Alorica Reviews | Glassdoor

Alorica Reviews

Updated December 16, 2017
2,459 reviews

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2.5
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Approve of CEO
Alorica Chairman and CEO Andy Lee
Andy Lee
872 Ratings

2,459 Employee Reviews

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Pros
  • You have the option to work full-time or part time hours (in 77 reviews)

  • I work from home and choose my own hours (in 29 reviews)

Cons
  • None unless your not into the call center/telemarketing industry (in 128 reviews)

  • Upper management needs to be a little more better (in 74 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than 5 years)

    Pros

    Company takes care of their employees

    Cons

    There are not any Cons

    Advice to Management

    Keep up the great work


  2. Helpful (136)

    "Its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Humble, TX
    Current Employee - Customer Service Representative in Humble, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    If you don't have a job and you're not a dead-beat, come work here. Just apply like a big boy or girl.

    Cons

    High turnover rate, its a very loud environment for a call center, the people are ghetto, HR/Payroll is not helpful, mangers are not receptive to feedback, kind of hostile work environment, no regularity, seating always changing, machines don't work, etc etc etc.

  3. "Great , friendly and remembering experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Austin, TX
    Current Employee - Customer Service Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alorica full-time (More than a year)

    Pros

    The best reasons to work at Alorica is one because the environment is super kind and friendly, your day or work will definitely be great.

    Cons

    A con about working at alorica is that they are very strict on their attendance policy, also they will not take a doctors note for clearance.


  4. "Work at home Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Could pick mostly the hours you wanted to work.

    Cons

    Very fast paced job for very little money.


  5. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Some of the best and hardest working people work at Alorica.

    Cons

    Little room for advancement and low pay.

    Advice to Management

    Value your employees.


  6. "Great job and good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntsville, AL
    Former Employee - Anonymous Employee in Huntsville, AL
    Recommends
    No opinion of CEO

    I worked at Alorica full-time (More than a year)

    Pros

    Benefits, good managers good pay and excellent customer service I learned a lot working here and got a lot of job experience

    Cons

    Long hrs that's about it. You learn a lot working here and u get a job experience that you wouldn't get anywhere else

    Advice to Management

    Show appreciation to workers


  7. "Nice job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nice Place to Work in Tucson, AZ
    Current Employee - Nice Place to Work in Tucson, AZ

    I have been working at Alorica full-time (Less than a year)

    Pros

    Friendly staff, good pay, internal growth

    Cons

    If you don't care for an easy desk job, don't apply

  8. "The process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Alorica full-time

    Pros

    I worked there for a year and overall had a good experience. The pay is decent for a college town and the atmosphere is relatively laid back.

    Cons

    The only downside is that it is difficult to get time off. It has to be requested more than a month in advance and even then is sometimes denied.


  9. "Good experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alorica full-time

    Pros

    Laid back place and great people to work with

    Cons

    The commission structure is forever changing.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice working conditions, great people, good starter call center history for your resume.

    Cons

    You get paid at the same rate with promotions.

    Advice to Management

    No advice


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