Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated August 13, 2017
378 reviews

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3.5
StarStarStarStarStar
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Approve of CEO
Alliance Data President & CEO Ed Heffernan
Ed Heffernan
224 Ratings

378 Employee Reviews

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Pros
  • Probably can't get better work life balance anywhere else - everyone leaves by 5:15 (in 38 reviews)

  • Company is growing so there's definitely lots of opportunity for learning and working on exciting projects (in 17 reviews)

Cons
  • Work/life balance varies greatly by department (in 16 reviews)

  • Start off at a late shift in the call center (in 13 reviews)

More Pros and Cons

  1. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Support in Whitehall, OH
    Former Employee - Global Support in Whitehall, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data (More than 5 years)

    Pros

    Atmosphere, people, opportunities for advancement, and such positive attitudes

    Cons

    There is nothing negative to say about this company

    Advice to Management

    Keep up the god work


  2. "Former Customer Service Specialist"

    StarStarStarStarStar
    Former Employee - Sales Representative in Columbus, OH
    Former Employee - Sales Representative in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Team culture; successful upper management

    Cons

    Lack of development and growth

  3. "Call Center Trainer / Collector II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Flexibility, bonuses, friendly co-workers, ability to make your own schedule

    Cons

    Non-consistency, bonus reviews were inconsistent, auto-dialer

    Advice to Management

    Be more engaged


  4. "Company that has great culture, very collaborative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Statistical Consultant in Columbus, OH
    Current Employee - Senior Statistical Consultant in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    Great culture, collaborative and encourage innovation

    Cons

    Base salary is a little bit low, but overall benefits are good!


  5. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    Benefits and Pay. Collaboration among teams.

    Cons

    Lot of change with very little training

    Advice to Management

    Don't assume everyone processes change the same.


  6. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbus, OH
    Former Employee - Analyst in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Company strives to be at the forefront of technology.

    Cons

    Good/bad managment can truly impact your experince. This can provide a very different experiance. Except for the callcenter, lacks diversity.

    Advice to Management

    Have a clear department vision that provides short/long goals that do not evolve into brand new department goals continuously.


  7. Helpful (1)

    "associate campaign manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    The pay can be good

    Cons

    There is too much politics

    Advice to Management

    Listen to the people in the weeds

  8. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solution in Milford, OH
    Current Employee - Payment Solution in Milford, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    Great company to work for overall

    Cons

    Changes frequent and recent change caused many tenure employees to quick which is sad.

    Advice to Management

    Listen to employees about strategy changes


  9. Helpful (1)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Pay was adequate and location easy to get to.

    Cons

    Terrible supervisor. Did not support her team members.

    Advice to Management

    Make sure management is on the floor. If someone is not feeling well, do not write them up if they need to leave or make them stay because you are shorthanded.


  10. "Fraud; Account Protection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    Low expectations: You can get away with virtually anything, as long as you are in your seat for your scheduled times. You don't need to invest in professional attire. Much like a high school setting, if you're okay with that.

    *NO DRUG TESTING*
    (Details listed in cons.)

    Cons

    Environment:
    Westerville location gets bed bugs about quarterly, if not more. Employees are not notified of this even if they are directly affected.
    The building is not ventilated properly.
    The type of people you work with are unprofessional. Inappropriate workplace conversations.
    Sexual harassment is a problem, especially walking to and from your car (by employees.)
    Drug use is also a problem; quite often you will find people smoking marijuana in their cars before walking into work, or just smelling it.

    Daily Duties:
    Stat manipulation is relatively easy. If you call out someone for not doing their job, management will defend them.
    Quality work is not recognized, in fact makes no difference.
    Super relaxed, not a lot of structure. You aren't given a lot of guidance, just have to figure things out yourself. Asking questions is frowned upon, appears to be strictly prohibited.

    HR:
    Claims to have an "open door policy," to not be afraid to talk to any manager or HR employee, however you WILL get reprimanded for not going directly to your supervisor. HR will tell your supervisor whatever you tell HR.

    Advice to Management

    Lost cause.


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