Ally Financial Reviews | Glassdoor

Ally Financial Reviews

Updated March 22, 2019
785 reviews

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3.3
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Jeffrey Brown
188 Ratings

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  1. Helpful (1)

    "Insurance Sales Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ally Financial full-time

    Pros

    Solid starter job in the auto industry. Great company to work for, a lot of opportunity for advancement for a young professional.

    Cons

    Need to grow insurance team more. Being short staffed caused over working of employees.


  2. "Great company with ample benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ally Financial full-time (More than 3 years)

    Pros

    Really sharp people and generous budgeting.

    Cons

    Company is (literallly) 100 years old, a bank, and publicly traded. There can be no better recipe for red tape.

  3. "job at ally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Java Developer in Charlotte, NC
    Current Employee - Java Developer in Charlotte, NC

    I have been working at Ally Financial full-time (Less than a year)

    Pros

    Good working environment at ally financial

    Cons

    low salary at ally financial but working as a contractor


  4. "It is an okay place to work. Get what you need and move on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Charlotte, NC
    Current Employee - Client Service Representative in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ally Financial full-time (More than a year)

    Pros

    The dress code is relaxed. The team aspect of the job is fine.

    Cons

    There is favoritism shown with promotions. Erratic work hours.

    Advice to Management

    Pay attention to employees concerns.


  5. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Account Manager in Jacksonville, FL
    Former Employee - Commercial Account Manager in Jacksonville, FL
    Recommends

    I worked at Ally Financial full-time (More than 10 years)

    Pros

    Great Job, pay was comparable, good atmosphere

    Cons

    Call Center Drama if you buy into foolishness


  6. "Great company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Specialist in Little Rock, AR
    Current Employee - Customer Solutions Specialist in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ally Financial full-time (More than a year)

    Pros

    Pay
    Benefits
    Great working environment
    Many opportunities for growth!

    Cons

    Constant changes
    Some management issues

    Advice to Management

    Improve the productivity of all leaders


  7. "I love working at Ally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Director in Jacksonville, FL
    Current Employee - Compliance Director in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ally Financial full-time (More than a year)

    Pros

    Great work environment, company culture, benefits

    Cons

    Some individuals not held accountable

  8. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tulsa, OK
    Current Employee - Customer Service Representative in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ally Financial full-time (Less than a year)

    Pros

    VERY understanding and nice overall

    Cons

    None that I can think of


  9. "Collections Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shoreview - Loss Mitigation Specialist in Shoreview, MN
    Former Employee - Shoreview - Loss Mitigation Specialist in Shoreview, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ally Financial full-time (More than a year)

    Pros

    If you're lucky enough to be in a department with "Bankruptcy" or "Insurance" or something related to another industry in the title, it's a handy thing to have on your resume while you're looking for something better.

    Cons

    This is a collections center first and foremost, all the departments are specialized towards things like bankruptcy or military status or insurance loss but in the end you are taking and making calls to get past due money from customers.
    The general employee population fits the temperament, current (but hopefully not permanent) socioeconomic status, and education of you would typically find at a call center.
    The committed and the talented (not me) are promised promotions but in reality put into a long slowly moving line to hop into whatever higher up role might open up next from the small list at the Shoreview location, or move to another city (which is never worth whatever is being offered).
    This long line will often mean the next person who's long over due for a promotion may not fit the role he or she is offered which can lead to good employees being terrible at whatever they were stuck with (MANAGERS and Trainers mainly).

    This is not a unique place, and these are not unique problems/traits for a collections call center to have. Shoreview is a low rung operation of a national company that is too far away from it's corporate headquarters. Just know what to expect.

    Advice to Management

    Who would listen?


  10. Helpful (3)

    "Not as progressive as it appears"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage in Charlotte, NC
    Current Employee - Mortgage in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ally Financial full-time (More than a year)

    Pros

    Pay is very competitive than most industry standards, location is very clean and newer from most standard offices, and CEO treats employees very well w/ additional bonuses and company pays for advanced education.

    Cons

    Management:

    I’ve been at Ally two years and had 5 managers since that time. Managers are former BofA buddies who will know nothing about your role, but seek to enforce suggestions that are not tolerated in industry. There is a STRONG urge of micro-management culture and lack of direction from management. Do not let anyone fool you into believing that Ally is progressive and have competent management.

    Work-Life Balance:

    Ally doesn’t allow its employees (salaried) to work from home unless something as serious as a tree has blocked your garage, and even then Ally will ask you to still find a way into the office. Management requires to know your every move from when are you taking lunch to the time you arrive from the restrooms. It’s a very strict and tense culture w/ control from the top weighing down on the individual contributors.

    HR & Career Advancement:

    HR comes off as very approachable, but this is a plot in order to get you to believe they have your back. As an internal employee (and others I know), I’ve interviewed for 10 jobs and all were given to external employees or former friends. I was once told I did not receive a role bc I had “Compliance knowledge” of the business, but didn’t have “Risk knowledge”. When I found out who was hired internally the guy didn’t have any experience in Compliance or Risk ever; He was literally “bar buddies” with the hiring manager. HR has to meet a quota and will send you on interviews to fill that quota. HR once told me that inside employees are usually good for one job, so they hire a lot of outside ppl.

    Other:

    I am warning you right now! Because it looks progressive from the outside 85% of the employees are miserable in their role and desire to leave. There are more progressive companies in the banking/financial industry who are not hiring management that are incompetent and want to make your life a living hell. Do not take a role at this company unless you are planning to go in with the intention of leaving after a year experience doing a particular role. It’s not the place for longevity and to grow your brand.

    Advice to Management

    I advise management to get more training on how to know/understand their role before acting as dictators. Management should also take the necessary steps to become a progressive company that isn’t strict on work from home policies, and really help promoting their internal staff who qualify for roles. I would also, advise that ppl are leaving the company bc other financial institutions have figured out that their employees are the reason why they are successful. Make it an enjoyable & progressive company and with better management and I believe it will become a better environment to work for.