Amazon Customer Service Associate Reviews | Glassdoor

Amazon Customer Service Associate Reviews

Updated July 19, 2018
371 reviews

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Customer Service Associate

4.0
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Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
238 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2285 reviews)

  • "No work life - personal life balance" (in 472 reviews)

More Pros and Cons

  1. "The Perfect Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Tampa, FL
    Current Employee - CSA - Customer Service Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    I'm a mother of 3 boys so my schedule is kinda hectic. But Amazon allows a flexible work schedule so I can make sure I am always available for my children.
    Amazon is my home away from home. If I'm not "Home with my children", I'm "Home with Amazon". I love the fun and interactive ways to help people whether its helping them find the perfect dress for that special night out, or helping someone who doesn't know how to shop online place their first order. Every day is a learning experience and I LOVE that!

    Cons

    You must have patience and people skills.

    Advice to Management

    A smile will always shine through, even on the phone. If you can't tell their smiling, then clouds are in their way!


  2. "Performance is closely monitored on a weekly basis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Cincinnati, OH
    Current Employee - Customer Service Associate in Cincinnati, OH
    No opinion of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    The main pro about the reserve customer service associates is the flexibility and the ability to make your own schedule as well as to work from your home.

    Cons

    As a customer service associate you take phone calls via computer. You are monitored by the response you receive from the callers as to whether you helped them or not. Sometimes there is nothing you can do to affect this. It can be a company policy that you are the messenger of, and the customer is not happy and grades you harshly. You can lose your job if you get a low Positive Response rate.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Grand Forks, ND
    Current Employee - CSA - Customer Service Associate in Grand Forks, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Work from home, great team, good benefits and bonuses

    Cons

    The scheduling system is not fair or accurate. Bad work hours

    Advice to Management

    Management only tells you what you want to hear and doesn't stand up for the employee.


  4. Helpful (2)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Cincinnati, OH
    Former Employee - CSA - Customer Service Associate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon part-time (Less than a year)

    Pros

    Part-time, work from home was pretty nice. Make your own shift. Take off when you need if you have the hours to take. I got 20 hours every 3 months to take off whenever I needed. No calling in. Plus, there was plenty of VTO posted every week, so you can take those hours if they're posted and not have to work.

    Cons

    Very unforgiving disciplinary system. Your customers are you judge and jury, so if they're having a bad day to begin with, not much can stop them from giving you a "No", which to Amazon is the bottom line.

    Advice to Management

    CSAs get recorder. Let CSAs protest the "No"s and have a team leader review it and take it away if it's not the CSA's fault.


  5. "A lot of work for the low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Associate in Raleigh, NC
    Current Employee - Customer Service Associate in Raleigh, NC

    I have been working at Amazon full-time (Less than a year)

    Pros

    Work from home
    Employee discount
    Work/life balance

    Cons

    Very low pay
    Manager never available
    Having to deal with irate customers and emails at the same time
    Get surveyed by customer which can affect your job


  6. "Customer Service Associate/Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Kennewick, WA
    Former Employee - CSA - Customer Service Associate in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    -Fun environment
    -Some GREAT managers
    -Tons of opportunity for advancement
    -lots of career development.

    Cons

    Very stressful work environment, it's why they try to keep people engaged with fun activities. "Political" barriers to advancement. Internal friction between branches of operation. Some positional advancement is extremely competitive which can lead to unfulfilled promises made by management.

    Advice to Management

    Focus less on punishment and more on development. The use of metrics and constant monitoring of work creates a perception of hostility between workers and their managers.


  7. "Not worth the pay but work from home is nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Ability to take time off as needed
    Nice manager
    Work from home in your pajamas!
    No commute

    Cons

    Long hours
    Low pay
    High expectations for the amount you are paid
    Rude customers/drivers

    Advice to Management

    Increase pay

  8. "Good job if you can work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Danville, KY
    Current Employee - CSA - Customer Service Associate in Danville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    You get to work from home

    Cons

    Pay is low
    Call volume is very high
    Computer must be plugged into a modem, WiFi won’t work anymore


  9. "Customer service"

    StarStarStarStarStar
    Current Employee - Customer Service Associate in Los Angeles, CA
    Current Employee - Customer Service Associate in Los Angeles, CA

    I have been working at Amazon part-time (More than 10 years)

    Pros

    I believe in Amazon, because of its loyalty to customers. Customers come first.
    This is true of m6 experience as a customer of Amazon for years. I like the business strategy and it’s growth oriented mission.

    Cons

    Need for company to talk to customers person to person.

    Advice to Management

    Customer service is a Good thing!


  10. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Jacksonville, FL
    Current Employee - CSA - Customer Service Associate in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Your support system is amazing and is always there to help you

    Cons

    You bid on shifts every 3 weeks and if you don't preform well you get a crummy shift