Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated May 18, 2018
444 reviews

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3.4
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
269 Ratings

444 Employee Reviews

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Pros
  • Work Life Balance; Overtime; Always keeping the dept engaged with activities (in 44 reviews)

  • Great Benefits, Culture and people to work with (in 29 reviews)

Cons
  • Work/Life balance isn't as flexible as advertised (in 22 reviews)

  • Short breaks and that's really it, it is a call center so it's to be expected long training process but it's great if you don't have experience (in 16 reviews)

More Pros and Cons

  1. "Best place to work in central ohio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Agent in Westerville, OH
    Current Employee - Fraud Agent in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    It's an easy, nice, high morale, environment

    Cons

    There aren't any, it's awesome

    Advice to Management

    Keep on doing what you're doing


  2. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Great Benefits including 401k, Decent Pay

    Cons

    Work/Life balance isn't as flexible as advertised

  3. "Payment Solutions Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    The people are great, fun to be had

    Cons

    Change is made for the sake of change not to make the job better.

    Advice to Management

    Test before implementing


  4. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Pay, personal cubicle, Benefits, friendly people, cafeteria, friendly managers

    Cons

    Mostly high call volume. Required to work 3 out of 4 Saturdays and one late shift a week.

    Advice to Management

    Keep up the great work!


  5. Helpful (1)

    "Retention Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Agent in Coeur d'Alene, ID
    Former Employee - Retention Agent in Coeur d'Alene, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    This was the best job I ever had. It was easier for me then others because my supervisor went above and way beyond to be there for us and support our endeavors in a positive way.

    Cons

    Some people who had supervisors experienced very aggressive interactions and pressure from. One of them brought Taco Bell applications and passed them out to his whole team, to 'inspire' them to get better stats.

    Advice to Management

    Avoid overtly negative messages to Associates already on the floor doing collections. It doesn't inspire it promotes fear and that paralyzes some people.


  6. "Good Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Current Employee - Customer Service Representative in Rio Rancho, NM

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    The culture at Alliance is quite fulfilling and uplifting. The work can be hard but it depends on the day. If you embrace the job, it's exciting.

    Cons

    Dealing with angry Account Holders

    Advice to Management

    Seek more information from CSR representatives that experience the issues every day.


  7. "Great opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Detection Advocate in Westerville, OH
    Current Employee - Detection Advocate in Westerville, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    Plenty of room for advancement, competive pay, great benefits, pto.

    Cons

    Big company with lots of changes-sometimes hard to stay up to date with info

  8. "Field Engagement Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Alliance Data full-time

    Pros

    Great company and enjoyable work if you like to travel and meet new people.

    Cons

    Internal cliques can be challenging.


  9. "Senior account specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Specialist in Columbus, OH
    Current Employee - Senior Account Specialist in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    I have the power to do whatever to make the client happy

    Cons

    The work life balance is not the best

    Advice to Management

    To take care of your senior staff a little better


  10. Helpful (2)

    "Alliance Data Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate
    Former Employee - Customer Care Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Pay and bonuses
    Benefits
    Coworkers feel like family
    Free food and snacks

    Cons

    Being yelled at by people who blame you for problems of their own doing.
    Promotions very limited and difficult to obtain despite what they say.
    Not enough time to simply be a human.
    Very strict attendance policy.

    Advice to Management

    Revise the new attendance policy. Consider making exceptions for rare, serious circumstances.
    Don't require a supervisor's approval for you to apply to higher positions in the company.
    Continue with the pay and bonuses, very motivating.
    Allow more time off the phones so we can breathe and maybe even take a drink of water.


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