Alpine Access Reviews | Glassdoor

Alpine Access Reviews

Updated February 5, 2017
424 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Alpine Access CEO Chuck Sykes
Chuck Sykes
42 Ratings

424 Employee Reviews

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Pros
  • It was work from home job, provided their own equipment, good pay (in 270 reviews)

  • There is no commute for employment (in 32 reviews)

Cons
  • If you have tech issues they are quick to blame your interest service provider and not pay you (in 44 reviews)

  • Back to back calls all day long are exhausting, but thankfully rare (in 19 reviews)

More Pros and Cons

  1. "very good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Xbox in Las Vegas, NV
    Former Employee - Customer Service Representative Xbox in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alpine Access full-time (Less than a year)

    Pros

    It was work from home job, provided their own equipment, good pay.

    Cons

    Had to learn how to troubleshooting consoles,remeber alot of passwords and credentials.

    Advice to Management

    My management team was very nice and helpful.


  2. Helpful (3)

    "Poorly managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Dallas, TX
    Former Employee - Call Center Agent in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Alpine Access (Less than a year)

    Pros

    Nice potential
    Enjoyable
    Doing extra hours is usually voluntary

    Cons

    Incompetent team leads can get you fired if they slack off and don't notice you are doing something incorrect and to cover themselves they simply claim you were made aware of the issue months ago.

    Advice to Management

    Don't give seniority the benefit of the doubt; listen when the people they manage raise red flags vs. ignoring their claims.


  3. Helpful (2)

    "9.50 per hour"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Chat Customer Service Representative in Branford, FL
    Former Employee - Work At Home Chat Customer Service Representative in Branford, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alpine Access full-time (More than 3 years)

    Pros

    Good hours. Work from home. They provide computer, but you will need your own. Good perks depending on client. 9.50ph. I had great team leads. Overall I loved working for Sykes.

    Cons

    Depending on client, it can be slow.
    Hard to get schedule change.
    Benefits are expensive.

    Advice to Management

    You guys are great. I was with you for 3 years. I had to leave for family issues.


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  5. Helpful (5)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gaming Support Representative in Fairfield, IA
    Former Employee - Gaming Support Representative in Fairfield, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked for Sykes/Alpine Access for just under a year. The training was great, when it left out hardware and connectivity as it gave us all time to digest the information (I've been told by a friend going through it now that the hardware training is back in and its hard to keep up).
    The team leads, at least for the gaming support, are helpful and very kind if a little all over the place.

    Cons

    Low pay for taxing work, unless you're state minimum wage is higher than $9.25/hr.
    Equipment issues that require the equipment to be sent back in, from my observations, have a 50-50 chance of job loss.
    They don't tell you this, but the only way you get tech pay is if you work your next scheduled day after the tech issue has been resolved.
    VKB is woefully out of date, especially for the gaming representatives.
    There is very little communication from the higher ups towards the agents.

    Advice to Management

    Be clear with your employees and applicants, don't hide information from them during your pitch to recruit them (i.e. tell them about the requirements for the tech pay, as you never once mentioned it during training nor in the employee handbook), and make your default pay rate out of training higher than $9.25/hr. These are supposed to be trained agents, and as such if you expect them to be experts you should pay them like experts.


  6. Helpful (1)

    "Virtual Gaming Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Gaming Customer Service Specialist in Denver, CO
    Former Employee - Virtual Gaming Customer Service Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alpine Access (Less than a year)

    Pros

    Legit company with ongoing support and training. Staff goes out of their way to ensure you succeed in your position.

    Cons

    Ongoing information given about the position and job description can get dense and difficult to comprehend.

    Advice to Management

    Continual training needs to revamped for the program to ensure agents can be successful.


  7. Helpful (3)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Parma, ID
    Former Employee - Work At Home Telephone Customer Service Representative in Parma, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alpine Access full-time (Less than a year)

    Pros

    Able to work at home
    Friendly

    Cons

    Not enough substantial training
    Changing programs too often
    Not enough accurate detail when changing programs

    Advice to Management

    Management from each program should be the ones hiring for that specific program
    Make sure details of program are accurate


  8. Helpful (2)

    "work from home job"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Charlotte, NC
    Former Employee - Work At Home Telephone Customer Service Representative in Charlotte, NC

    I worked at Alpine Access full-time

    Pros

    great place to work, great benefits for employees

    Cons

    The pay is very low.

    Advice to Management

    improve in salary


  9. Helpful (3)

    "Great at Keeping up our morale, and flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Charlotte, NC
    Former Employee - Customer Care Specialist in Charlotte, NC
    Recommends
    Approves of CEO

    I worked at Alpine Access full-time (Less than a year)

    Pros

    I loved working for Alpine Access upper management was great, and my team lead was awesome. They really support the Reps and offer other perks. Its easy to earn time off and they are willing to work with your schedule.

    Cons

    The pay is not great because you have to deal with extremely rude customers and I would have loved to be able to have more PTO

    Advice to Management

    Offer Better pay than $9 an hour


  10. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Alpine Access full-time (Less than a year)

    Pros

    Easy to apply , Friendly staff

    Cons

    Have to meet all requirements by a very fast time and long class of training


  11. Helpful (1)

    "Not understanding of employee needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alpine Access CCP in Remote, OR
    Former Employee - Alpine Access CCP in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work
    Supportive environment with other co workers
    Ability to work from home

    Cons

    You don't get paid if you have technical issues
    Training sucks
    You have to make sure your environment is quiet or else you can't work
    Minimum wage pay

    Advice to Management

    Get organized



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