Alta Resources Reviews | Glassdoor

Alta Resources Reviews

Updated June 20, 2017
163 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Alta Resources Chairman & CEO James F. Beré Jr.
James F. Beré Jr.
75 Ratings

163 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • I wish there was some more room for growth (in 5 reviews)

  • The call center work was intense and highly regulated (in 8 reviews)

More Pros and Cons

  1. "Revenue Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Analyst in Neenah, WI
    Current Employee - Revenue Analyst in Neenah, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    Bosses are supportive and fun to work with

    Cons

    Wish we were paid more in comparison to other RA's in the area.


  2. "SDO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sdo in Fort Myers, FL
    Former Employee - Sdo in Fort Myers, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alta Resources part-time (More than 3 years)

    Pros

    Schedule flexibility, you get to choose your own hours.

    Cons

    No room for growth unless you're in their favorites list.

    Advice to Management

    Give a chance to employees you've had there for years.

  3. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Brea, CA
    Current Employee - Team Leader in Brea, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than 3 years)

    Pros

    Flexible schedule and lots of PTO offered

    Cons

    Leadership structure seems to reward popularity rather than skills.

    Advice to Management

    Evaluate leaders based on skills and results produced.


  4. "Bilingual Compliance Care Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Compliance Care Specialist in Neenah, WI
    Current Employee - Bilingual Compliance Care Specialist in Neenah, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    The job is not too taxing, hours are not too bad and the stress level is rather low.

    Cons

    Job can become repetitive, pay is sub par and overall not too great of benefits.

    Advice to Management

    Increase base pay would be a huge start and reduce employee turn over.


  5. "Great if you only want to work part of the year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Myers, FL
    Former Employee - Customer Service Representative in Fort Myers, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Alta Resources full-time (Less than a year)

    Pros

    It was a job and on the most part, you were able to pick your own schedule

    Cons

    If you really did pick your own schedule, they were not inclined to keep you after Open Enrollment was over. Very disheartening to be let go en masse the day after the enrollment ended. Very quick to trim the fat after their first year in Florida.


  6. "Their smiles don't include their eyes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Care Advisor in Neenah, WI
    Former Employee - Consumer Care Advisor in Neenah, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Alta Resources full-time (Less than a year)

    Pros

    Most areas have wonderful camadarie

    Cons

    Certain supervisors are in way over their heads and should not have the jobs they do. Alta prides itself on a kinder, gentler work environment. However this is not carries through to their mid-level management.

    Advice to Management

    Pay more attention to your Team Leaders. The area I worked in had the highest turnover in the company, and yet you neglected to look into the one common denominator-the Team Lead for that group. She alone is the reason that at least 11 people left in the 6 months I was there. And those are only the ones I know for sure why they left.


  7. Helpful (3)

    "Great company, low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR in Neenah, WI
    Current Employee - CCR in Neenah, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (Less than a year)

    Pros

    Flexible schedules, great TL's, casual atmosphere, a lot of company involvement. Fun place to work.

    Cons

    Very low wages compared to other Customer Service positions in the area, hard to advance, must work for the company for one year before transferring to other departments. High expectations for the low wages. Fast turnaround for employees because everyone leaves for higher paid positions elsewhere

    Advice to Management

    Provide better training, have lower expectations for the wages offered.

  8. Helpful (2)

    "Alta Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Representative in Brea, CA
    Current Employee - Senior Technical Support Representative in Brea, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    nice people and work areas

    Cons

    angry customers, processes take too long, unrealistic metrics, no room to advance

    Advice to Management

    Don't be so worried about handle time and metrics, be more concerned with actually helping the customer and customer satisfaction


  9. Helpful (1)

    "E-Commerce Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-Commerce Analyst in Neenah, WI
    Current Employee - E-Commerce Analyst in Neenah, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than 3 years)

    Pros

    Friendly, Flexible, Honest, laid back environment.

    Cons

    Customers or positions leave, if you are caught up in this issue of your job leaving, upper management talks about retention and retaining employees, but doesn't necessarily act upon their words.

    Advice to Management

    If you value your dedicated employees that want to stay, nurture this and retain these valued employees. Retain them, turn them into the spokes people for you, saying how well you treated them in a time of need.


  10. Helpful (1)

    "Weigh your options"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Care Representative in Neenah, WI
    Current Employee - Consumer Care Representative in Neenah, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    Flexible schedule, holidays off, predictable schedule.

    Cons

    Pay is low, very difficult to save for any kind of a future and the thought of advancement is a joke.
    Management is very resistant to change and employees are disposable.
    Day to day life is incredibly monotonous. If you are looking for an "exciting" job, this is not it.
    If you are applying online, be aware that walk in interviews are welcome; and that "off the street" will be the quality of many of your coworkers.

    Advice to Management

    Listen to your good employees, and reward behavior that pushes the company forward. Many good workers get burnt out in a minute because they are treated the exact same way as their less capable peers.


Showing 163 of 170 reviews
Reset Filters