Amazon Customer Service Representative Reviews | Glassdoor

Amazon Customer Service Representative Reviews

Updated September 21, 2018
214 reviews

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Customer Service Representative

3.8
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Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
128 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2397 reviews)

  • "I have no work life balance issues" (in 500 reviews)

More Pros and Cons

  1. Helpful (2)

    "VCS Virtual Customer Service Agent..EXCELLENT WFH position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Albany, GA
    Current Employee - Virtual Customer Service Representative in Albany, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    -Learning new things everyday
    -Leadership is always there to help, is friendly, encouraging, and wants to see you succeed.
    -pay is good for a Work From Home position
    -Amazon sends all the equipment and training needed to effectively carry out your job
    -fun and lively atmosphere to work in
    -receives recognition for your work on a constant basis
    -able to proceed up through the company internally
    -peers are always available to help when needed.
    - will work with disabled, and people attending school to succeed
    - great benefits and bonus's
    -creatively able to troubleshoot and handle problems that are faced by customer.
    I love my job at Amazon!!! I was a quality engineer for 22 years and went into early retirement. I got bored and decided to apply. I'm so happy I did! This is one of the most fun and gratifying positions that I ever had.

    Cons

    -compensation could be better considering the work but its still ok
    -fast paced environment that is constantly changing
    -if you need your hand held this is NOT the position for you
    -sometimes the systems can go wonky making it a hard day
    -this is a metrics based position and you have to work hard to keep them up if you want to succeed, and sometimes no matter how hard you try you will fail because its basically up to the customer to grade you.

    Advice to Management

    -less micromanaging, bring in the changes before we are faced with them. Re-construct the metric system to be on a more fair basis


  2. Helpful (1)

    "Reserves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Customer Service Representative in Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    They have a lot of support, via supervisors or peers or knowledge database

    Cons

    They have one question surveys that all of your work if based off from, if everyone answers "no" you get wrote up

    Advice to Management

    Have a more dynamic way to measure productivity

  3. "Work from Home Seasonal Customer Service Rep (CSR)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Contractor - Seasonal Customer Service Representative in Jackson, MS
    Former Contractor - Seasonal Customer Service Representative in Jackson, MS
    Recommends

    I worked at Amazon as a contractor (Less than a year)

    Pros

    --Working from home
    --Wide choice of shifts to work
    --Shift swap with workmates
    --Paid sick days
    --Fair policies about being late and no-call, no-shows
    --If you are scheduled to work on a day Amazon expects low calls from customers, Amazon may give you the option to take some time off. It is completely voluntary on your part. If you want to continue working with low call volume, you can do so.
    --Employee discount on Amazon-disturbed items (discount does not apply to other sellers on Amazon website)

    Cons

    None come to mind ......


  4. "AMAZING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Great place to work. Everything has been amazing and people make me happy.

    Cons

    Nothing, I just love being here.

    Advice to Management

    Great


  5. "work at home"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Remote, OR
    Current Employee - Customer Service Representative in Remote, OR

    I have been working at Amazon part-time (Less than a year)

    Pros

    the job is flexible and work at home

    Cons

    survey not worth to determine a job

    Advice to Management

    part time flex need to be in right category to get their benefits


  6. Helpful (3)

    "Work hard, be yelled at by customers, work harder, get minimum wage."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Denver, CO
    Current Employee - Virtual Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Work from home, quarterly merit based bonuses

    Cons

    Customers can treat you horribly, everything is merit based, don't get paid enough to be screamed at, nothing changes in procedures.

    Advice to Management

    Make it easier on your agents to hand off belligerent customers. We don't get paid enough to be screamed at, called names, and berated, and then be expected to do it with a smile.


  7. "It has been an awesome experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Jose, CA
    Current Employee - Customer Service Representative in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    The benefits that come with the job

    Cons

    I don’t have any, it has been a very good experience

  8. "Virtual Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Customer Service Representative in Seattle, WA
    Former Employee - Virtual Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Good company, nice Managers, helpful tech help

    Cons

    Bid their hours and can get shifts you dont want


  9. Helpful (1)

    "I really expected more..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Working at home
    "Met" some nice people

    Cons

    Work life balance is a joke - constant OT required due to increased sales in speciality department
    I've had 6 managers in less than a year and a half, consistent leadership would be nice
    Training is a joke and nothing like taking real calls
    Terrible computer system - lots of problems w/down time or things that do not work properly
    Low pay, hard to get any raises, hard to understand bonus program
    If you are good at what you do, good luck at getting another position, if you apply (yes, this is true!)

    Advice to Management

    Consistency in everything would make this a much better position
    Better training
    Better pay - Mr Bezos you need to pay your virtual workers more for all that they do for Amazon's customers
    Less moving employees from one team to another


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Customer Service Representative in Phoenix, AZ
    Current Freelancer - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon (More than a year)

    Pros

    I can schedule my own hours; Managers are very nice and the company always sends free merchandise.

    Cons

    Sometimes customer's are angry because items are not delivered at a certain time or the AMZL drivers incorrectly deliver packages.