Amazon Reviews in Chicago, IL | Glassdoor

Amazon Chicago Reviews

Updated September 22, 2017
34 reviews

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Chicago, IL

2.9
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
25 Ratings

34 Employee Reviews

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  1. "Working at Amazon Web Server (AWS) - Loving it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Account Manager in Chicago, IL
    Current Employee - Senior Technical Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    AWS does it right. They make everyone an equity owner in the business, so you have a vested interest in helping the company succeed. They also make sure you are compensated in a 4 year plan, which gives you the impression they want you to stay. I love that whenever there is a question about what we should do, all you have to think about is, what is best for our customers? That is the difference between Amazon and their competitors, Amazon is truly customer obsessed and not focused on the bottom line like other companies.

    Cons

    You have to be careful when speaking in public, with customers, and general so you don't disclose information that is not appropriate. It's hard working for a company that everyone knows and loves, because if one thing goes wrong everyone ( friends, family, and neighbors) call you to see if you can help make it right.

    Advice to Management

    Overall, keep up the good work!


  2. "Fulfillment Associate - Amazon Prime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Amazon Prime Fulfillment in Chicago, IL
    Current Employee - Amazon Prime Fulfillment in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    The application process is efficient and seamless. The work is busy and you get to work with a diverse group of people and managers. The managers are accommodating and open to suggestions for change or improvement of processes. Even as a part time employee, you feel a part of the Amazon team and have access to employee discounts too.

    Cons

    From offer acceptance to start of work, it took a full month, which was frustrating as I was ready to work immediately. There is a lot of change all the time, in procedures for orders processing and fulfillment, which some people do not like change and are slow to accept. Some employees create more drama in the work place than is necessary. Senior management is addressing concerns as soon as possible though. The biggest con is getting work hours for shifts, which is first come, first served. Not set hours, which can be challenging.

    Advice to Management

    After 30 or 60 day work trial, promote employees based on their level of experience for more challenging assignments or increased Levels of approval, as needed. Need to have more problem-solving personnel in order to increase efficiency in the Receiving or Stow process.

  3. "Hard but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Practice Manager in Chicago, IL
    Current Employee - Practice Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Innovation, freedom to expand, tons of potential

    Cons

    Disorganized, hard to fit in

    Advice to Management

    fix onboarding, WIKI's are not answers and are not friendly to those who are trying to learn and fit in. Especially when they are remote.


  4. "You'll being an Amazonian!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transportation Lead in Chicago, IL
    Current Employee - Transportation Lead in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Amazon is an amazing place to work. The company is constantly growing furthering career security. Full time employees get amazing benefits, Time off, and other perks. If you work hard you will go very far as they try to promote from within. The work can be challenging but if you're like me the challenge is always rewarding. Most shifts are four 10 hour days allowing you a solid three days to recharge and relax.

    Cons

    Can not think of one!


  5. Helpful (2)

    "Like an abusive boyfriend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Chicago, IL
    Current Employee - Area Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    benefits, stock, relatively fast growth

    Cons

    no work-life balance, you actually get yelled at, no training, everyone is new and therefore no one has any idea what they're doing even at the senior level. As an area manager you have no power with holding associates accountable in fear of exhausting the labor force. People are looked at in terms of units processed not actual human lives (11 weeks of mandatory overtime this summer alone).

    Advice to Management

    It actually doesn't matter how you do PPR wise, you just need your seniors to like you and you'll move up but it's at the expense of having a life


  6. Helpful (1)

    "Sortation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sorter in Chicago, IL
    Current Employee - Sorter in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Great way to gain experience

    Cons

    Management changes a lot so different Ideas constantly


  7. Helpful (1)

    "Maybe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ambassador in Chicago, IL
    Current Employee - Ambassador in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    At Amazon, they push to the limit. The old saying by Bezos is completely true, you must work long, hard, and smart. It makes you realize how much you can really accomplish.

    Cons

    Very little engagement and high turnover. The stress accumulates very quickly if you don’t manage it well, leading to the inevitable burnout. A lot of employees have left because of that. There are no policies in place to help manage it. Mental health days do not exist at Amazon, unfortunately. This is my biggest gripe with the company.

    Advice to Management

    Pay attention to the culture more, you’ll win long term.

  8. "VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Engineering in Chicago, IL
    Former Employee - Vice President Engineering in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    you can learn anything and removing anyone in the industry

    Cons

    Too much working hours and no work life balance

    Advice to Management

    take care of employees


  9. Helpful (1)

    "Ops Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FC Operations Manager in Chicago, IL
    Former Employee - FC Operations Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Surrounded by mostly good people and Associates. Pay and benefits are decent. Customer focus is phenomenal and what initially attracted me to the company.

    Cons

    Amazon fulfills their customer demand on the backs of their employees (particularly the managers). Excessively long hours and non-stop OT in Operations - Fulfillment Centers. As a manager, you will chase processes endlessly and face unrelenting micromanagement. Senior managers have been promoted so quickly and are process-smart, leadership-poor. Many can't lead a squirrel out of a wet paper bag. GM/AGM lead based on the heat they get from their Regional Ops leadership.

    Advice to Management

    Take better care of your employees/managers or you will dry up your labor pool! They cannot continually hear "we need to schedule mandatory OT for another week due to customer demands and high volume." It gets old and makes it difficult for the junior and mid-level managers to have to explain to employees who have lives outside of work.


  10. Helpful (4)

    "Frustrating, lack of support, be prepared to be thrown to the wolves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Chicago, IL
    Current Employee - Virtual Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time

    Pros

    Set your own hours (as long as they are available)
    Decent pay for a work from home job
    Direct Deposit
    Customers are mostly nice
    The goal is to make the Customer happy

    Cons

    10% discount is low
    Training is all online and extremely boring
    50 hours to train in Phase 1 and Phase 2
    They throw you into calls before you complete the training
    Team Lead is NEVER online when you're working
    Support team email box is usually full and can 't receive your email
    Constant technical errors with VPN and phone system
    Time between phone calls isn't enough to regroup after a difficult call

    Advice to Management

    break up the training with more videos and hands on training and less "reading".
    Make sure that the support people in place are actually supporting the agents.


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