Allstate Reviews in Charlotte, NC | Glassdoor

Allstate Charlotte Reviews

Updated August 3, 2017
122 reviews

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Charlotte, NC Area

3.3
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Allstate Chairman and Chief Executive Officer Thomas J. Wilson II
Thomas J. Wilson II
56 Ratings

122 Employee Reviews

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Pros
  • The paid time off allows for work life balance if you use it appropriately (in 371 reviews)

  • Opportunity to work from home in certain positions (in 72 reviews)

Cons
More Pros and Cons

  1. "Drivewise Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allstate full-time (More than 5 years)

    Pros

    Healthcare benefits, dental and vision begin on first day of employment. Compensation. Advancement opportunities. Comfortable working environment. 401K and pension benefits.

    Cons

    Call center metrics constantly being evaluated. Every call is monitored and evaluated . PTO unavailability makes taking personal time off extremely difficult.

    Advice to Management

    Daily metric feedback provided in huddle sessions extremely unnecessary. Feels like carrot and stick management from 1950's. Floor leadership very much in need of management skills opposed to promotions based on past adherence to metrics and/or promotions based on being in favor with upper leadership. Career opening interviews are often demeaning and lacking of serious management approach. Barometer surveys not applicable to existing working conditions and seldom responsible for visible change management. RCPS sessions are in need of immediate reevaluating if ever to reap positive results.


  2. Helpful (1)

    "Claims Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Charlotte, NC
    Current Employee - Claims Specialist in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allstate full-time (Less than a year)

    Pros

    I enjoy working here because there is no micro managing at all. They treat you like an adult & expect you to act as such. Everyone here is nice & the environment is laid back. I come in & do my job as expected. I enjoy coming to work every day.

    Cons

    No room for growth due to the tenure of employees. You just have to wait until someone either quits, gets terminated (highly unlikely) and/or basically retire.

    Advice to Management

    I have no advice especially nothing negative.

  3. Helpful (2)

    "Licensed Sales Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Allstate full-time (More than 5 years)

    Pros

    Pay is only good if you work for corporate office and get a shift differential.

    Cons

    If you work for corporate office you're going to be micromanaged to the T!!!! Everything is monitored. If you work for a local agency or agents office the pay could possibly suck you risk working for commission only some do a thousand a month basically it's at your bosses discretion on how much you get paid some agency owners are shady so in that aspect it may be better to work for corporate but the best thing about working for an agent's office is the straight 9 to 5 shift with no weekends


  4. "Bilingual Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Allstate full-time (More than a year)

    Pros

    The customer service center in Charlotte has a great work environment. The teams are small and each have their own manager who is usually there to help you. I have no complaints for the management team, they're great.

    Cons

    The job is great and easy, after you learn your way around the systems you will have an answer at the top of your head by the time the customer finishes speaking. Some inquiries do require some investigation but it's not incredibly difficult. The customers are what's hard. I extremely dislike customers. You will be answering around sixty to ninety calls a day. Some customer are nice but most are calling because they are not happy with their insurance for one reason or another and they all take it out on you. My next job will definitely not be customer service.

    Advice to Management

    You guys are great!


  5. Helpful (1)

    "Terrible Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Charlotte, NC
    Current Employee - Csr1 in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Allstate full-time (More than a year)

    Pros

    it's a job until you find somewhere else

    Cons

    Allstate have you compete against each other to win incentives but when you do win YOU NEVER GET THE INCENTIVES THAT YOU WON. There are 12 months in a year... Allstate begs EMPLOYEES for donations ALL 12 MONTHS

    Advice to Management

    KEEP YOUR PROMISES FOR INCENTIVES AND GIVE THE EMPLOYEES THAT WON THE INCENTIVES THAT WAS PROMISED.. ALSO STOP BEGGING EMPLOYEES TO DONATE EVERY SINGLE MONTH


  6. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Allstate full-time (Less than a year)

    Pros

    Great employee contests on employee intranet page
    Phenomenal trainer (Jeff)

    Cons

    Managers play favorites
    Inconsistency in job requirements
    Family/Work-Life balance does not exist
    Very juvenile for the most part (managers)

    Advice to Management

    Care about your employees
    Visit your local call centers and revamp management and SOPs


  7. "Customer Relations Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed P&C Customer Service Representative in Charlotte, NC
    Former Employee - Licensed P&C Customer Service Representative in Charlotte, NC
    No opinion of CEO

    I worked at Allstate full-time (More than 3 years)

    Pros

    I worked in the call center environment for 3 years. The wage and benefits were good.

    Cons

    you could never have a Saturday off or you would be penalized.no work life balance.

    Advice to Management

    they could do a better job with the work schedules.

  8. "Information Technology Consultant"

    StarStarStarStarStar
    Current Employee - Information Technology Consultant in Charlotte, NC
    Current Employee - Information Technology Consultant in Charlotte, NC
    Recommends

    I have been working at Allstate (More than a year)

    Pros

    Allstate has very streamlined processes and is a methodical client.
    All the employees are highly skilled and excellent in the job they do.

    Cons

    There are no cons in particular.


  9. "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Charlotte, NC
    Former Employee - Claims Adjuster in Charlotte, NC
    Recommends
    Positive Outlook

    I worked at Allstate (Less than a year)

    Pros

    Great benefits Fun environment great culture

    Cons

    I did not experience any cons


  10. "Many Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allstate full-time

    Pros

    Salary and benefits are super at the Charlotte call center. There are many opportunities available for advancement.

    Cons

    Many call center jobs involve working night.s and weekends. Most jobs involve customer service work on the phones

    Advice to Management

    Need to work on getting employees more time off on weekends.


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