Alorica Reviews | Glassdoor

Alorica Reviews

Updated November 16, 2018
3,110 reviews

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2.5
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Alorica Chairman and CEO Andy Lee
Andy Lee
881 Ratings

3,110 Employee Reviews

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Pros
  • "There are usually both full-time and part-time positions available" (in 98 reviews)

  • "I'm so fortunate to be able to work from home in this capacity" (in 38 reviews)

Cons
More Pros and Cons

  1. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clovis, CA
    Current Employee - Anonymous Employee in Clovis, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    They take care of their employees and make the job fun and rewarding

    Cons

    None I have no cons to list

    Advice to Management

    Y'all rock


  2. "Good starting job for getting into IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Lake Mary, FL
    Current Employee - Technical Support Specialist in Lake Mary, FL

    I have been working at Alorica full-time (Less than a year)

    Pros

    - Good entry level IT job
    - Good culture and environment

    Cons

    - Pay could be better

  3. "Easy work, inefficient training, disappointing insurance benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Connection Center Team Representative in Austin, TX
    Current Employee - Connection Center Team Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    Very kind people. Relaxed environment. Good pay for tech-related positions. Opportunities for advancement or to change departments. Global company with opportunities to travel abroad.

    Fantastic incentives and bonuses that are very motivating.

    Cons

    Inefficient communication in management. Inefficient training program that had a lot of technical failures and inaccurate information. The training didn’t reflect the efficiency of the actual job. Lack of support for some categories of calls, some imbalances in how workload is allocated among departments.

    Not a con to me, but absolutely no mobile device use at your desk or even the vicinity of the phones to protect sensitive customer information. That might drive some people crazy I guess.

    Insurance benefits are less than mediocre. There are lots of small benefits like shopping discounts, but I’d trade all of that for decent medical insurance

    Advice to Management

    Standardize the training material and update it efficiently. Trainers have way to much leeway to be sloppy, and the lack of technical support for the training classes was was awful. The projector screen wasn’t readable, log ins didn’t work, security badges didn’t work, email addresses didn’t work, training modules had obvious typos, tests had poorly written questions and bad information.
    I nearly quit because the training class was so bad. I’m glad I didn’t because the actual job is great.


  4. Helpful (1)

    "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    A great place to gain high volume recruiting experience

    Cons

    The turnover rate is high and you are often recruiting to replace people you just hired

    Advice to Management

    Spend more on employees wages in order to keep them around


  5. "Okay for a starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alorica full-time

    Pros

    Gain experience doing multiple jobs easily and move up through departments quick
    Great way to get management experience with no prior experience or education

    Cons

    Not so great customers
    Management is negative and inconsistent - some bosses are amazing, others are awful


  6. Helpful (1)

    "Okay Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alorica full-time

    Pros

    Benefits, big desk, pay, great atmosphere,

    Cons

    Upper management, favoritism, no holidays off


  7. Helpful (2)

    "Operations Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Colorado Springs, CO
    Former Employee - Operations Manager in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alorica full-time (More than 5 years)

    Pros

    Depending on campaign self development could occur depending on senior management

    Cons

    Very political, many departments do not interact and constant knee jerk reactions.

    Advice to Management

    You can get paid better somewhere else

  8. "In progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work from home in your pj's

    Cons

    none that can be stated so far


  9. "director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Irvine, CA
    Current Employee - Senior Director in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 8 years)

    Pros

    flexibility, time off, vacation, growth opportunity

    Cons

    benefits, agent level wages, health insurance


  10. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Joseph, MO
    Current Employee - Customer Service Representative in Saint Joseph, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (Less than a year)

    Pros

    Bonuses, fun activities through out the year

    Cons

    Sometimes it can be overwhelming from the people who call us but it's also a pro cause when you help them you feel really good

    Advice to Management

    Great people


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