Alpine Access Reviews | Glassdoor

Alpine Access Reviews

Updated March 13, 2017
426 reviews

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Full-time Part-time

426 Employee Reviews

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Pros
  • It was work from home job, provided their own equipment, good pay (in 271 reviews)

  • There is no commute for employment (in 32 reviews)

Cons
  • If you have tech issues they are quick to blame your interest service provider and not pay you (in 45 reviews)

  • Then he gets team leads to beg workers for donations to his pet charity for heart research (in 36 reviews)

More Pros and Cons

  1. Helpful (8)

    "Find reasons to fire you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gaming Support Representative in Palm Beach Gardens, FL
    Former Employee - Gaming Support Representative in Palm Beach Gardens, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to Work from home

    Cons

    Prior to making the pay rate jump from 9.50 to 13.00 an hour, the company will find some reasoning to fire you

    Advice to Management

    Do not automatically fire someone without even giving the person the opportunity to challenge the issue in question.


  2. Helpful (10)

    "Farce. A cash cow for managers suckling at the pigs that hire them."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work at home. Home office.

    Cons

    The company when I worked there operated on a double standard. They had impossible metrics. Then they gave callers unlimited time with the phone representative while holding the sword of Damocles over the phone representatives heads. They put their workers into a pen and picked them apart with unreasonable standards. The reason was to run the parent companies offshore where the costs are a fraction of the cost for workers.

    Customer service is not a temp job. It is reasonable career to be incorporated into society as a respectable occupation. Alpine Access hires warm bodies then subjects them to sadistic standards. Standards they know the worker can't hold up to daily.

    Advice to Management

    Fire yourself.


  3. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alpine Access (More than a year)

    Pros

    Flexible schedules, support nearly always available, on-time with pay, overall a pretty good company to work for

    Cons

    Rate of pay for assignment would vary. Wait time after assignment (lay off period)

    Advice to Management

    Better incentives and standard pay rate.


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  5. Helpful (2)

    "Hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Care Professional in Atlanta, GA
    Former Employee - Customer Care Professional in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Alpine Access part-time (More than a year)

    Pros

    Flexibility
    No gas or wardrobe costs

    Cons

    Not enough money to live if this is main source of revenue
    No upward mobility


  6. Helpful (1)

    "Fantastic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Work At Home in Port Saint Lucie, FL
    Former Employee - Customer Service Representative Work At Home in Port Saint Lucie, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alpine Access part-time

    Pros

    Flexible scheduling. room for growth, lots of support,ability to change programs within the company,paid training, lots of incentives.

    Cons

    Not very many cons other than hours may possibly be reduced due to low call volume ; however if you are a great agent then your hours are fairly consistent.

    Advice to Management

    This was a growing company and I felt the growth was handled very well ; however certain changes caused some employees slight stress.


  7. Helpful (2)

    "Overall great to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Alpine Access CCP in Lebanon, MO
    Current Employee - Alpine Access CCP in Lebanon, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You can work in your pjs or whatever you are comfy in. They do offer health insurance which will give you protection you have to have for the federal mandate. They also offer dental and vision. They also offer bonus pay or paid time off if you work enough hours. Easy to trade or give away shifts if need be. Great friendly/ family like and family first company. You are paid well for a work at home job and you have no fees to pay to get hired or anything. You do have to supply the usb headset and phone you will use though and will need a pc or laptop with high speed internet. The training is good as long as you have a good trainer- which I did. They have a good tech department if something goes wrong with the programs or similar and you do get paid for time you are on with the help desk the majority of the time. Paid training and usually an increase in pay once finished with training. They often have contests and giveaways for employees. I personally have won a $100 gift card. You have def room to move up if you show you are motivated to be promoted. It can happen in as little as a few months or a year- depends on the need of supervisors or trainers and the quality of your work.

    Cons

    The hours can be complicated. It always depends on the needs of the program. You may have one week where you can work 40+ hours and other where you get less than 10 hours. This isn't due to Sykes but how much money the program you will be hired for gives Sykes to allow hours of employees. If there is not enough calls coming in then you will be getting less hours. Some of the softwae programs can be buggy at times.

    Advice to Management

    Warn people before hand about the up and down hours.


  8. Helpful (3)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Work At Home Telephone Customer Service Representative in Dallas, TX
    Former Employee - Work At Home Telephone Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy to get hired on.

    Cons

    Schedule system is horrible at getting schedules right, team leaders never respond to anything, hiring process is a nightmare to get through because of the bots they use, and you have to go through the entire process every time a contract ends. Their call system is outdated and constantly messing up, the system they send is junk and always locking up. Tech support always tries to turn it around so they don't have to pay.
     Save your sanity and pass this one by.

    Advice to Management

    Get a new system, new onboarders, and definitely reamp your team leads.


  9. Helpful (3)

    "Now partime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Remote, OR
    Current Employee - Customer Service Representative in Remote, OR
    Doesn't Recommend
    Negative Outlook

    Pros

    Love the job, fairly easy

    Cons

    Hours cut to below part time


  10. Helpful (7)

    "It was great for a year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP in Savannah, GA
    Former Employee - CCP in Savannah, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Alpine Access (More than a year)

    Pros

    Great and helpful co-workers (lively chat environment) and working from home.

    Cons

    The cons outweigh the pros to be quite honest. Low pay that never increases. Constant tech issues (especially with their phone system) and whenever you call tech support they find a way to blame it on you. No work life-balance, they tell if you request atleast two weeks ahead of time you are guaranteed but that is a lie (their new workforce management system sucks). Irate callers some downright nasty but somehow it is your job to "turn it around" (most of the time it is the fault of the store and nothing you can do on your end but tell them to go back). Also they start letting the client do the qcals, they nit picked at everything causing a lot of awesome agents to quit. I never saw it as a long-term career so once things started going down hill (right when they started letting the client do the qcals) I decided to plan for my exit. No regrets. A previous reviewer who called them a virtual sweatshop was right. Also only holidays you get off are Christmas and thanksgiving, that's it.

    Advice to Management

    Fix your phone system and pay your agents more. Also your new scheduling system sucks.


  11. Helpful (3)

    "Could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home is always good because you don't have to worry about transportation cost. I also liked the idea of rolling out of bed ten minutes before I was scheduled to clock in.

    Cons

    They schedule you within a shift block. The block is 10-12 hours from what I remember. For example, your shift block can be 9:00am to 9:00pm but you will be scheduled anywhere from one to eight hours a day within that time block. My schedule normally looked like this: 9:00am-10:00am; 12:00pm-3:00pm, 6:00pm-8:00pm. However, your schedule can and will change from day to day so you can't really make plans so I was tied to the house all day long. Also, if there wasn't enough work, they would do jump-offs which means clocking out.

    Advice to Management

    Give out normal schedules and allow employees the opportunity to work a normal 9-5 shift.


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