Alorica Reviews in Kennesaw, GA | Glassdoor

Alorica Kennesaw Reviews

Updated May 24, 2017
154 reviews

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Kennesaw, GA

1.7
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Alorica CEO Andy Lee
Andy Lee
63 Ratings

154 Employee Reviews

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Pros
  • Full time work with a set schedule (in 66 reviews)

  • Guaranteed to get 40 hours per week if you want to (in 53 reviews)

Cons
  • None unless your not into the call center/telemarketing industry (in 106 reviews)

  • Bad communication in upper management (in 56 reviews)

More Pros and Cons

  1. Helpful (1)

    "good job for college student"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA

    I have been working at Alorica full-time

    Pros

    solid work/ plenty of peers

    Cons

    bad pay bad pay bad pay

    Advice to Management

    N/A


  2. "Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Kennesaw, GA
    Former Employee - Recruiter in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    It was better than being unemployed

    Cons

    No leadership skills, the pay was low, no flexibility, other recruiters are not qualified. THe office environment was the worst and the employees are rude and loud in front of the candidates. Very very negative place to work.

    Advice to Management

    Hire good managers with leadership


  3. "Please let your position be temporary."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Disapproves of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    You will get the job

    Cons

    Pay.
    They do not have employees in mind when making company decisions.
    Middle School
    Anybody can get this job as long as they know how to put words together.

    Advice to Management

    Pay needs to be increased.
    Treat employees better.


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  5. "The Worst Job Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alorica full-time

    Pros

    Nothing is a pro, they have no PROfessionalism

    Cons

    Pay, managementhe, trainers, hrs, everything


  6. Helpful (4)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alorica (More than a year)

    Pros

    I have tried to be fair but I truly dread going to work and I love Customer Service work, and with over 25yrs experience. I'm interviewing with a Great Company 0/24.

    Cons

    $10/hr in a Market where the starting pay is $12/hr-$14/hr. You are given the incentive to bonus per Metric. If you hit all metrics, but missed a day during that bonus period, your bonus is cut in half. BUT! You are taxed on that bonus on your regular paycheck, not at the amount that you receive but the FULL bonus amount you would have received if you had not missed days. You are spoken to disrespectfully by individuals that in age, could be your child. Team managers play favorites, and Promote who they like rather than who is qualified. You never know when you will receive your bonus and they find many many ways to minimize it or take it from you altogether. If I refer a friend to work for this company, I will not have that friendship in the end. And you are encouraged to lie lie lie to your customers. You would literally have to live at this job to make living.

    Advice to Management

    Andy Lee should personally visit all his Sites, unannounced, to really see what's going on!!#


  7. Helpful (1)

    "Do not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Kennesaw, GA
    Former Employee - Supervisor in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica full-time (More than 5 years)

    Pros

    Very structured with policies

    Cons

    Low pay, managers manage by fear, required OT every week, supervisors have to work on salary any missing OT not collected by the team. Performance rated by surveys that are not controllable ; No advancement

    Advice to Management

    Restructure the organization for employee retention and staff appropriately.


  8. Helpful (2)

    "Yikes! Run!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    If you love easy work then this is a good fit

    Cons

    Scheduling
    Work Atmosphere
    Management
    Unprofessional
    Disorganized

    Advice to Management

    Needs structure and organization


  9. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    The money was good for Seasonal work.

    Cons

    Lacked Home and Life balance because of the work schedules

    Advice to Management

    na


  10. Helpful (2)

    "Kill me now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    Vending machines, great breaks and lunches in training, lots of eye candy for men!

    Cons

    GIVE ME MY BONUSES!!!! The pay sucks. The managers have to lie to employees. You're watched like a hawk!

    Advice to Management

    Grow up and tell employees the truth


  11. "Good for the experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Alorica full-time

    Pros

    Got good experience doing customer service at a call center.
    Scheduling system that was in place enabled you to swap days and hours with others if you can find people willing to do so. So you could usually add or remove days and hours you wanted to work.
    Usually lots of overtime available.
    Easy to get hired. Was accepting walk in applications at the time. Went to an open house, interviewed, and was hired on the spot.

    Cons

    Most were okay for the most part but did have unprofessional managers and co-workers. Nothing was done if they became disrespectful to other employees.


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