Allscripts Reviews | Glassdoor

Allscripts Reviews

Updated May 27, 2017
134 reviews

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134 Employee Reviews

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Pros
  • good work life balance as it enables remote employees (in 106 reviews)

  • Work From Home option is available for good resources (in 52 reviews)

Cons
More Pros and Cons

  1. Helpful (5)

    "State of constant change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Consultant in Chicago, IL
    Former Employee - Support Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than 3 years)

    Pros

    Not many to talk about.

    Cons

    Software always released with known bugs.
    Process constantly changing.
    People not accountable.
    Management lies blatantly to staff.
    Not easy to advance.
    Pay is not great and titles mean nothing.
    Pushing to off-shore as much as possible.
    Employees are monitored at all times for productivity electronically.

    Advice to Management

    Need to be more customer focused fancy demo site is not going to turn around the company.


  2. Helpful (7)

    "Organization is lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Raleigh, NC
    Former Employee - Project Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Allscripts full-time (More than a year)

    Pros

    Ability to Work from home
    Fast Paced, Always Changing

    Cons

    Management is almost non existent
    No positive Feedback
    Micro Management
    No team work
    No raises (even though promised)
    Bonuses are a lie, unless your upper management
    No opportunity for advancement
    No Support

    Advice to Management

    The same focus you place on cutting corners, and saving $1 should be placed on customer service for employees and customers. Now, I understand why so many customers were no unhappy and feel misled. Also, you should keep good, hard working employees instead of favoring those who befriend you and your colleagues.


  3. Helpful (5)

    "Lacking Innovation & Losing Market Share"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales Executive in Raleigh, NC
    Current Employee - Enterprise Sales Executive in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Allscripts full-time (More than 3 years)

    Pros

    Decent salary, can work from home/remote office, ability to self manage

    Cons

    Not viewed as a solid choice to partner with from healthcare organizations and hospital leaders. Did not innovate during meaningful use and lost customer focus. Sales organization is disorganized with a lack of a single company strategy and leader. Are losing clients, especially hospital clients. Grew quickly through acquisition and never integrated acquired solutions nor were the company cultures integrated.

    Advice to Management

    Need to reduce middle management and streamline internal operations. Should fix internal systems such as Oracle and Salesforce.com to make them work for the employees that must use them. Both are great products but were implemented very poorly at Allscripts.


  4. Helpful (8)

    "Political nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Remote, OR
    Former Employee - Senior Project Manager in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than 3 years)

    Pros

    Pay is generally good, at least for project managers. They do provide a lot of basic tools is you have no experience and want to learn project management.

    Cons

    Since Paul Black took over as CEO Its not what you know, its who's butt you kiss. If you are not into tickling ears and telling people what they want to hear, this is not the place for you. They act like they want peoples opinions and welcome suggestions for how to improve, but don't fall for it. Once you give an opposing viewpoint you are label and "not a team player" or "inflexible and not willing to get on board with the program". Once that happens they start secretly viewing your emails and IMs. and looking over your shoulder on everything to find something to use to get rid of you. Working at Allscripts is like working for the Gestapo - you must watch every word you say, you never know who to trust and must constantly be watching your back. Never seen so many people lie straight to your face.

    Advice to Management

    Hire people you trust and trust people you hire! Consider the possibility that the direction you are headed just might not be the best direction to go.


  5. Helpful (10)

    "This place sucks thats a great title"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Consultant in Raleigh, NC
    Former Employee - Technical Support Consultant in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than 3 years)

    Pros

    NONE!! they could careless about you they will just fire you and replace!

    Cons

    Everything!! The software is crap they keep updating it with more bugs and feed this crap to the clients who if the woke up they would find other products are much better!

    Advice to Management

    CLEAN HOUSE and start over!! The main software should be trashed and rewritten!! Wake up clients there are much better products out there!!


  6. Helpful (7)

    "It was a decent company prior to the 2010 Allscripts/Eclipsys merger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Allscripts full-time (More than 10 years)

    Pros

    During my time at Allscripts, I meet and worked with very talented people,
    several that I still have as friends. I miss them, but not the company.

    Cons

    Having read all of the comments here, it appears that the decline is far worse now, than it was when I was there.

    The Allscripts/Eclipsys merger in 2010.

    Outsourcing
    The only thing that was soon obvious to anyone looking at the merger, was that
    the majority of Eclipsys support was in India. This soon became a source of angst
    with the US based employees, that meetings were held in an attempt to aswage
    the threat that the outsourcing was soon to become.

    Havoc Wrecked On Support
    In addition to the outsourcing, the merger destroyed a well functioning support
    structure, that only needed more analysts. The new support structure wrecked
    havoc with the support teams, and no doubt drove many clients away.

    Cronyism
    Cronyism had always existed in both companies, however it went into overdrive
    after the merger. Talented people left, including supervisors. The replacement
    supervisors were placed into their positions, and not by merit. Previously,
    a supervisor knew your job, and could relate to any issues that you might
    encounter.

    Raises, what raises? A one time bonus, if even that.

    Training, what training? OJT, and into the trenches. There was great help from
    co-workers, however sometimes it was the blind leading the blind.

    One of my final memories of there was working with a client that indicated that they only
    wanted a US based analyst to call. The very first thing that I heard when I told the client
    who I was, and why I was calling was, thank you for being an American.

    Advice to Management

    Find a buyer. At one time Allscripts was there with its major competitors.
    Many bad management decisions have driven clients away.

    Is it easier to keep an existing client, or search for a new one?

    Now they are an also ran, with its major competitors having far better products.


  7. Helpful (7)

    "Terrible Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than a year)

    Pros

    Some of the people were great

    Cons

    Leadership across the board was bad, and only got worse with the new CEO

    Advice to Management

    Treat people like humans - the small circle of senior leadership only focuses on their potential gains, to the detriment of the employee population. You can see by the limited stock movement since the new CEO and his team took over, that little has improved.


  8. Helpful (10)

    "Upper Management is Clueless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Consultant in Burlington, VT
    Current Employee - Support Consultant in Burlington, VT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Allscripts full-time (More than 3 years)

    Pros

    Interesting work, good co-workers, decent benefits

    Cons

    Unreasonable metrics, clueless management, terrible work/life balance, bullying. Managers at VP level and above are so focused on metrics for products they do not understand it is nearly impossible to b excited to go to work. When you know you are working hard, doing your best and working overtime for free but you still have no possible way of meeting your metrics it is depressing and exhausting. I have personally witnessed a VP bullying a manager over metrics going so far as to insinuate the the manager was mentally unstable and unfit for the position. HR does nothing to help employees in cases of management bullying since the HR reps are assigned to the same groups as the VP they are under which makes the impetus to defend the VP and ignore the poor, and often immoral behavior. Absolutely disgusted with the management interactions I've had.

    Advice to Management

    Stop pushing good employees to the point where they leave the company to escape the incompetent management practices in support.


  9. Helpful (8)

    "Don't miss it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allscripts full-time (More than 5 years)

    Pros

    Got paid regularly and the checks cleared.

    Cons

    Constant software development ideology shifts.
    Rampant good 'ole boy politics
    Lack of direction from upper management


  10. Helpful (10)

    "Keep employees in the dark like mushrooms..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Raleigh, NC
    Current Employee - Technical Support Analyst in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Allscripts full-time (More than 8 years)

    Pros

    Nothing. Nothing. Nothing. Less than nothing. (had to use 5 words)

    Cons

    Entire structure of HelpDesk changed, huge meeting regarding changes, yet no org charts, no info available for the employees, it's been 48 hours. The change takes effect in 48 hours. Horrible, bad, dreadful, terrible company. RUN, do not walk.

    Advice to Management

    When you make big changes, perhaps you should involve some people who actually WORK on the HelpDesk.


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