Alorica Reviews in Colorado Springs, CO | Glassdoor

Alorica Colorado Springs Reviews

Updated June 21, 2017
57 reviews

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Colorado Springs, CO Area

2.1
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Alorica CEO Andy Lee
Andy Lee
28 Ratings

57 Employee Reviews

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Pros
  • Full-time hours while in training (in 68 reviews)

  • Guaranteed to get 40 hours per week if you want to (in 53 reviews)

Cons
  • None unless your not into the call center/telemarketing industry (in 111 reviews)

  • upper management does not understand the stress their employees have (in 60 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Colorado Springs, CO
    Former Employee - Customer Care Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    Tons of room for advancement.

    Cons

    Not many shift choices. Low pay.


  2. "Don't. Just Don't."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative - Tech Support in Colorado Springs, CO
    Former Employee - Customer Service Representative - Tech Support in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    It was okay to build up a year+ of service for one company before moving on. Granted experience in how to deal with a drama-filled work environment.

    Cons

    Worst call center I've ever worked aside from outbound cold calls. Very low pay that doesn't go up for the most part. Not a huge chance for advancement. A lot of stress from management. They will screw up your pay, no real benefits, and they can't seem to take out taxes properly leaving you owing massively at the end of the year.

    Advice to Management

    Wouldn't even know where to begin. Needs to pattern itself as a job provider by looking at other call centers in the area and needs to implement more adult behavior. I've heard it hasn't changed at all for the better, only became worse since I left.

  3. "nice people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Negative Outlook

    I have been working at Alorica full-time (Less than a year)

    Pros

    nice friendly and caring people overall

    Cons

    Pay is way too low. been doing this type work 17 yrs and get paid 50 cents more than i did walking off the street to do work that i had no clue anything about. If they paid at least 3 dollars more or their had raises i would be happy I make the same think after 6 months as the people who have been then 5 or more years

    Advice to Management

    If the pay was better you would have a LOT less turnover. and the Bonuses are not an for NO raises.


  4. Helpful (1)

    "Like high-school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Colorado Springs, CO
    Former Employee - Technical Support Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    Great training , high tech , some benefits. Has a functioning charity for those in need

    Cons

    Managment plays alot of favoritism and targets certain employees. The pay and benefits are a joke. Management is lax with their duties and forget to do their roles properly.

    Advice to Management

    Investigate claims of being targeted by certain groups instead of firing the whistleblowers, train the supervisors better than they are.


  5. "Not reccomended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    co-workers are very supportive people

    Cons

    the pay is dreadful , poorly managed

    Advice to Management

    give a living wage.


  6. "Would not recommend employment here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Colorado Springs, CO
    Former Employee - Call Center Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    : I have met some amazing people here who are not friends. friendly and welcoming environment

    Cons

    Pay discrepancies! Management screwed up payroll for HALF of my training class. there are open lawsuits out at the same site for guess what? pay disputes.

    Advice to Management

    be more professional Improve communication between departments. PAY EMPLOYEES ON TIME


  7. "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Alorica (More than a year)

    Pros

    I met some amazing people

    Cons

    point system
    fired (in my opinion) the people that actually wanted the job and kept the people that spent ample time trying to beat the system

    Advice to Management

    HR was amazing
    reevaluate choice for OMs

  8. Helpful (1)

    "Worst company ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend

    I have been working at Alorica full-time (Less than a year)

    Pros

    I have nothing positive to say about this company!

    Cons

    Extremely low pay for the work you do and getting screamed at by customers all day. It is very loud with no real cubicles. I have worked in call centers and this is the worst. The so-called medical benefits are horrible!

    Advice to Management

    Time to get with 2017...you cannot expect to keep good employees without paying them what they deserve.


  9. "customer service representitive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    new experience and working full time.

    Cons

    never worked at call center.


  10. Helpful (1)

    "Advancement Opportunity is a joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Colorado Springs, CO
    Former Employee - Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    The pay is decent and the hours are steady. The company will move you up if you know who to schmooze. The payroll staff there is amazing as well as most of the people.

    Cons

    The pay rate for a supervisor is $12/hr which is well under the industry standard. Management is expected to show up on days off to complete payroll. Leadership development is nonexistent and the Corporate side of things could not care less about anyone other than themselves.

    Advice to Management

    Unless huge changes are made I expect this site will shut down within 2-3 years. Corporate needs to become involved in employee appreciation which does not exist. You pay your management next to nothing and expect them to bend over backwards for you. I'm glad I could leave on my own terms and will never come back. A lack of culture is very apparent and does not seem to be changing anytime soon. Alorica does a lot halfway including training their management and developing leaders. This is why you get 50% effort.


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