Alliance Data Reviews | Glassdoor

Alliance Data Reviews

Updated October 13, 2017
389 reviews

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3.5
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Alliance Data President & CEO Ed Heffernan
Ed Heffernan
229 Ratings

389 Employee Reviews

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Pros
  • Probably can't get better work life balance anywhere else - everyone leaves by 5:15 (in 37 reviews)

  • Company is growing so there's definitely lots of opportunity for learning and working on exciting projects (in 16 reviews)

Cons
  • Work/life balance varies greatly by department (in 18 reviews)

  • Start off at a late shift in the call center (in 13 reviews)

More Pros and Cons

  1. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Current Employee - Customer Service Representative in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (Less than a year)

    Pros

    The people, the culture, the overall vibe of the call center.

    Cons

    A lot of ambiguity in some of the policies and procedures.

    Advice to Management

    None.


  2. Helpful (1)

    "Credit Risk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Columbus, OH
    Former Employee - Credit Risk Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    Open culture. People are generally pretty willing to work with one another.

    Training program for people fresh out of college. This helps create a large talent pipeline.

    Visibility to SLT.
    Generally, very associate oriented.
    For a Financial Institution they treat their workers pretty well.

    Cons

    Biggest Problems in Credit Risk:
    An outdated stack ranking system that highly prioritized engagement and enthusiasm over analytical rigor.

    The rest of the company seems to have realized these rankings don't optimize collaboration.

    Outdated work from home policies for the industry. The butt in seat mentality is the one thing that really undermines their focus on work/life balance.

    With notable exceptions, some managers did not do much to actually find work for their employees to do.

    Proactive planning for projects was not the norm. Too much putting out fires, not enough planning.

    Pay is generally lower than the industry average.

    All of SLT has been at the company their entire professional lives. This leads to a stronger preference for the status quo than some other places.
    There is also a noted preference for people who have been with the company for 10+ years, even if a number of those folks have weaker analytical skills than their newer counterparts.

    You'll probably learn more about credit risk about a major issuer.

    Advice to Management

    Ditch stack rankings. The empirical literature suggests they don't work (unless you've hired a ton of duds). The rest of the company has done it; you should too.

    Let people work from home on a weekly basis. It's idiotic to have a butt in seat mentality for this type of job.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Lenexa, KS
    Former Employee - Collector in Lenexa, KS
    Recommends
    Positive Outlook

    I worked at Alliance Data full-time (More than a year)

    Pros

    Fun environment
    No stress collections
    Good benefits
    Large amount of paid time off

    Cons

    Since I have left the amount your able to get in bonus has decreased


  4. Helpful (1)

    "Payment Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Solutions in Westminster, CO
    Former Employee - Payment Solutions in Westminster, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alliance Data full-time (More than a year)

    Pros

    Great benefits, flexible schedule and awesome co-workers.

    Cons

    This is not a customer service job. This is collections. Constant change. Move desks, change teams, change supervisors , can be noisy and disruptive. This is a very high stress job and can be depressing. Very high turn-over due to the above. Great learning experience and will help you grow tough skin but at what cost. No consistency in supervisors managing teams. Blatant cheating for personal incentive gain which management knows about but brushes it off. If you want to move up, you had better be well liked or favored by other supervisors because it's more of a popularity contest than job skill or experience!

    Advice to Management

    I'd give advice if it would matter.


  5. Helpful (1)

    "Unstable and reactive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    Staff are super dedicated, loyal and hard working. Upper management tries to instill team-collaborate culture with a balanced rewards/recognition. Company offers many individualized product offerings for the industry.

    Cons

    Too many layers of upper management with focus on ego and status. Too many directors and not enough indians. On surface, culture sounds great but really is just smoke and mirrors. They say they want change but does not embrace new insight or change because the people there don't change.

    Advice to Management

    Shake up upper echelon of management. Instill more diversity and women into management. Be proactive with innovation and market changes, instead of reactive; do industry research and get more insight about client needs. Talk to the little guys as they will give you more insight about market products, internal operations and opinions on their managerial performance/style (key to retention and quality). It's a good company but it needs some major changes.


  6. "Good "in between" job not career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Associate in Lenexa, KS
    Former Employee - Collections Associate in Lenexa, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alliance Data full-time (More than 5 years)

    Pros

    Alliance Data has decent health benefits and is better than working retail or food service if you don't have a degree. You are sitting down and can have free coffee.

    Cons

    The turnover here is really high. I was here for 5 years where most people quit within their first. They will micromanage you to death, the rules and performance matrices change frequently and they don't let you know until you are falling behind and then you get canned. They will brag about how many people they hire but don't ever say how many they fire. They promote people to managers who don't know how the computers work, do not coach until it's too late, and spend their time coming up with stupid contests that the same people always win.

    Advice to Management

    If I were not so micromanaged I might have stayed. Also, backing out overtime means that people who work tons of it are higher on the ranker. If you do not work lots of overtime when they back it out, you will be on the bottom half of the ranker. If you are down there too often you eventually get fired. This is what happened to me and I believe that is terribly unethical.


  7. "A Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment S in Coeur d'Alene, ID
    Current Employee - Payment S in Coeur d'Alene, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Alliance Data full-time (More than a year)

    Pros

    Good pay, flexible hours, and decent benefits.

    Cons

    Highly stressful depending on department, dull and repetitive work, mostly uncaring management, and not a lot of room for personal growth.

    Advice to Management

    Invest more in your leadership as they can make a large difference in the work experience for the day to day.

  8. Helpful (2)

    "Bets company on earth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 3 years)

    Pros

    This company truly cares about it's employees and you see it in action every single day. I've read some reviews that are not positive, and I have to believe that the Associate had some type of performance or behavioral issue. They support you, your growth, your development. They listen. They follow up. I've worked with multiple leaders and multiple locations, and the company is rooted in doing the right thing. You get compensated to volunteer and to participate in non work-related activities. They help you quit smoking, lose weight, eat healthy, and a bunch of other stuff - on their dime! It's incredible.

    Cons

    You have to be willing to work for a company that has a caring approach towards what they do.


  9. "Intern Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Columbus, OH
    Former Employee - Intern - Hourly in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alliance Data (Less than a year)

    Pros

    Great work environment, friendly team, flexible work hours, great pay

    Cons

    Too much security into the buildings


  10. "Payment Solutions Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Alliance Data full-time

    Pros

    The benefits that come with employement.

    Cons

    Everything outside of benefits. Literally hated this job.

    Advice to Management

    Be ethical and just.


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