Alpine Access Reviews | Glassdoor

Alpine Access Reviews

Updated November 30, 2017
428 reviews

Filter

Filter

Full-timePart-time

428 Employee Reviews

Sort: PopularRatingDate

Pros
  • It was work from home job, provided their own equipment, good pay (in 270 reviews)

  • There is no commute for employment (in 32 reviews)

Cons
  • Then he gets team leads to beg workers for donations to his pet charity for heart research (in 36 reviews)

  • They give you some very small bonus if you work there for more than 4 years, but your low minimum wage will never improve (in 25 reviews)

More Pros and Cons

  1. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends

    I worked at Alpine Access part-time (More than a year)

    Pros

    Work at home in pajamas and didn't have to spend money on clothes or gas. Got to pick my hours

    Cons

    small breaks and on the phone all day


  2. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Sweet Home, AR
    Former Employee - Tech Support in Sweet Home, AR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you can sit at home all day taking back to back calls this place is for you.

    Cons

    long hours and small breaks

    Advice to Management

    Pay alittle more

  3. Helpful (2)

    "work from home job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alpine Access full-time (More than 5 years)

    Pros

    working from home ,save money on gas , save money on food

    Cons

    no union no pay raise


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alpine Access full-time

    Pros

    It is a good company to work for, people are very supportive and help you along the way and you can work from home which is a plus

    Cons

    Long shift hours, very specific with the kind of Internet service they use


  5. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Bronx, NY
    Former Employee - Team Lead in Bronx, NY

    I worked at Alpine Access full-time (More than 5 years)

    Pros

    Working from home is great, no gas or traffic.

    Cons

    You are home allll the time. It's confinement after a while.


  6. Helpful (5)

    "Customer Care Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Awesome managers who are very understanding. This was a telecommunications job so employees worked from home. Great for someone who needs extra cash on the side.

    Cons

    Long hours. Your pay depends on whether or not you could stay connected to the system. Many times I was out of the system for hours trying to get back in and not getting paid for it. Can only get off when you finish your last call. We closed at 11, but would take calls until 11 so sometimes I wouldn't get off the phone until an hour later. Short break

    Advice to Management

    Start trusting your employees again. Its not easy to take back to back calls for hours and please pay employees what they signed up for. If you say you're gonna give me a salary don't make that salary conditional upon staying connected to your network.


  7. Helpful (8)

    "They are abusive cheats and you have zero recourse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Alpine Access part-time (More than 3 years)

    Pros

    Sure it is great to work at home. The price you pay with Alpine or Sykes is abuse and belittlement from 'supervisors' not getting paid for a lot of time when their servers or tech is not functional and many other negatives.

    Cons

    The price you pay with Alpine or Sykes is abuse and belittlement from 'supervisors' not getting paid for a lot of time when their servers or tech is not functional and many other negatives. I worked on the AARP team and if the AARP members ever understood who was handling things for customer service, they'd run the other way. Shame on AARP for farming labor out to this chop shop.

    Advice to Management

    They are a joke. This is an unethical business.

  8. Helpful (8)

    "Find reasons to fire you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gaming Support Representative in Palm Beach Gardens, FL
    Former Employee - Gaming Support Representative in Palm Beach Gardens, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to Work from home

    Cons

    Prior to making the pay rate jump from 9.50 to 13.00 an hour, the company will find some reasoning to fire you

    Advice to Management

    Do not automatically fire someone without even giving the person the opportunity to challenge the issue in question.


  9. Helpful (10)

    "Farce. A cash cow for managers suckling at the pigs that hire them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work at home. Home office.

    Cons

    The company when I worked there operated on a double standard. They had impossible metrics. Then they gave callers unlimited time with the phone representative while holding the sword of Damocles over the phone representatives heads. They put their workers into a pen and picked them apart with unreasonable standards. The reason was to run the parent companies offshore where the costs are a fraction of the cost for workers.

    Customer service is not a temp job. It is reasonable career to be incorporated into society as a respectable occupation. Alpine Access hires warm bodies then subjects them to sadistic standards. Standards they know the worker can't hold up to daily.

    Advice to Management

    Fire yourself.


  10. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Alpine Access (More than a year)

    Pros

    Flexible schedules, support nearly always available, on-time with pay, overall a pretty good company to work for

    Cons

    Rate of pay for assignment would vary. Wait time after assignment (lay off period)

    Advice to Management

    Better incentives and standard pay rate.


Showing 428 of 430 reviews
Reset Filters