★
Alorica Reviews
53% Recommend to a Friend
80% Approve of CEO
Recommend to a Friend
Approve of CEO
Greg Haller
1,057 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Some of the people were great and it helped me deal with phone companies in my day to day life." (in 377 reviews)
- "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." (in 128 reviews)
Cons
- "The pay is low and they expect you to know everything as soon as you get out of training." (in 570 reviews)
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Full-time, Part-time
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Found 9,069 of over 10K reviews
Updated Sep 22, 2023
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- Lowest Rating
- 5.0Aug 31, 2023Member Service AgentCurrent Employee, more than 1 yearTexas City, TX
Pros
I liked my department, manger and pto
Cons
A lot of VTO and MTO
- 1.0Sep 12, 2023Customer Service RepresentativeFormer Employee, less than 1 yearEl Paso, TX
Pros
There's a cool vending machine, does that count?
Cons
It's like a mouse trap in there. You hardly get any space for your work station. You don't actually HAVE a work station of your own (it's first come first serve). Equipment and software is old and faulty. You sit at an arm's length from your co-workers. Managers are childish and couldn't give 2 cents about you or the customers. They played music on full blast while they played basketball with a kid's basket they set up...all while your poorly trained self is trying to resolve a call, barely being able to hear the customer. You are poorly trained, did I mention that? Basically you'll get training on the newer software, but it turns out, once you get to the sales floor, you'll realize you'll be needing to use an ancient looking software that was merely even mentioned during training. You get a one 10 minute break + lunch. A miserable 10 minute break which is basically the time you'll take to walk to and from that cool vending machine I mentioned. If you put in your 2 weeks hoping you'll be respected, good luck! They'll promptly ask you to log out, get your things, walk you out the door and take your card without further warning. Could type a thousand other things, but I think this should be sufficient. So unless you're desperate, avoid Alorica like the plague. There's better places out there, don't give up! :)
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Alorica Reviews FAQs
Alorica has an overall rating of 3.2 out of 5, based on over 9,863 reviews left anonymously by employees. 53% of employees would recommend working at Alorica to a friend and 45% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
53% of Alorica employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Alorica 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Alorica to be work life balance, coworkers and the cons to be career development, benefits, management.
