Altisource Reviews | Glassdoor

Altisource Reviews

Updated November 17, 2017
858 reviews

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Altisource CEO William B. Shepro
William B. Shepro
383 Ratings

858 Employee Reviews

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Pros
Cons
  • No work life balance (Flexibility is a curse in disguise) (in 48 reviews)

  • Anytime Firing, No Work Life Balance, (in 23 reviews)

More Pros and Cons

  1. Helpful (8)

    "Not the best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Kennesaw, GA
    Former Employee - Management in Kennesaw, GA
    Doesn't Recommend

    Pros

    able to work with and gain experience from working with people with cultural background

    Cons

    highly expected to be overworked and unpaid
    often managed by someone from India
    no contact with direct manager - disconnect
    company does not communicate with employees very well
    not employee oriented - all about the bottomline

    Advice to Management

    refer to the Cons


  2. Helpful (12)

    "Altisource senior management does little to promote a cohesive, collaborative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Kennesaw, GA
    Current Employee - Director in Kennesaw, GA
    Doesn't Recommend

    Pros

    Broad range of responsibilties provide great learning experiences
    In most cases, very competent and hard-working employees
    Offers chance to work and manage a global workforce

    Cons

    Middle management team is severly understaffed
    Micro-management reduces opportunities for innovation and decreases speed-to-market
    Lack of loyalty by senior management to the leadership team
    Senior management prefers leading with a "stick" rather than a "carrot"
    All employees variable compensation rarely hits targets

    Advice to Management

    Survey your culture and morale. Reach out to employees. Enable and support programs to enhance internal communications to employees. Evaluate how much you value your employees to reduce churn and preserve organizational memory.

  3. Helpful (15)

    "Constantly apprehensive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -They will reluctantly write you a paycheck every two weeks

    Cons

    -6 mo. turnover rate
    -Co-workers blame everything on everyone else
    -Afraid of upper management


  4. Helpful (16)

    "Lack of trust in employees, poor treatment of customers, horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Altisource full-time (More than a year)

    Pros

    Altisource and its many subsidiaries have some really great, smart people working for them. Salaries are ok, as are benefits.

    Cons

    Upper management doesn't trust employees; you have to "swipe in" with your fingerprint every day to prove you're there.

    There are many subsidiaries within Altisource that correlate to each other. For example, Hubzu lists foreclosed properties that are brokered through RHSS and maintained by another Altisource-owned company. The way they move money from one subsidiary to another is incestuous. I felt dirty working there.

    Almost everyone in customer service is in India, which is extremely frustrating to customers.

    There are many leaders at Altisource, but little leadership.

    Even directors and senior managers seem fearful of the upper level management.

    High turnover, and instead of backfilling positions, the people who are there are forced to take on more and more work.

    Health insurance and vacation accrual don't start until your third month.

    Advice to Management

    Put customers first, instead of putting cost savings first. Yes, outsourcing to India will save you money, but at what cost?


  5. Helpful (10)

    "Claims to be a startup to attract talent - but startup culture not found"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology in Atlanta, GA
    Former Employee - Technology in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Altisource full-time (More than a year)

    Pros

    The salary is average but the bonus is excellent.

    The employees in the office are excellent. Use to be the best in the city, but with the high turnover only a few of the original are there.

    This company, and it's original parent company (Ocwen) profited greatly from the housing crisis, so you don't have to worry about the company running out of money.

    Free lunch on Fridays. Free dinner on Tuesdays & Thursdays.

    If you don't have much outside obligation (i.e. family) and would like to jump start your career by working hard and working a lot, this is not a bad place to do it. Even after the mass exodus, you'll still be working with some bright people...but bonus season is around the corner, so don't know how many of them will be staying.

    Cons

    Bureaucracy of a large financial company. For example, it takes 3 weeks to get a virtual machine spun up in their data center. You need to take frequent compliance training. Paperwork gets lost and they've been known to not pay bills on time. It's common for people who have quit, to keep receiving a pay check (maybe that's a pro?)

    There is a policy that you need to punch into work everyday (like McDonalds). It's a biometric clock and you use your finger print (so worst than McDonald). If miss a day you'll get hounded, and need to justify why you missed a day. If you could not punch in because you were working from home, you need to get that approved.

    Work life balance dependent on project, but mostly not well balanced. Some employees sit there and do nothing, some have a position of a regular 9-5 job....a lot are slaving away. So depending on the roll of the dice, this may be a non-issue.

    Altisource has one main customer (Ocwen) that calls all the shots, so if they ask that you bend over, you better bend over.

    You earn your bonus during the calendar year, but do not get paid for it until March. If you leave before the March pay out date, you don't get the bonus that you have earned already.

    Altisource's legacy products are developed and maintained in India. The US offices are developing the next generation product. If you need to deal with anyone there (which you probably will) you'll be pulling your hair out while on the phone trying to get something accomplished.

    Upper management for technology is mostly in Boston, even though Atlanta is the original office. What, is there no talent in Atlanta?

    It's been 8 months and still, the CTO position is still unfilled.

    HR is understaffed and thus leads to mistakes. Have you ever heard of someone asking for a raise, but end up having his raise given to someone else, because they share the same first name? Ironically, they both ended up quitting.

    Even though the compensation at face value is good, but if you end up on one of many projects that work long hours...when you consider you are working 50-60 hours a week you are probably underpaid.

    Advice to Management

    Checkout the cons section.


  6. Helpful (12)

    "Dishonest, heartless, shady and lacking in compassion for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Analyst in Saint Louis, MO
    Current Employee - Residential Analyst in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Altisource full-time (More than a year)

    Pros

    decent PTO is about all I can say

    Cons

    Very shady business practices. Bonuses are a dangling carrot. They control every aspect of the ICP structure. I still work here and they just completed a layoff of more than half our office 2 weeks before Christmas with an immediate cutoff of all benefits. Heartless. Trying to run the company with 90% of it's employees in India evaluating portfolios of property values in the USA. Makes no sense when most of them have never even been in this country. No offense to anyone in India but I certainly wouldn't feel justified in getting paid to place a value on property in their country.

    Advice to Management

    There needs to be a certain level\ of honesty and respect given to your employees. Way too much favoritism goes on.


  7. Helpful (9)

    "All over the place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Atlanta, GA
    Current Employee - Senior Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Altisource full-time (More than a year)

    Pros

    Management wants to improve, there is a culture to go fast, the necessary investments are been made, there is change at a super rapid scale

    Cons

    Too fast, not enough time to fix the current problems and continue at current speed. The incredible fast growth has resulted in a company that is full of legacy processes that do not reflect the size of a company this size. The company wants to be a large company but still operates as a small company in multiple areas, this creates a negative and confusing environment for everyone.

    Advice to Management

    Slow down and fix the current problems, prioritize.

  8. Helpful (15)

    "Unprofessional, deceptive, and unethical. Worst company I have worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valuations Reviewer in Coppell, TX
    Former Employee - Valuations Reviewer in Coppell, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Altisource full-time (More than 3 years)

    Pros

    The only Pro after Altisource acquired Power Valuation Services was the awesome people that worked there and the ones that were left after the December 9th Layoff (good timing).Two weeks before Christmas and it took over a month to get any severance and Cobra information.

    Cons

    The product (Hybrid) not an accurate tool for determining any reconciliation of value, the technology that we used to determine such a skewed value was over 20 years out dated. The treatment of middle management and the un realistic pressure to produce on a system that never works correctly. SR management, HR and SR management in India can be categorized as deceptive and heartless.

    Advice to Management

    At the very least follow the "Golden Rule" you all apparently forgot since Grade School. Also realize the product you are "pushing" on clients is about 20 years outdated and not very accurate. You had a Diamond (Power Valuation Service) and you exchanged it for cheep, knockoff costume jewelry. As far the bonus and work flow, ridiculous.The ICP was never attainable after July of 2013, the last 8 days on our production month schedule we mysteriously had no work but come the first of the month we were slammed with un realist goals, as are my former colleagues completely swamped now that the


  9. Helpful (15)

    "Boring, lack of management and communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Altisource full-time (More than a year)

    Pros

    The only pro to working at this company was knowing what NOT to do and how to NOT act at a real company.

    Cons

    There were so many, I don't even know where to start.

    1) The position advertised to me in the interview and all the potential work I was supposed to be doing was completely deceptive. Many times there wasn't any work to do at all. Other times, I was specifically told I wasn't allowed to explore my interests and learn new skills, and given mindless tasks to perform instead.
    2) There is basically no training for the job, although the work is easy enough that not much training is required.
    3) The compensation isn't that great, and the term "bonus" is nonexistent.
    4) There was no mid-level management to help bridge the gaps or to help mitigate problems in the office.
    5) Huge lack of communication for everyone: between teams, management, etc.
    6) There was never any feedback or constructive evaluations.
    7) Management definitely plays favorites. If you don't say yes to everything or voice a dissenting opinion, you may be ignored in the future.
    8) Claims the company is a start-up; there is virtually no culture at this company.
    9) In my time at the company, saw a huge portion of people quit (good indicator of how much people liked working here).

    Advice to Management

    Work on clear and frequent communication, provide constructive feedback,


  10. Helpful (9)

    "No loyalty to their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Altisource full-time (More than 8 years)

    Pros

    A good salary and benefits.

    Cons

    Too many jobs outsourced overseas resulting in a lack of quality, direction, competence and morale for the US workers.

    Advice to Management

    No advice as it wouldn't matter.


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