Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated December 5, 2017
406 reviews

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3.5
StarStarStarStarStar
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Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
241 Ratings

406 Employee Reviews

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Pros
  • Probably can't get better work life balance anywhere else - everyone leaves by 5:15 (in 38 reviews)

  • Company is growing so there's definitely lots of opportunity for learning and working on exciting projects (in 16 reviews)

Cons
  • Work/life balance varies greatly by department (in 19 reviews)

  • It is a call center that is deceptive to employees (in 14 reviews)

More Pros and Cons

  1. "Great place to work in Columbus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    flexible, remote, happy people, nice environment

    Cons

    slow, lots of meetings, repetitive


  2. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    Working from home
    Good enough pay

    Cons

    Seems like they choose who they want to promote. If you're not someone who's in with the higher ups it's much harder to move up.

    Advice to Management

    Promote based on who qualifies

  3. "Collections Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Incoming Collection Agent in San Antonio, TX
    Current Employee - Incoming Collection Agent in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    The people you work with become family
    The location and managers are very nice

    Cons

    Constantly arguing with customers
    Limited time off phones
    Mix of incoming and outbound
    Requires you be customer service and collection agent
    Harsh consequences if late or absent

    Advice to Management

    Work with employees more for their schedule
    Not as harsh consequences for late or missed days


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Collections Specialist in Westerville, OH
    Current Employee - Senior Collections Specialist in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Great Company they are in a state of growth and there is a lot of opportunity for growth. In my position I get to make my own schedule

    Cons

    None i can think of.


  5. "Payment Solutions Advocate that collects on delinquent accounts that are 6 contractual ages behind."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solutions Advocate in Westerville, OH
    Current Employee - Payment Solutions Advocate in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Make your own schedule as long as you hit your monthly requirements based on your performance you won’t have as many requirements. Ability to change your schedule the night before & flex off half s day based on your performance. The bonuses are very good monthly , and opportunity for growth & a yearly raise.

    Cons

    High demand for being there long hours or a lot in order to rank high . A lot of strategy & department changes but in collections that’s needed.

    Advice to Management

    Communication


  6. "Payment Solutions Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Solutions Associate in Westminster, CO
    Former Employee - Payment Solutions Associate in Westminster, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Great people, good pay and benefits. All around it is not a bad place to make a fair check.

    Cons

    Cut throat environment, little job security. If you do not collect enough to meet the peer group, you will get fired. If you are unable to keep up with regulations, you will get fired. They will not work with your schedule a lot.

    Advice to Management

    I would say Alliance is good overall. The few things that are bad though, really take a toll. I was happy to be there for a very long time, but I had a rather unsupportive manager. The reason I quit, was they revoked my pre approved work schedule, and I was unable to comply with the new schedule due to prior engagements.


  7. "Statistical consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alliance Data full-time

    Pros

    Nice location in Columbus, get to talk to people and make impact

    Cons

    Relative small company, work can be tedious

  8. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Passionate employees, fair benefits, and a work environment that encourages career development through independent project management.

    Cons

    None so far :)


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    Great company, heated office and even A/C in the summer. Free coffee

    Cons

    Too much of a good thing

    Advice to Management

    Be kind


  10. "analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    work life balance, great benefit, competitive pay

    Cons

    promotion possibility is low, etc


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