Alorica Reviews in Kennesaw, GA | Glassdoor

Alorica Kennesaw Reviews

Updated December 7, 2017
184 reviews

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Kennesaw, GA

1.9
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Lance Hale
3 Ratings

184 Employee Reviews

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Pros
  • You have the option to work full-time or part time hours (in 77 reviews)

  • I work from home and choose my own hours (in 29 reviews)

Cons
  • None unless your not into the call center/telemarketing industry (in 127 reviews)

  • Upper management needs to be a little more better (in 73 reviews)

More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alorica full-time

    Pros

    Paid 10 week training where you literally sit down from 6am to 2pm. Funny trainer of you get Chris.

    Cons

    All hell breaks loose after you get out of training. Entitled customers, micro managing and very hard KPI's to meet. Pay sucks. $10 hr

    Advice to Management

    My manager was Darnell and he is the greatest manager there ever was. Very professional, respectful and genuinely wants to better you and never looks down on anyone. He is about the only positive thing about this place


  2. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kennesaw, GA
    Former Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica (More than a year)

    Pros

    Overtime is available a lot

    Cons

    I think if a company can afford to pay unlimtes overtime then pay your employees a fair wage for ther first 40 hours. The job is stressful and management is very unprofessional

    Advice to Management

    Hire new management and new supervisors over the team the whole company needs revamping

  3. "Briefly Employed with Previous Company - Ryla"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Call Center Representative in Kennesaw, GA
    Former Contractor - Call Center Representative in Kennesaw, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica as a contractor (Less than a year)

    Pros

    Quick hire, average entry level pay

    Cons

    Unprofessional middle management and leadership

    Advice to Management

    None


  4. Helpful (1)

    "Dont ever work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    None..the pay sucks. Its so ghetto. Its always a fight. Always drama. Everyone never is on the phone.

    Cons

    Everything. Again the managers sleep with workers. The pay sucks and the hours are so long

    Advice to Management

    Fire everyone and be careful who you hire


  5. "Great Company"

    StarStarStarStarStar
    • Comp & Benefits
    Former Contractor - Customer Service Representative in Kennesaw, GA
    Former Contractor - Customer Service Representative in Kennesaw, GA

    I worked at Alorica as a contractor (More than a year)

    Pros

    The best organized customer service operation have experienced to date!

    Cons

    Salary needs to align more with industry standards for positions.

    Advice to Management

    Poor organization during the new hire/re-hire onboarding hiring process. Most candidates that re-apply had a great experience. Please do not lose great talent because they simply fall through the cracks.


  6. "High Turn over rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The hiring process was extremely easy. Once I was hired my trainer was cool. his name is Christopher he's very comical and doesn't give af about your feelings. the turn over rate at alorica is extremely high so there is always room to improve if that's the type of work environment you strive in. If I would of stayed pass the 90 day probation I can almost promise you I would have gotten promoted.

    Cons

    A Lot of teenagers work there

    Advice to Management

    Christopher the trainer needs a promotion


  7. "QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Analyst in Kennesaw, GA
    Former Employee - QA Analyst in Kennesaw, GA

    I worked at Alorica (Less than a year)

    Pros

    Taught me a lot about QA

    Cons

    No one acts like an adult in there.

  8. "Unappreciative company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Management Scheduler in Kennesaw, GA
    Former Employee - Workforce Management Scheduler in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than 5 years)

    Pros

    The only pros about this company is the overtime and incentives they offer their agents. You meet new people who become friends maybe.

    Cons

    This company doesn't care about the employees. Managers show favoritism, they only write up people they dislike. The company is very unprofessional.


  9. Helpful (1)

    "Do not work hete"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at Alorica (Less than a year)

    Pros

    There is no good reason

    Cons

    They lie, don't pay you your bonus, your schedule is changing every 30 mins.

    Advice to Management

    Do your job!


  10. "nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica (Less than a year)

    Pros

    pay nice, nice people, great everything

    Cons

    not much of any cons


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