Alpine Access Reviews | Glassdoor

Alpine Access Reviews

Updated March 13, 2017
426 reviews

Filter

Filter

Full-time Part-time

426 Employee Reviews

Sort: Popular Rating Date

Pros
  • It was work from home job, provided their own equipment, good pay (in 271 reviews)

  • There is no commute for employment (in 32 reviews)

Cons
  • If you have tech issues they are quick to blame your interest service provider and not pay you (in 45 reviews)

  • Then he gets team leads to beg workers for donations to his pet charity for heart research (in 36 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not understanding of employee needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alpine Access CCP in Remote, OR
    Former Employee - Alpine Access CCP in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work
    Supportive environment with other co workers
    Ability to work from home

    Cons

    You don't get paid if you have technical issues
    Training sucks
    You have to make sure your environment is quiet or else you can't work
    Minimum wage pay

    Advice to Management

    Get organized


  2. Helpful (2)

    "Real work-at-home job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Agent in Lancaster, KY
    Former Employee - Customer Support Agent in Lancaster, KY
    Recommends
    Approves of CEO

    I worked at Alpine Access (More than a year)

    Pros

    Working from home, good training.

    Cons

    Time is micro-managed negating a lot of the 'at home' advantages.


  3. Helpful (3)

    "Wonderful place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Wise, VA
    Current Employee - Customer Care Professional in Wise, VA
    Recommends
    No opinion of CEO

    I have been working at Alpine Access (More than a year)

    Pros

    Greater starter job for those who have limited experience, bad work history, or who may be disabled or want to work from home.
    Great benefits, flexible hours
    Wonderful people to work with, enabling and empowering work environment

    Cons

    Pay is at the lower end of the scale
    Frequent schedule changes by HR

    Advice to Management

    Raising the pay for tenured agents


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Metrics are bull and unrealistic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Houston, TX
    Former Employee - Work At Home Telephone Customer Service Representative in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Working from the comfort of your home.

    Cons

    They will fire you over customer reviews. Most reviews come from ppl who wanted something completely outside policy and because you couldn't fulfill the request you get a bad review. But they fail to consider the multiple calls that were great. I always had 85 or higher call scores from qa. To be fired over survey score from one months time is ridiculous.

    Advice to Management

    Re evaluate your judgment when it comes to metrics.


  6. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Lafayette, LA
    Former Employee - Customer Service Specialist in Lafayette, LA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Alpine Access part-time (Less than a year)

    Pros

    Alpine Access is a very versatile company because you are able to work from the comfort of your own home. They have really good coaches that are always available to the representative.

    Cons

    The only downside that I experienced was when my client ended the contract with Alpine Access, a bunch of us were told that we would be placed with another client immediately but that never happened for alot of us.

    Advice to Management

    Don't say that a representative will be able to keep their job if you can't stick to that.


  7. "CCP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP in Atlanta, GA
    Former Employee - CCP in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work with very helpful and considering of employees

    Cons

    My biggest issue was working the night shift however they would have worked with me if I had stayed


  8. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends

    I worked at Alpine Access part-time (More than a year)

    Pros

    Work at home in pajamas and didn't have to spend money on clothes or gas. Got to pick my hours

    Cons

    small breaks and on the phone all day


  9. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Sweet Home, AR
    Former Employee - Tech Support in Sweet Home, AR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you can sit at home all day taking back to back calls this place is for you.

    Cons

    long hours and small breaks

    Advice to Management

    Pay alittle more


  10. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Bronx, NY
    Former Employee - Team Lead in Bronx, NY

    I worked at Alpine Access full-time (More than 5 years)

    Pros

    Working from home is great, no gas or traffic.

    Cons

    You are home allll the time. It's confinement after a while.


  11. Helpful (8)

    "They are abusive cheats and you have zero recourse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alpine Access part-time (More than 3 years)

    Pros

    Sure it is great to work at home. The price you pay with Alpine or Sykes is abuse and belittlement from 'supervisors' not getting paid for a lot of time when their servers or tech is not functional and many other negatives.

    Cons

    The price you pay with Alpine or Sykes is abuse and belittlement from 'supervisors' not getting paid for a lot of time when their servers or tech is not functional and many other negatives. I worked on the AARP team and if the AARP members ever understood who was handling things for customer service, they'd run the other way. Shame on AARP for farming labor out to this chop shop.

    Advice to Management

    They are a joke. This is an unethical business.


Showing 426 of 428 reviews
Reset Filters