Alorica Reviews | Glassdoor

Alorica Reviews

Updated February 21, 2017
1,744 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
652 Ratings

1,744 Employee Reviews

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Pros
  • Full time work plus OT most of the year (in 62 reviews)

  • Guaranteed to get 40 hours per week if you want to (in 51 reviews)

Cons
  • It's a call center your sitting most of the day so weight can be a struggle unless you work out (in 95 reviews)

  • The constant upper-management changing was difficult (in 52 reviews)

More Pros and Cons

  1. "Current employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Jacksonville, FL
    Current Employee - Work At Home Telephone Customer Service Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica part-time (Less than a year)

    Pros

    Flexibility; work at your convenience
    Satisfaction of helping others
    Work from home
    Fun job indeed!
    Different projects to qualify from

    Cons

    Sometimes it's hard to get hours. However you can trade shifts with other coworkers which is a big plus. There's also a


  2. "New"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time

    Pros

    I work from home and choose my own hours

    Cons

    training pay is minimum wage for wah


  3. "We'll See"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time

    Pros

    Just started. Looks like you can move up quickly. Who knows.

    Cons

    Don't want to lose my job so no cons.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Alorica - CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at Alorica part-time

    Pros

    Decent pay and Flexible Schedule

    Cons

    Repetitive and can be stressful


  6. Helpful (1)

    "Oversee operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Fort Myers, FL
    Current Employee - Operations Manager in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 8 years)

    Pros

    Experience and opportunity in the BPO industry with advancement and growth potential in abundance; The ability to move up in a company that does not discriminate.

    Cons

    Change management is not consistent across the enterprise and some are resistant to try and try again. What may not of worked once does not mean it will never work.

    Advice to Management

    Dare to be different


  7. "It's alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alorica full-time

    Pros

    A paycheck and lots of ot

    Cons

    Survey system is flawed
    Customers are jerks


  8. Helpful (1)

    "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time

    Pros

    Very fun enviromet at times with the promotion of sales

    Cons

    Lots of favortism amongst managment. Bonus never on time


  9. "Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Bonus, pay, friendly people, and option for mon-fri schedule

    Cons

    No room for growth and coachings are always last minute


  10. "Not the Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Manager
    Current Employee - Facilities Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    Can choose your own hours

    Cons

    Very Poor Communication. Very poor salary. Very Poor upper management.


  11. "Life of a customer service rep"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alorica full-time

    Pros

    Bonus and schedule decision between 5 8s and 4 10s

    Cons

    Certain supervisors and the chose of leadership



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