Alpine Access Reviews | Glassdoor

Alpine Access Reviews

Updated January 27, 2019
433 reviews

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2.5
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Alpine Access CEO Chuck Sykes
Chuck Sykes
43 Ratings

Employee Reviews

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Pros
  • "Work from home as CS agent for large companies" (in 273 reviews)

  • "Great people to work with very helpful and considering of employees" (in 7 reviews)

Cons
  • "They care more about your getting on and off the phone with someone quickly than providing good customer service" (in 20 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Alpine Access full-time (More than a year)

    Pros

    Extremely Courteous staff
    Paid Training
    Flexible Hours
    Great Projects

    Cons

    Tech Support can be a bit slow to respond at times.


  2. "Hard to make bonus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Remote, OR
    Former Employee - Team Leader in Remote, OR
    Recommends

    I worked at Alpine Access full-time (More than 5 years)

    Pros

    Great people to work with

    Cons

    Always a promise of bonus, but never any pay raises

    Advice to Management

    Make a bonus structure that is attainable

  3. Helpful (3)

    "Not awful for a work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alpine Access full-time (More than 3 years)

    Pros

    The only traffic you will run into is maybe tripping on some laundry or kids toys on the way to the computer. no wardrobe cost, or gas. Gain customer service skills.

    Cons

    scheduling was terrible, call expectations were unrealistic, management was under trained and dramatic. scheduling time off for kids school events or even funerals was extremely frowned upon - it was all about the metrics, numbers, and $$

    Advice to Management

    Empathy goes a long way.


  4. Helpful (4)

    "Hideous Management that DOES NOT CARE about the Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Denver, CO
    Former Employee - Team Lead in Denver, CO
    Doesn't Recommend

    I worked at Alpine Access full-time (More than a year)

    Pros

    Ability to work from home.

    Cons

    No security re: hours, pay is FAR below for the same job in a brick and mortar job. Management is manipulative and nasty.

    Advice to Management

    Pay your employees FAIRLY..i.e. the same amount that is paid for the positions in similar positions.


  5. Helpful (6)

    "BEWARE FUTURE EMPLOYEE: If offered Frontier decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alpine Access full-time

    Pros

    There are absolutely no pros to working for Frontier. It has been the WORST experience.

    Cons

    There is virtually no leadership on the Frontier project. I went a week without even knowing who my team lead was. When I resigned Frontier marked me as ineligible for rehire because I did not work for them for six months. How can Frontier dictate how Sykes operates ? I did not complete my obligation because there was no management and no real structure. For me to work at a place of employment there needs to structure and I need to know who to report to if I have any questions about my role. I would not recommend this job to my worst enemy.


  6. Helpful (4)

    "Wouldn't pay for time dealing with tech issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Alpine Access full-time

    Pros

    We had access a group chat with teammates and supervisor there for support. And the training was efficient.

    Cons

    When i had problems staying logged into their system i made every change to my home setup that i could to try to fix it, and they still blamed the issues on my end and refused to pay me for the time that i was not logged in.


  7. Helpful (5)

    "Job and Training Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alpine Access full-time

    Pros

    The training seems to be very good and is paid, one really feels that they care about you and you get to know a lot of your co-workers on your team and your supervisor.

    Cons

    Once the work starts, that connection is lost, it becomes very much 'every person for themselves' and it is all rush, rush, rush. They care more about your getting on and off the phone with someone quickly than providing good customer service.

    Advice to Management

    Please advise your applicants that if they do not have a lot of previous experience in call centers that your company will not help them get up to speed, it can feel like being thrown in a lions den and that can be very unpleasant for those of us who pride ourselves on excellent work and customer service.

  8. "Very Flexible Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Denver, CO
    Former Employee - Call Center Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alpine Access part-time (More than a year)

    Pros

    You can schedule your day to work when you have the time. Early morning or late evening hours

    Cons

    Dealt with phone calls from scammers or people trying to use stolen credit cards

    Advice to Management

    Good business model. Not much upper mobility for the part timers.


  9. Helpful (3)

    "Work-From-Home @ Sykes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alpine Access full-time (More than 3 years)

    Pros

    Save on gas , wardrobe, parking, and eating out for lunch. Several programs to choose from.

    Cons

    New scheduling system doesn't offer much flexibility. Remote work environment has glitches.


  10. Helpful (1)

    "High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Alpine Access full-time

    Pros

    Pay was always on time. Flexibility with time off except for a blackout. Set schedule within your available shift window.

    Cons

    High turnover. Pay gets capped at your starting wage. Smaller clients leave very little room for actual advancement despite taking on all the duties of your team lead.

    Advice to Management

    While working here, I was a top performer, however, our management had a very high turnover and that makes us top performers have to take on much more than we are paid for. A few of us requested a pay increase and we were told that we were already maxed out. That was the straw that broke the camel’s back so to speak. I gave notice a few weeks later.