Alorica Reviews | Glassdoor

Alorica Reviews

Updated July 21, 2018
2,909 reviews

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2.5
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Alorica Chairman and CEO Andy Lee
Andy Lee
876 Ratings

2,909 Employee Reviews

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Pros
  • "I'm so fortunate to be able to work from home in this capacity" (in 37 reviews)

  • "Full time with benefits which is hard to come by in this area" (in 90 reviews)

Cons
  • "none while i have worked at a call center" (in 149 reviews)

  • "Minimal communication from upper management" (in 77 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (15)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Company takes care of their employees

    Cons

    There are not any Cons

    Advice to Management

    Keep up the great work


  2. "Its a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atmore, AL
    Current Employee - Customer Service Representative in Atmore, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    It teaches you how to talk to people in hostile situations

    Cons

    You sometimes get really upset customers and have to listen to them curse at you from time to time

  3. Helpful (2)

    "Paid Training?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    I like helping people.

    Cons

    Not enough trained floor support.

    Advice to Management

    Don't tell people the training is paid if the only way they receive the difference in pay is to stay a full 90 days. Have longer training periods and space them out so your new workers can get a better understanding of their jobs, and so your trained floor support doesn't get burned out. Reward the workers who come to work and do their jobs and not just the ones who make a certain amount of sales.


  4. "Glass Ceiling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mobile, AL
    Former Employee - Customer Service Representative in Mobile, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than 3 years)

    Pros

    40 hours guaranteed each week.

    Cons

    Micromanaged, and glass ceilings throughout.

    Advice to Management

    Promote based on merit, not favoritism.


  5. "Its a fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Mesa, AZ
    Current Employee - Call Center Agent in Mesa, AZ
    Recommends

    I have been working at Alorica full-time (Less than a year)

    Pros

    They play music and have lots of prizes and raffles and whatnot. If you are able to work in a place where there is a lot of yelling and music and have fun then this could be for you. And me personally, if you are ok with this, I work what they call a four 10s schedule. I work 4 days a week for 10 hour shifts. I like it because it allows me to have 3 days off. So if you want that more power to you, if not they have regular 8 hour shifts.

    Cons

    Its kinda hard to get your questions answered because different people tell you different things and sometimes the person you really need to ask isn't very nice. And apparently agents don't get paid holidays off but management does.. Even though during training they said we do, but then I asked and we don't. Its honestly very inconsiderate because we were told one thing then on holidays they close and tell us we don't get paid for that day and we have to make up the hours a different day...


  6. "Customer Service Rep in the Pending Department. I grew to love the job and the opportunity to help our clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Cutler, FL
    Current Employee - Customer Service Specialist in Cutler, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    You have the opportunity to provide the customers with the best products on the market. We are awesome!!

    Cons

    The fact is you will have a lot to learn in order to be effective at your job.

    Advice to Management

    Please continue to individually sit with and monitor each reps technique as we can all improve.


  7. "Back Office Billing Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Office Billing Agent in Tampa, FL
    Former Employee - Back Office Billing Agent in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    Working inside an air conditioned office. Opportunities for overtime.

    Cons

    Was moved into a literal closet to answer emails.

    Advice to Management

    Keep it real.

  8. "Junior Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Alorica full-time (Less than a year)

    Pros

    Friendly environment to work with

    Cons

    Growth is very slow in this company


  9. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time

    Pros

    If you work hard you will be rewarded

    Cons

    None that I am aware of.


  10. Helpful (1)

    "Closing (for a reason)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Reno, NV
    Current Employee - Technical Support Representative in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    Coworkers, no one cares for schedule adherence

    Cons

    Pay is low, low opportunity for improvement, management doesn’t communicate, company gets audited because they don’t pay out

    Advice to Management

    Communicate!


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