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Alorica Reviews

53% Recommend to a Friend
Alorica CEO Greg Haller
80% Approve of CEO
Recommend to a Friend
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Alorica CEO Greg Haller
Greg Haller
1,057 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Work from Home and good for just getting into call center environment(in 394 reviews)
  • "Some of the people were great and it helped me deal with phone companies in my day to day life.(in 377 reviews)
  • "Great coworkers to meet and have Gatherings at work(in 137 reviews)
  • "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me.(in 128 reviews)
  • "Good work environment and has work ethics.(in 80 reviews)

Ratings by Demographics

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Found 9,069 of over 10K reviews

Updated Sep 22, 2023

    1. 5.0
      Aug 31, 2023
      Member Service Agent
      Current Employee, more than 1 year
      Texas City, TX
      CEO Approval
      Business Outlook


      I liked my department, manger and pto


      A lot of VTO and MTO

      1. 1.0
        Sep 12, 2023
        Customer Service Representative
        Former Employee, less than 1 year
        El Paso, TX
        CEO Approval
        Business Outlook


        There's a cool vending machine, does that count?


        It's like a mouse trap in there. You hardly get any space for your work station. You don't actually HAVE a work station of your own (it's first come first serve). Equipment and software is old and faulty. You sit at an arm's length from your co-workers. Managers are childish and couldn't give 2 cents about you or the customers. They played music on full blast while they played basketball with a kid's basket they set up...all while your poorly trained self is trying to resolve a call, barely being able to hear the customer. You are poorly trained, did I mention that? Basically you'll get training on the newer software, but it turns out, once you get to the sales floor, you'll realize you'll be needing to use an ancient looking software that was merely even mentioned during training. You get a one 10 minute break + lunch. A miserable 10 minute break which is basically the time you'll take to walk to and from that cool vending machine I mentioned. If you put in your 2 weeks hoping you'll be respected, good luck! They'll promptly ask you to log out, get your things, walk you out the door and take your card without further warning. Could type a thousand other things, but I think this should be sufficient. So unless you're desperate, avoid Alorica like the plague. There's better places out there, don't give up! :)

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      Viewing 1 - 10 of 9,069 Reviews

      Alorica Reviews FAQs

      Alorica has an overall rating of 3.2 out of 5, based on over 9,863 reviews left anonymously by employees. 53% of employees would recommend working at Alorica to a friend and 45% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has improved by 1% over the last 12 months.

      53% of Alorica employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alorica 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at Alorica to be work life balance, coworkers and the cons to be career development, benefits, management.

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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Marketing Communications Professional

      Anyone have any experience interviewing with BASF?


      Marketing Manager

      Went through multiple rounds of interviews for a manager role (Screening, hiring manager, group panel) and yesterday got an email inviting me to the final round with the VP. Only 2 hours after I responded and the recruiter sent an invite for the interview, I get an email saying they “are actually going a different direction for the role”. Upset yet another opportunity yanked away. I emailed back politely asking what happened to cause this sudden change for feedback purposes. Any thoughts (cont)


      Amber Hynes

      Hi, I had an interview Thursday. Back story, I worked with this company a few years ago for 2 years. I ended up quitting, I had applied because they are under new management. I explained to the manager everything that happened etc. She told me that there was high competition this hiring round. After the interview she said if all went well she would contact me with an update. (Yes/no) I reached out Thursday evening but the other manager didn't have an answer. (Check comments for the rest)


      Glassdoor has 9,863 Alorica reviews submitted anonymously by Alorica employees. Read employee reviews and ratings on Glassdoor to decide if Alorica is right for you.