Advice to Management

    they lose way too many good employees over stupid office politics and overly strict managers. if you're in good with your manager they'll bend over backwards to get your numbers up and keep you, but if not you're out the door pretty fast for petty little things


  11. "IT Business Office Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Business Office Specialist in Plano, TX
    Current Employee - IT Business Office Specialist in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Excellent, profitable company, excellent work environment.

    Cons

    I have no cons to include



Showing 357 of 370 reviews
Reset Filters