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Allstate Claims Specialist Reviews

Updated Feb 11, 2020

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3.2
58%
Recommend to a Friend
78%
Approve of CEO
Allstate Chairman and Chief Executive Officer  Thomas J. Wilson II
Thomas J. Wilson II
45 Ratings
  1. "Good place to start a career!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Allstate full-time for more than a year

    Pros

    Great company, culture, and benefits.

    Cons

    Not enough pay but everything else is good.

    Allstate2019-03-15
  2. "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Allstate full-time

    Pros

    Flexible work/life balance , fairly easy job

    Cons

    Some management refuse to assist & if you dispute what they tell you you’re being unprofessional. Not enough time off. If there is no pto available you’re stuck

    Allstate2019-03-26
  3. "Good pay and benefits many extra benefits that help balance life/work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Service Specialist in Yuma, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Allstate full-time for more than a year

    Pros

    Training is fun and engaging they really show they care and family oriented.

    Cons

    they send your monthly call reviews with only things u could of improved on wish they could have send good comments/ feeback too.

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    Allstate2019-03-03
  4. Helpful (4)

    "Bullied and harassed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Hudson, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Allstate full-time for more than 5 years

    Pros

    Great PTO, benefits are mediocre

    Cons

    No advancement unless you suck up. Senior leaders never come out their office, low morale we couldn't even decorate for the holidays. Team leader threaten your job on a daily basis and the pay isn't equal to most insurance companies for all the work they want you to do and the list goes on.

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    Allstate2019-02-01
  5. "It was okay"

    StarStarStarStarStar
    Former Employee - Claims Service Specialist 

    I worked at Allstate full-time

    Pros

    Good pay, Very good benefits

    Cons

    Stressful, Difficult to contact parties to claims

    Allstate2019-02-04
  6. Helpful (2)

    "Excellent Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Service Specialist in Diamond Bar, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Allstate full-time for less than a year

    Pros

    Please be advised that the Diamond Bar location is closing so take this review with a grain of salt. I tried to focus on the role itself since that will remain valid. Great learning environment with five weeks of training to ease you into a your role. Starts with learning the industry, then you begin to take calls with a mentor guiding you along. When you hit the floor there are walking mentors still available to assist. Finally when you join your team they place you next to an experienced team member. Team leaders, mentors, and coworkers were always eager to help. Metrics are displayed for everyone to see which helped with transparency and to see where you stood compared to peers. Great benefits and pay if you were going to school or had no higher education. You did get to pick your time shift since they have shifts starting as early as 6am and as late as 11am. Dress code was casual which was a plus. Also, every Saturday was optional OT up to 12 hours which was great if you wanted to earn some extra income.

    Cons

    This position is not for everyone since at its core it is a call center job and comes with those expectations. Everything is timed from the minute you clock in until the minute you leave. Calls are recorded and reviewed at random. Some of the metrics felt unattainable. You did have to decide between making the number or offering excellent customer service. Even though they tell you to disregard the number they will comment on it later. During major storms calls came in back to back with little time to reset. Since this is also customer service you do have to deal with angry, desperate and sad people and often had to deliver bad news. I would say like 90% of calls were uneventful, but those 10% put you through the ringer. I left primarily due to the monotony of the job. Even though every call was different, everyday was the same. You did get a sense of a knowledge ceiling. Seasoned mentors only had a year or two under their belts and it was all it took to know the role inside and out. There is room for growth but only if you are mobile since they are focusing on relocating to cheaper areas. Also there is a major push to digitize as much as possible, but that true for all the big insurance companies.

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    Allstate2018-09-02
  7. Helpful (2)

    "Terrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Allstate full-time for less than a year

    Pros

    Location is good if you live in a mid city or dallas

    Cons

    STRICT ATTENDANCE POLICY ! LAZY MANAGEMENT

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    Allstate2018-07-25
  8. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Service Specialist 
    Recommends
    Positive Outlook

    I have been working at Allstate full-time for more than a year

    Pros

    Lots of opportunities to advance, especially for those willing to move. Flexibility in your schedule. A lot of time off provided.

    Cons

    Job can be emotional tough talking to customers about their claims. Consistent change in management can make it hard to develop relationship with manager.

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    Allstate2018-06-05
  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Allstate full-time for less than a year

    Pros

    Benefits Flexible work schedule

    Cons

    There are no many advancement opportunities at this location and to move into another position you have to reapply as a new hire.

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    Allstate2018-02-13
  10. "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Allstate full-time for more than 5 years

    Pros

    Takin g calls from customers thang are in need of assistance with filing a call.

    Cons

    Only down side is the biweekly psy

    Continue reading
    Allstate2017-12-20

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