Alta Resources Reviews | Glassdoor

Alta Resources Reviews

Updated June 14, 2018
207 reviews

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2.8
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Approve of CEO
Alta Resources Chairman & CEO James F. Beré Jr.
James F. Beré Jr.
94 Ratings

207 Employee Reviews

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Pros
  • "Flexible schedule, busy and nice office environment" (in 18 reviews)

  • "The managment of the company are great people and approachable" (in 13 reviews)

Cons
  • "I wish there was some more room for growth" (in 8 reviews)

  • "Low pay compared to other companies in the area" (in 11 reviews)

More Pros and Cons

  1. "Consumer Care Senior Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Accuaracy Senior in Neenah, WI
    Current Employee - Data Accuaracy Senior in Neenah, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    This has been the BEST job I have ever worked at. I’m treated like a human being here compared to most places I have worked at in the past. I have made numerous friends while working here. Leadership on my team has recognized me since the day I started. I started as a consumer care phone rep and made my way to a Data Accuracy Senior Rep and am loving it. There are always chances for moving up if you put time and effort in to trying and showing you actually care here. Depending on which team you are on also you do have NUMEROUS chances for overtime. Every year there areannual raises if you qualify by meeting the requirements. There are also opportunities for raises a different times before or after this. I would definitely recommend working here.

    Cons

    Things do change often but that is part of life and any work place. I honestly can’t thjnk of any other cons of working here.

    Advice to Management

    My advice is to keep doing at what you are doing. Maybe get Advisor and Senior Advisor feedback more often.


  2. "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Alta Resources part-time (More than a year)

    Pros

    You get decent pay.
    Work with your schedule

    Cons

    constant changes.
    no room for growth
    no benefits

  3. "Customer Care Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Brea, CA
    Former Employee - Customer Care Representative in Brea, CA

    I worked at Alta Resources part-time (Less than a year)

    Pros

    Friendly coworkers, clean and spacious office

    Cons

    Mostly conniving and disingenuous management

    Advice to Management

    Don't be like you were when I was there.


  4. "Technical Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Alta Resources full-time

    Pros

    Decent management, yearly performance review, easy work

    Cons

    Bonus/pay differs on the client.


  5. Helpful (1)

    "Not the worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Neenah, WI
    Current Employee - Current Employee in Neenah, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    Good pay for not needing a college degree
    Consistent hours
    Matches 401K

    Cons

    Extreme favortism
    Prefers to promote from external sources
    Inconsistent treatment
    Obtuse about everything
    HR is useless

    Advice to Management

    Stop promoting based on personality and personal relationships with leadership. Promotions should be based on performance.
    Stop attempting to force socialization with coworkers. This is a business, not a social club.
    Be transparent with treatment of employees. This would make it impossible for favortism.
    Focus less on fundraising for charities and having work parties. Requests to participate in fundraising and "fun" events are very aggresive and employees that do not participate are openly looked down upon.


  6. "Customer Service Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alta Resources part-time

    Pros

    As long as you do what you are paid to do, no one will mess with you. Flexible hours and depending on the hours work plenty of down time. It is okay to bring a book to read.

    Cons

    Training needs to be a little bit better especially on the software and categorization of cases. Team leaders need better training on how they them self should train others.

    Advice to Management

    Communicate with your team more efficiently.


  7. "Revenue Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Analyst in Neenah, WI
    Current Employee - Revenue Analyst in Neenah, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Alta Resources full-time (More than a year)

    Pros

    My team and program director are awesome

    Cons

    Compensation is not great and parking sucks

  8. Helpful (2)

    "Very bad company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Neenah, WI
    Current Employee - Anonymous Employee in Neenah, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Alta Resources full-time (More than 3 years)

    Pros

    It is housed in a relatively large building with really good security so there you can be sure you are safe inside

    Cons

    There are racial discrimination here despite the fact that they promote equality . There are also lots of unethical practices happening especially in tampering of audit.

    Advice to Management

    Look closely into your lower to middle managers. They are basically destroying this company from within


  9. Helpful (1)

    "Leaves a lot to be desired. Hard to be much worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alta Resources full-time

    Pros

    Flexible, decent paid PTO plan

    Cons

    Low pay. Favoritism. Questionable integrity as it relates to contracts, and pay. Expensive benefits that are that much of a benefit.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alta Resources full-time

    Pros

    When we were scheduled to be released from our contracts. They did a great job of trying to find us another job within the company so we can remain employed.

    Cons

    No overtime available. Disorganized management

    Advice to Management

    Communicate with the floor leaders more. Too many times their were diffrent answers for the same question although one was either wrong or right.


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