Alliance Data 343 Reviews | Glassdoor

Alliance Data Reviews

Updated February 24, 2017
343 reviews

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343 Employee Reviews

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Pros
Cons
  • At times the work life balance was more tilted to work (in 14 reviews)

  • Start off at a late shift in the call center (in 13 reviews)

More Pros and Cons

  1. "Senior Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Albany, OH
    Former Employee - Anonymous Employee in New Albany, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    There are a lot of smart people there who are willing to teach and share their knowledge

    Cons

    The internal operation pace is slow and doesn't keep up with their clients


  2. "IT out of control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alliance Data full-time

    Pros

    Initially was a great place to sork

    Cons

    IT management has gone thru a process to create scape goats for his mismanagement and ego. There is a yearly layoff cycle that has added to a very political climate. Budgets and timelines are created for projects to get approved then needed resources were withheld. Very bad relationship exists between IT Mgmt and other Corp departments. IT Mgmt does not communicate well to staff and current morale is very low.

    Advice to Management

    Listen to the right people. There is a reason the man behind the curtain is not liked nor has a good track record at companies he has left.


  3. "Manager Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alliance Data full-time

    Pros

    Good company; good benefits. excellent culture. Competitive salary. adequate training. Good understanding of services provided and very much enjoyed the people I worked with.

    Cons

    Facilities are ok, but seemed we worked in a former grocery store. Difficult to work through change and management would hear you, but not often listen.

    Advice to Management

    Listen to your front line personnel. Account managers should spend more time discussing the very particular components of each of their clients.


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  5. Helpful (1)

    "customer service specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overall a great company to grow within

    Cons

    No enough empathy on people with ongoing medical issues

    Advice to Management

    More passion to people like myself who worked there 5 years but had ongoing medical issues


  6. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time

    Pros

    Great training and leadership.. Benefits are amazing and a very family orientated and accomadating..

    Cons

    It is on the outskirts of Rio Rancho and if you don't live in town it's a long commute..

    Advice to Management

    None what so over.. The management makes it a great place up work and fun environment.


  7. Helpful (1)

    "Director card services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Card Services in Columbus, OH
    Current Employee - Director Card Services in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    Interesting growth in the digital transformation area.

    Cons

    Come here to ruin your career; politics and lots of negative tenured associates.

    Advice to Management

    Look in the mirror


  8. "customer retention"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Milford, OH
    Former Employee - Collector in Milford, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alliance Data full-time (More than 3 years)

    Pros

    I absolutely loved the people I worked with (less mid management) and the bonus' were nice. Also the CEO seems like a good guy along with most in upper management. Schedule is fairly flexible with several options if you need time off.

    Cons

    Most of the supervisors were EXTREMELY cliquey and didn't value the employees, only the numbers. One supervisor was proud at the fact he/she intimidated her/his employees. EXTREMELY LIMITED medical accommodations can be made if you have a serious medical condition (this could be an issue with the supervisors and not the company). Actually left the company due to poor management.

    Advice to Management

    Honestly, most team managers should work on their managing skills or not be in the position at all.


  9. Helpful (2)

    "They hire and lay off and reorg CS Deb hires and then has to re org. executives to have such egos."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Management in Westerville, OH
    Current Employee - Director, Client Management in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alliance Data full-time (More than 8 years)

    Pros

    None
    Terrible leadership
    Egos
    Miss management
    Parking spots for executives
    Several reorga in CS
    How does HR support this?
    Survey past employers to find the truth you get fired if you speak up
    Deb has debs ride on her car
    They fly net jets frequently
    President had her own guard

    Cons

    Go to Huntington
    Melissa is so fake it is pathetic wears a Kate spade dress when she is reorg people.
    Deb Decker is terrible. Both uneducated and vain.
    Special parking spot for vain M2 car

    Advice to Management

    Look at the facts.
    People at retail can't speak up


  10. Helpful (2)

    "Full time with tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Manager
    Current Employee - Client Sales Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alliance Data full-time (More than 5 years)

    Pros

    The people that work here are for the most part wonderful. Opportunity to do new things is always available. Much better work life balance than most organizations if it's size.

    Cons

    It all depends on leadership- some are good, some seem dishonest and to value the wrong things making understanding promotions, or why some people still work there a challenge.


  11. "Clique-ey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Olathe, KS
    Former Employee - Supervisor in Olathe, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alliance Data full-time (Less than a year)

    Pros

    Great company vision. Strong Senior leadership.

    Cons

    Very cliquish around the office. That type of behavior was encouraged with local leadership. I even had it written as the only negative on my appraisal.



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