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Amazon Customer Service Associate Reviews

Updated February 6, 2018
307 reviews

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Customer Service Associate

3.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
181 Ratings

Employee Reviews

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Pros
Cons
  • While my work-life balance is great - others are having a different experience (in 2134 reviews)

  • Sometimes no work life balance and manager will not let you work overtime (in 444 reviews)

More Pros and Cons

  1. "Great Work from Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Taylors, SC
    Current Employee - Customer Service Associate in Taylors, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Work from Home; 40 hrs a week. Plenty of paid training. Great benefits

    Cons

    NOT flexible; limited vacation; $10/hr.

    Advice to Management

    Keep up the support! Great leadership!


  2. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Seattle, WA
    Current Employee - Customer Service Associate in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Work from home, consistent work, regular on-time pay.

    Cons

    Low pay, lack of flexibility, no work/home/family balance, no performance incentives. They offer a bonus but it's nearly impossible to qualify for the quarterly bonus without violating any policies or genuinely assisting the customers. Also, no matter where you live, the work schedule is based on Pacific time zone, which can cause some terrible scheduling conflicts for people in other time zones.

    Advice to Management

    Offer more incentives to agents who work hard and perform well. Be more mindful of employees' family needs and obligations.

  3. Helpful (1)

    "Horrible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Gainesville, FL
    Current Employee - Customer Service Associate in Gainesville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    - gift cards
    - great co-workers

    Cons

    Lack of communication seems to be the epitome of Amazon. Being a customer they're great but they forget that their employees are also their customers. I will never work for this company again and would not recommend to anyone, not even my dog. The amount of work they require from you is not worth the amount they pay. They expect you to answer every single email, every single call and bend over backwards for nothing. Amazon sucks when you're an employee.

    Advice to Management

    Stop being so complacent and give the CSA's a break. You're so customer obsessed that you tend to forget about the people working for you.


  4. "Customer Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Seattle, WA
    Former Employee - CSA - Customer Service Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Only having to concentrate on the customer!! Not having to sell them some thing else before getting off of the phone!

    Cons

    Shift bids based on your PRR that is based on customers replys


  5. "Reserves Customer Serive Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Atlanta, GA
    Current Employee - Customer Service Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Able to set your own work hours.
    Work From Home (No Commute)
    Amazon provides computer/equipment.
    Able to work up to 60 hours a week.
    $10/Hourly.
    Great benefits for full time.
    Amazon discounts.
    They send you free stuff throughout your time there.

    Cons

    Have to schedule your own break.
    Team leads sometimes are unhelpful.
    Not really any help during training


  6. Helpful (2)

    "Not as dreamy as you think"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Remote, OR
    Former Employee - Customer Service Associate in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Great co-workers and amazing lower level management. Mid and high management will be in the cons section. Great for showing off on your resume. Benefits are okay, but seem to discourage families, as they are only affordable for single people with no one else to support.

    Cons

    Expensive benefits for families
    Poor rate of pay (not commensurate with merit or expertise)
    Promotions are NOT merit based.
    Hire some really unqualified people and when they can’t “get it,” it reflects poorly on the trainers and training managers.

    Everything is about the customer, which seems great, except that it’s often at the expense of the employee. Training for your role is a joke. It’s pathetic and everything you actually learn will be from being thrown to the wolves and having to figure it out yourself. They have a saying, “it’s Day One.” Basically you are asked to treat everyday like it’s your first because they WILL change your job overnight; no notice, no adequate training, no compensation, no clue what you’re doing. And don’t even worry about how great you appear in their ridiculous metrics. You can be an ace and it doesn’t matter. You will not advance, even if you’re overqualified for your role. Advancement is for those who get cozy with the mid and high level managers, who couldn’t possibly care less about the people doing the actual work. I LOVED my job for the first few months, but then it took a turn. They literally changed my entire job in the middle of a workday to something I was not trained for due to “business need.” Twice. I didn’t even get an email; my profile just suddenly changed. Everything awful that they do (which is abusive) is due to “business need,” and it’s like managers are just robots repeating that phrase incessantly. Managers often just don’t show up at all and entire teams are left winging it. There’s no accountability past level 4 and they just do whatever. But 2&3 are monitored like viruses in a Petri dish. Trainers are the same level as new hires and are only in the role temporarily, but because managers don’t actually know how to do the jobs they are managing, the trainers get locked into guiding new hires for months at a time.

    Advice to Management

    Treat your employees as well as you do your customers. In fact, we ARE customers. This is a miserable environment and horribly abusive to the people acting as the face of the company. And it shows.


  7. Helpful (1)

    "Illusion of Grandeur."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Columbus, OH
    Current Employee - CSA - Customer Service Associate in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Will hire any person that can fill out an application
    Fulltime
    Great 401K Plan
    Potential to advance easily
    Very fast pace and ever changing.
    Work from Home

    Cons

    Stock plan is a flat out lie
    Cross train into every dept they can get you in without any compensation at all
    Always changing supervisors (9 in 1year)
    Cant settle and learn your job because they are ALWAYS shuffling employees
    After 1yr you are eligible to earn Vacation 1 hour at a time.
    Quarterly bonus is ALWAYS not right
    Never know from 1 day to the next what your going to be doing

    Advice to Management

    Stop shuffling employees like a deck of cards
    Slow down
    All Supervisors should have at least 6 weeks on the phones so they know what they are talking about
    Employees that work from home should be able to have some fun like they do in Seattle

  8. "You Are a Number, Not a Person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    You get time and a half for working on holidays and everyone gets 8 hours of pay on holidays whether they work or not

    Cons

    Limited time off availability, Management doesn't care about employees, impossible to get help from management if you work past 5,

    Advice to Management

    Treat your employees like you care about them


  9. "Amazon is an okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Remote, OR
    Current Employee - CSA - Customer Service Associate in Remote, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    work from home
    Provide equipment
    Nice people to work with
    Overtime

    Cons

    Training is short, rushed and not thorough
    You are thrown out on the floor messing up calls b/c you don't know what you are doing
    Always a problem with the system
    Must work weekends

    Advice to Management

    Please make training more thorough and less rushed. It's really important that associates are able to help the customer and if we aren't trained properly, we can't help efficiently and everyone gets frustrated.


  10. "Emotional draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Associate in Kennewick, WA
    Current Employee - Customer Services Associate in Kennewick, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    When you can actually help someone it is great. However this is not the case most if the time. You must lie and make excuses for things that you have no control over.

    Cons

    Most of the time you are limited to what you can can do for the customer. I often find myself throwing money at the problem which creates concession abusive from many of our customers. This job takes a lot of of a person and there positive energy.

    Advice to Management

    Management needs to understand that change is is not always good.