Amazon Back Office Reviews | Glassdoor

Amazon Back Office Reviews

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Found 4 reviews

4.7
StarStarStarStarStar
99%
Recommend to a Friend
100%
Approve of CEO
Amazon CEO Jeff Bezos
Jeff Bezos
2 Ratings
  1. "Back office specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Back Office Associate III in Huntington, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time for more than 8 years

    Pros

    Good area to work in. You help customers resolve issues with unknown or fraudulent charges on their credit cards. Excellent benefits from the company and they offer 401k, major medical and dental as well as vision plans for employee and family Flexible work hours

    Cons

    When I worked their the management changed often. They had 4 operations manager changed in 4 year period. Schedule bids are another issue unless you get the shift you want. Team leads vary some are excellent others like to get a steady pay check. Area managers change quite fast as well. Some move up the corporate ladder and others well vanish. Also HR in some areas create their own rules that govern the north eastern...

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    Advice to Management

    Be more consistent with your own policies and have all your call centers and fa fillment centers use the same policies across the board. Don't change them based on the location. Like HTS shouldn't be different from lexi1 or Lexi2.

    Amazon2016-10-28
  2. Helpful (2)

    "Loved the job until I was dismissed with no warning and no notice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Back Office Associate III in Huntington, WV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time for more than a year

    Pros

    Pleasant environment. Often freebies, snacks, food... etc. They seem to care about customers

    Cons

    The pay isn't the greatest, but good for the area. They can fire you out of the blue with no warning and no discipline steps.

    Advice to Management

    Don't let HR bully you management, stand up for your employees. How can you admit you don't believe there was any intentional wrong-doing, then fire a person anyway with no written, no final, no nothing. This was the only job I've ever had that I actually liked. Thanks for ruining it for me.

    Amazon2013-04-03
  3. "Superb company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Back Office Executive in Pune
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    There is no dress code and a lots of fun activities on the floor. Very nice working environment.

    Cons

    Actually there is no negative comments. Very good place to work. I love Amazon.

    Amazon2019-02-13
  4. "Back Office Associate for VCM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Back Office Associate in Calle Blancos
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time for more than a year

    Pros

    Benefits, good environment, Amazon culture

    Cons

    Leadership people, politics within the company

    Advice to Management

    Make your people feel more appreciated

    Amazon2018-07-11
Found 4 reviews