Allstate Reviews | Glassdoor

Allstate Reviews

Updated February 26, 2017
2,892 reviews

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Full-time Part-time

3.4
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Allstate Chairman and Chief Executive Officer Thomas J. Wilson II
Thomas J. Wilson II
1,199 Ratings

2,892 Employee Reviews

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Pros
Cons
  • Pay can be low compared to other opportunities but they make up for it in other areas like work life balance and benefit offerings (in 75 reviews)

  • You're an independent contractor so there are no benefits, though Allstate does offer some more affordable packages for their agents to purchase (in 68 reviews)

More Pros and Cons

  1. Helpful (3)

    "Find a new job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor in Horsham, PA
    Former Employee - Claims Processor in Horsham, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stability and 401k match and easy to get hired

    Cons

    Too much work too little pay

    Advice to Management

    Pay more


  2. Helpful (2)

    "Rudderless"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst Consultant in Northbrook, IL
    Current Employee - Systems Analyst Consultant in Northbrook, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Alot of vacation time and if you're a minority, they'll favor you over those with less desirable demographics.

    Cons

    The benefits other than the vacation time are expensive for new employees. The longer you work there, Allstate gives employees with more seniority better and better credits to offset the costs. The cooperation between areas is abysmal. The executives are in their own world. They value tenure and minorites above ideas.

    Within IT, they just implemented a policy where most people are not assigned to teams anymore so essentially they're working project to project and are therefore at risk. With this "consulting model" which Allstate says is new, why not get paid more and work for a real consulting company instead?

    Advice to Management

    The CEO has no original ideas. He copied his "80/20" idea (which is commonly misapplied) from Illinois Tool Works since the ex-CEO from ITW is on the board. He passed this off as his own idea to employees.


  3. Helpful (5)

    "Allstate is a company of the past - down goes the ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Northbrook, IL
    Current Employee - Analyst in Northbrook, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Paid Time Off, my specific team

    Cons

    Senior Management, layoffs, bad raises, and fear

    Advice to Management

    Take a pay cut and redistribute it to employees through base pay adjustments. One other comment you AVP's should be ashamed of yourselves.


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  5. Helpful (3)

    "Great job if you don't care about benefits, incentives, morals, or pay...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Palm Beach, FL
    Current Employee - Customer Service Representative in West Palm Beach, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    You learn so much about insurance and claims

    Cons

    No benefits, incentives and you learn so much about insurance and claims you understand why people hate insurance salesman.

    Advice to Management

    If you want to maintain rentention, Don't raise rates of loyal customers. If you want new prospects, your rate should at least be in the same ballpark. It is understood that Allstate is a household name. But it is not the only household name. Try to reach out to a variety of the public and if you just don'y care about any of this don't blame the agents.


  6. Helpful (4)

    "Frustration, Redundancy, Idiocracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Professional in Charlotte, NC
    Former Employee - Direct Sales Professional in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's better then unemployment- or that's what I used to think, at least. Working at Allstate is all about nodding and smiling and not rocking the boat. If you have a high tolerance for idiocy, then this is the job for you.

    Cons

    Senior management has no clue as to what is going on. Allstate is the epitome of cronyism. Advancement isn't decided by merit, rather by who you know. The technology is outdated and the servers are always going down. They blame it on the State's DMV, when in reality it is actually their server that is done. They have unrealistic expectations and when something uncontrollable goes wrong, the blame squarely falls on your shoulders- rather then recognizing the situation for what it is, and congratulating a DSP for actually using common sense.

    Advice to Management

    Quit, or rather let the shareholders fire you and hire someone else who is at least some what competent.


  7. Helpful (4)

    "Watched the company’s focus change from customer/employee friendly to foe."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Service Center Report Specialist in Saint Petersburg, FL
    Former Employee - Claim Service Center Report Specialist in Saint Petersburg, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Balance of work/personal life and benefits.

    Cons

    Company’s focus has changed from customer friendly to foe, employee friendly to foe. Employees are expected to process multiple lines claims in ever decreasing increments of time, often sacrificing friendly conversations that kept customers renewing policies. Customer complaints are directed to partner sites where ill mannered employees inform customers they will have to wait longer. The core values of the company have changed along with the reorganization of long-term employees and anyone who expressed dissenting opinion became ineligible for another position within the company.

    Advice to Management

    Treat knowledgeable, long-term employees with respect by retaining them and paying them the wages they have earned. Promote employees with dissenting views about the operation. Listen to employees who want to make the company a better place to do business. Hire front-line managers that connect with tenured employees and make them feel valued.


  8. Helpful (2)

    "Avoid this company. Uses the same "bait and switch" practices to hire employees as it does to sell insurance."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Chicago, IL
    Former Employee - Analyst in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stable company, good benefits, strong brand name

    Cons

    Incompetant senior management, discriminatory practices, little opportunity to advance, litte work/life balance, more focus on who you know than what you know to determine promotions, blatant ageism,

    Advice to Management

    None. Senior management consists mainly of long term employees who are not interested in employee opinions. Very strong and established old boys network in place.


  9. Helpful (2)

    "Not What it Appears."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exclusive Agent in Dallas, TX
    Current Employee - Exclusive Agent in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Provides a paycheck. Does a reasonable job of branding name.

    Cons

    Treats Exclusive Agents who are supposed to be independent contractors like employees.

    Advice to Management

    Go back to your basics in P&C and quit embracing high performers who are writing unprofitable business.


  10. "Time To Start Paying Sales Producers For Retention."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Sales Producer in Gaithersburg, MD
    Current Employee - Licensed Sales Producer in Gaithersburg, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    For me, it's a job that puts food on the table for my family during a recession.

    Cons

    Salary is low, commission is difficult to make because once you finally write a policy, underwriting finds some stupid reason it needs to be re-written. I spend my whole day doing conversion quotes to move people from our old company line, who have been loyal, good paying customers with great driving records who are paying higher premiums than anyone else because Allstate refuses to just automatically convert them over. I have 15 year clients calling up screaming about their price, and then when they find out they can have their price cut in half by doing a conversion, and could have long ago...it makes doing any sales at all very difficult. My boss once questioned why we weren't writing any business. There no longer is any confusion. Allstate is screwing their most valuable customers, and their hard working employees at the same time. Too bad we don't get paid for retention...I'd be a millionaire.

    And by the way, when an employee has to leave to go have emergency surgery and is out for a week as a result of that, don't leave a pile of work from throughout the week on his or her desk to finish when he or she returns, especially when they return early against the doctors orders. That's just plain wrong.

    Advice to Management

    Reward your loyal customers. Stop making the sales people waste their time doing retention- or pay us for retention. Because one of these days I'm just going to start letting them go and send them to my friend who is an agent for another company and can at least make some money writing a whole new policy for them, when I won't.


  11. Helpful (3)

    "Heading in the Wrong Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Northbrook, IL
    Current Employee - Project Manager in Northbrook, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working with fellow employees is great.

    Cons

    People are promoted on who they know. And those that should be in management are over looked. And then there are some that finally make it into management and we see that they are unfairly treated because they are not in the "in crowd". Morale is at an all-time low but at times, we are afraid to provide our true feelings on the annual QLMS because then our senior manager will treat us worse.

    Advice to Management

    Start talking to your employees directly and listen with an open mind. We have directors that we see twice a year at meetings. They are definitely not providing you the right feedback as they do not even know what is going on on the floor. Come be with the employees for a day and see the real issues that go on and get a real status of your corporate initiatives.



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