Altisource Employee Reviews about "work environment"

Updated Nov 20, 2020

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3.2
50%
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53%
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Altisource CEO William B. Shepro (no image)
William B. Shepro
633 Ratings
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Reviews about "work environment"

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  1. Helpful (27)

    "Nice working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Property Preservation Processor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Altisource full-time for less than a year

    Pros

    Great working environment, nice and helpful people, management cares, free snacks, opportunities to help local community through projects with Habitat for Humanity.

    Cons

    Systems are a little slow. The office can be alittle chilly from time to time. There is a lot of traffic around the office.

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    Altisource Response

    October 21, 2016

    What a great review to read! Thanks for sharing. Let me look into what is going on with the temperature. Shoot me an email bwilkins@altisource.com so I can get the right people involved. Bradford Wilkins Vice President, Human Resources bwilkins@altisource.com

  2. Helpful (5)

    "Enjoyed the people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Altisource full-time for more than 5 years

    Pros

    Family like team oriented work environment

    Cons

    Executive Management seems to be all over the board with no real direction. Lots of ideas but once a plan is in place , those plans change without notice and usually end up failing


  3. "Corporate"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor 

    I have been working at Altisource

    Pros

    Very Nice Work Environment & Pleasant Co-Workers

    Cons

    NO TEMP TO PERM OPPORTUNITIES

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  4. Helpful (19)

    "Toxic Work Environment and Caustic Managers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Altisource for less than a year

    Pros

    Depending on your manager, they may be willing to work with you if you need to occasionally leave work early or work from home. Colleagues are smart and friendly.

    Cons

    The work environment is extremely toxic. Scape-goating and CYA are forms of art in this work environment. If something goes wrong, you will be shoved under the bus by most managers. There is rarely a set direction/goal, so you may be required to constantly switch gears at the last minute. There are a lot of red-tape for every process and every request. Corporate compliance actively wants the BUs to fail.

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    Altisource Response

    July 8, 2017VP of HR

    If you truly are active employee here, please come see me immediately. This is not congruent with anything we are of aware happening right now nor in line with our core values that as you know we use to hire, fire and promote. Thank you, Bradford Wilkins Vice President, Human Resources

  5. Helpful (3)

    "Learned a lot working there"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Title Resolution in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Altisource full-time for more than a year

    Pros

    Somewhat flexible schedule. Coworkers were knowledgeable and easy to work with. Direct supervisor was knowledgeable and made the work environment fun

    Cons

    The company grew fast which caused issues with how procedures progressed along. This caused frustration amongst employees. Management doesn't listen to employees needs

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  6. Helpful (8)

    "All downhill after training."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Altisource full-time for more than a year

    Pros

    Entry level pay is $15 ph + bonuses based on preformance. Training is 5 weeks, 2 in the classroom, 3 on the floor.

    Cons

    The work environment is extremely stressful. It's collections, so I expected to get a hard time from debtors. The stress here is caused by management. All managers and most team leads act hostile and annoyed when you ask for their assistance. Their assistance is required for you to do your job. Literally several times per active call you won't be able to move forward without them coming to your desk and signing off on each step. They also set un realistic preformance standards. You are expected to make 300 outbound dials a day. Okay that can be done, if that was all you were doing. However, you are also expected to field inbound calls as well. Each inbound call takes time away from your outbound dials and they refuse to acknowledge this. If I'm expected to make no less than 38 dials per hour, then I lose 2 hours of my day to inbound calls, how can I meet my goal? Answer: I can't, but during my preformance review I will be told I'm not meeting key preformance indicators (300 dials) and will be denied any raise. Additionally my work files, needed to establish my bonus each month will randomly be taken from me and given to favored agents, thus decreasing or eliminating my bonus. Management is constantly heard speaking negatively about employees and discussing how to get rid of them. I've worked many corporate jobs over my 19 year work history. This is by far one of the worst jobs I've ever had. Even worse than working night shifts at Denny's. I can't wait to get out and it has nothing to do with the collection aspect.

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  7. Helpful (59)

    "Good place to work and getting better!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Valuations Analyst in Saint Louis, MO
    Recommends

    I have been working at Altisource full-time for more than 3 years

    Pros

    The company provides a great work environment and I really enjoy working with my co-workers. I have noticed very positive changes in the past year. They are taking solid steps to boost employee morale (perks, engagement committee, casual summer dress code (jeans) etc..) and have instituted a chance for analysts to be recognized for a solid pay boost after 1 year (Senior Analyst). I have never had a problem getting a needed day off (flexible) and there are about 19 PTO days and 8 or 9 holidays per year which is certainly better than my last employer and good opportunities for overtime as well. They just made a very gracious allowance to retain me as I am relocating 2 States away for a personal relationship and I can't thank them enough.

    Cons

    New database platform has it's share of issues and we all hope they will continue to work out the bugs. Base rate of pay probably should be a bit higher for this position but overtime opportunities and monthly bonuses certainly help make up for it.

    Altisource Response

    August 29, 2016

    We are so glad you see all the hard work we are putting in to develop your three C's - Career, Compensation and Contentment. Bradford Wilkins Vice President, Human Resources bwilkins@altisource.com

  8. Helpful (9)

    "They're trying.."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sandy Springs, Fulton, GA
    Neutral Outlook
    No opinion of CEO

    I have been working at Altisource full-time for less than a year

    Pros

    You can see the changes that we're making to change the culture and environment at the office - particularly the Atlanta office. Although we're extremely disconnected as business units, likely because we're buying so much so quick, we have outgrown our office and are in the process of expanding our Atlanta footprint. The benefits are OK, we do get snacks and drinks for free (a perk unless you're on a diet...) but we have more team culture-building activities that is hopefully going to change this extremely lethargic and boring place for the better! - we're growing like crazy - salaries are good - snacks and drinks - fairly casual work environment - you can wear jeans - they're cutting off the dead weight and bringing in a lot of new talent

    Cons

    - business units competing for priorities - on-boarding is a complete mess - our IT is horrible - I feel like we may as well just use DOS-based programs - we are still trying to have small company policies but we're outgrowing them

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    Altisource Response

    August 29, 2016

    Thank you for recognizing our efforts! There are indeed a lot more exciting events happening. Were you able to join us at Altisource Family Night at the Atlanta Braves game? Regarding your feedback, we are in the process of rolling out a global onboarding program that should address both onboarding and IT. We are also updating our policies, processes and technologies to create more efficiencies. If you have any specific suggestions, please contact me at bwilkins@altisource.com Bradford Wilkins Vice President, Human Resources bwilkins@altisource.com

  9. Helpful (15)

    "The good pay is not worth it! Stay Away!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Altisource full-time for less than a year

    Pros

    The pay is above market and there are a lot of very smart people in the company.

    Cons

    I don't even know where to begin but here are a few: - The executives create/encourage a toxic work environment. - HR is the biggest offender. - They have discriminatory hiring practices including hiring decisions based on an IQ test. - All of their revenue is generated in US yet only small percentage of the workforce actual based in the US. - Continuous small lay-offs so they don't have to call them that. - As soon as you build something good, they ship it off to India and lay you off.

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    Altisource Response

    June 13, 2016

    We're sorry in your less than one year you didn't have a good experience. We don't base any hiring decisions based on an IQ test; we evaluate several data points including the Wonderlic assessment that incorporates a variety of questions under a timed scenerio. We have 2,500 team members who are based in the US and teammates spread across the world. By leveraging our global team it allows us to work more productively and efficiently. If you have specific concerns about the environment, I'd appreciate more details be sent to bwilkins@altisource.com Thank you, Bradford Wilkins Vice President, Human Resources

  10. Helpful (13)

    "Product Manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Altisource full-time for more than a year

    Pros

    They did have a good variety of snacks and beverage types in the kitchen. The Boston office has a good location.

    Cons

    Awful toxic work environment. They don't hire the best people. The management team creates a toxic environment. No accountability and no real leadership. They don't empower leading contributors.

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    Altisource Response

    May 19, 2016

    I'm sorry you didn't have a good experience in Boston. Please email me specific concerns regarding a "toxic" environment. My email is bwilkins@altisource.com Thank you, Bradford Wilkins Vice President, Human Resources

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