Alorica Reviews | Glassdoor

Alorica Reviews

Updated August 15, 2017
2,167 reviews

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2.4
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Alorica CEO Andy Lee
Andy Lee
835 Ratings

2,167 Employee Reviews

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Pros
  • Full-time hours while in training (in 68 reviews)

  • Guaranteed 40 hours per week and some overtime opportunities (in 57 reviews)

Cons
More Pros and Cons

  1. Helpful (80)

    "Its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Humble, TX
    Current Employee - Customer Service Representative in Humble, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    If you don't have a job and you're not a dead-beat, come work here. Just apply like a big boy or girl.

    Cons

    High turnover rate, its a very loud environment for a call center, the people are ghetto, HR/Payroll is not helpful, mangers are not receptive to feedback, kind of hostile work environment, no regularity, seating always changing, machines don't work, etc etc etc.


  2. "Great place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director, Talent Acquisition in Minneapolis, MN
    Current Employee - Senior Director, Talent Acquisition in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    Alorica has allowed me to grow and consistently challenge the status quo. Since starting with Alorica, I have been promoted to a Sr. Director and allowed the opportunity to launch strategic initiatives and meet teams throughout the United States. The company lets you take your growth as far as you want to take it. There are over a hundred locations, so the opportunities are endless. I am very satisfied with Alorica and the leaders who help shape this organization.

    Cons

    There can be turnover at the company but that is expected in this space/industry. I know that a lot of the individuals who leave utilize their experience gained with Alorica to better their family and life.

    Advice to Management

    Keep doing what you are doing. The culture, vision and team are driving a huge change within the company. Truly a great place to work!

  3. "Alorica Tucson West is an Insanely great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in Tucson, AZ
    Current Employee - Senior Operations Manager in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 10 years)

    Pros

    Company cares about its employees and does a lot to recognize us such as company picnics, monthly and quarterly performance recognition, and a great atmosphere. Love the on site cafeteria as well. Plenty of advancement opportunities.

    Cons

    Health benefits are a little expensive but the other benefits are reasonable. No restaurants or fast food places within walking distance.

    Advice to Management

    You are instrumental in making this a great place to work so keep building relationships


  4. "Ops Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time

    Pros

    Global Company with Opportunities even for for the less tenured employee.

    Cons

    PTO is somewhat of a struggle with Holidays.

    Advice to Management

    Hourly pay is an obstacle for retention


  5. "representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alorica full-time

    Pros

    well you get to meet great people

    Cons

    of course back to back calls. its a call center -duh


  6. "Alorica is only good starting out experience, for a resume, not a place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Omaha, NE
    Current Employee - Operations Supervisor in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Flexibility, family like atmosphere, employees

    Cons

    benefits, pay is not competitive, this place doesn't seem to care about anything but the bottom line, this is not a career company, as an employee and manager at this company it is very clear, from the start that they do not care about their employees, they are replaceable and not viewed as an asset

    Advice to Management

    Treat your employees better, you will get better attitudes and efficiency and, at the end, you're company will thrive because of it.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Niles, OH
    Current Employee - Operations Manager in Niles, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 8 years)

    Pros

    I've worked at Alorica for about 8 years. I love working here. The management staff is amazing and the opportunities to advance in the company are the best I have ever encountered. In a matter of 3 years, I was promoted 4 times. Management is very down to earth and very accommodating. I will be here for as long as I can. I love it!

    Cons

    None that I can think of

    Advice to Management

    Keep doing what you do! :)

  8. "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician CPhT in Tucson, AZ
    Former Employee - Pharmacy Technician CPhT in Tucson, AZ

    I worked at Alorica full-time (More than a year)

    Pros

    The people who I worked with were fun.

    Cons

    Never knowing how long you would have a job.


  9. "Upbeat Fun Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lafayette, IN
    Current Employee - Anonymous Employee in Lafayette, IN
    Recommends
    Positive Outlook

    I have been working at Alorica full-time (Less than a year)

    Pros

    Always doing something fun
    Constantly giving back to the community
    Doing what I love, helping others

    Cons

    Construction in front of business


  10. "work from home employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, GA
    Current Employee - Customer Service Representative in Columbus, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Alorica part-time (More than a year)

    Pros

    you get to pick you own hours so its flexible for military spouse and mothers

    Cons

    i work from home for alorica and its ok..i think they need to be more organized and the management and team leads suck except for a few..also no hours avail

    Advice to Management

    higher pay and better mangers and more hours..stop hiring more people and cutting your existing employees hours


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