Alorica Reviews | Glassdoor

Alorica Reviews

Updated September 19, 2018
3,035 reviews

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2.5
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Alorica Chairman and CEO Andy Lee
Andy Lee
881 Ratings

3,035 Employee Reviews

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Pros
  • "There are usually both full-time and part-time positions available" (in 98 reviews)

  • "I'm so fortunate to be able to work from home in this capacity" (in 37 reviews)

Cons
  • "none while i have worked at a call center" (in 153 reviews)

  • "Minimal communication from upper management" (in 81 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (22)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Company takes care of their employees

    Cons

    There are not any Cons

    Advice to Management

    Keep up the great work


  2. "Back Office Billing Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Back Office Billing Agent in Tampa, FL
    Former Employee - Back Office Billing Agent in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    Working inside an air conditioned office. Opportunities for overtime.

    Cons

    Was moved into a literal closet to answer emails.

    Advice to Management

    Keep it real.

  3. "Great coworkers and low management - upper management is horrid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Owensboro, KY
    Former Employee - Customer Service Representative in Owensboro, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    - Good pay for those looking for work.

    - Upwards to $800 in bonus monthly.

    - Unlimited overtime if you have decent stats.

    - Excellent communication from top down and vise versa

    Cons

    - You can be fired for any reason regardless of how good stats are or attendance.

    - Upper management is on the call floor but pays no attention to lower level workers if they can.

    - Schedule flexibility is not existent until after 12 weeks.

    - Training program for the first 5 weeks is cancerous at best.

    - Upper management looks only after themselves and will throw you under the bus if it benefits them.

    Advice to Management

    Start to care more about your subordinates.


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tamarac, FL
    Former Employee - Customer Service Representative in Tamarac, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica full-time (More than 3 years)

    Pros

    Fun and family like atmosphere

    Cons

    Unclear and inconstant bonus makes hard to achieve


  5. "CSR"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    FullTime, Gain Call Center Exp, You can earn bonuses & incentives.

    Cons

    Some people act like they are in High School.


  6. "Okay as introduction to WFH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - WFH Agent in Atlanta, GA
    Former Employee - WFH Agent in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I worked at Alorica part-time (More than a year)

    Pros

    Not bad if you've never worked from home in call taking environment. You will definitely get the feel of call center life and the expectations. Paid on time/bi-weekly - never had issues with pay being received. Paid trainings and ability to work extra hours during busier season - not so much during slow season (summer). Chat assistance post training is helpful, but not all PALS are created equal - some more helpful and patient then others, but you'll figure that out over time. I liked being able to add/reduce my own hours after my 90 days through the employee portal - and to be able to see your actual pay in minutes. It was my first time working in a call center environment so I didn't know what to expect. I do now. I'd recommend Alorica ONLY if you want experience and the pay is not your main thing.

    Cons

    Low pay - but that wasn't an issue for me because it's not my main source of income - side money. But if it's going to be yours, look for something else that pays more. Inconsistent information regarding policy for clients: No one seems to be on same page as far as some procedures go when it comes to what you tell/don't tell members, how you "handle" calls, etc. Lots of inconsistencies. QA scores conducted by people living in Phillipines - English isn't their first language and I felt that there were some discrepancies in QA because of that. They will cut your hours during summer months (slow) - so you're dealing with reduced hours and very low pay .

    Advice to Management

    None - Management already knows their issues. Nothing that I say will make a difference. I was just one of many passing through. They'll continue doing what works for them.


  7. "Fine,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fresno, CA
    Former Employee - Customer Service Representative in Fresno, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alorica (More than a year)

    Pros

    The pay is pretty good

    Cons

    The job is extremely draining, and management is cagey about targets.

    Advice to Management

    Dont tell people that the damage from rare and dramatic calls will not impact their standing and not follow through on that.

  8. Helpful (1)

    "Decent Entry Level Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Magna, UT
    Former Employee - Technical Support Representative in Magna, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    flexible scheduling, supportive managers, mostly friendly environment

    Cons

    HR isn't there for you when you need them, they do sometimes require OT, it's almost impossible to get your bonuses

    Advice to Management

    Switch your management, be more compassionate towards your phone workers


  9. "Proud and humbled to work at Alorica"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Waterbury, CT
    Current Employee - Human Resources in Waterbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    Company culture is amazing. Everyone is approachable, helpful and honest. When things get challenging, folks partner together to work on resolution options and implementation of resolve.

    Has a “start up” feel where you can be creative and really drive positive change.

    Cons

    None to share at this time.

    Advice to Management

    Keep up the amazing work!


  10. "Went for a job fair got hired on the spot started the next week."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fresno, CA
    Former Employee - Customer Service Representative in Fresno, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alorica full-time (Less than a year)

    Pros

    Full time hours. Unlimited overtime

    Cons

    Ghetto and unprofessional no flexibility and no job security

    Advice to Management

    Be more professional it’s ridiculous.


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