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Amazon Customer Service Representative Reviews

Updated February 20, 2018
174 reviews

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Customer Service Representative

3.6
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Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
99 Ratings

Employee Reviews

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Pros
Cons
  • While my work-life balance is great - others are having a different experience (in 2134 reviews)

  • Sometimes no work life balance and manager will not let you work overtime (in 444 reviews)

More Pros and Cons

  1. "I used to like Amazon, Now I love Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Knoxville, TN
    Current Employee - Virtual Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Flexible hours, helpful and friendly management, freedom of choice and understanding. Opportunity to move up and grow, just communicate your goals.

    Cons

    None that I can see.

    Advice to Management

    Keep being there for us and we’ll keep being there for you! Thank you for all you do to make this such an amazing work experience.


  2. "Excellent and flexible working hours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (Less than a year)

    Pros

    Work on your own time
    Excellent rate
    Friendly staff

    Cons

    Don't have a specific working hours. Sometimes you don't have a supervisor telling you what to do and how to do your work.

    Advice to Management

    Try to establish to smaller island to promote employment for college students.

  3. "Misrepresented the job i applied for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Customer Service Representative in Baton Rouge, LA
    Former Employee - Work From Home Customer Service Representative in Baton Rouge, LA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Great manager
    good benefits
    supplied equipment

    Cons

    had to talk to delivery drivers some of which who were foreign and were hard to understand.
    did not tell us we would not be doing customer support until we were in training.
    Long hours.

    Advice to Management

    Make the job descriptions more descriptive for potential employees so we know exactly what we are applying for. if its not a customer support position put that in the job description.


  4. "Amazon is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    Great benefits, Really care about the customers.

    Cons

    low pay, high work load


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialty Customer Service Representative
    Former Employee - Specialty Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    $10/hr
    Up to 20 Hrs Of OT a Week And Paid Personal Time & Breaks
    Flexible... offered a lot of UPT, PTO & Voluntary Time Off
    Chose my schedule
    Only had 1 Manager (worked for 9 months) & She was really efficient
    Ability to communicate with coworkers & managers easily..
    There’s literally a search engine for anything you would need
    LOTS of gift cards for great work ethics (prr, Working a lot of overtime, etc)

    Crosstrained in multiple departments (could be a con if you don’t like the variety or the dept)
    Team meetings are entertaining & helpful
    Holiday pay

    Cons

    Training is quick. It was fine for me & You had many tools & resources to help So it wasn’t bad..

    Certain policies and things out of our control can make it a bit hard to keep every customer satisfied. Positive positioning is key...

    Advice to Management

    Management isn’t always on the same page. They also make frequent changes to things that can confuse people, especially when communication site wide is missing..


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Seattle, WA
    Current Employee - Senior Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Amazon has been a good employer. The benefits are awesome.

    Cons

    The only downside is working for managers that don't know what they're doing. I've known more about my position than most of the managers I've worked for.

    Advice to Management

    Provide more opportunities for people who know what they're doing not just people that talk a good game in the interview.


  7. "Salary at amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Virtual Customer Service Representative
    Current Employee - Virtual Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon (Less than a year)

    Pros

    Flexible schedule. Great managers. Work benefits.

    Cons

    Sometimes it take forever to get hired on

  8. "Happy & Proud Amazonian!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Virginia Beach, VA
    Current Employee - Virtual Customer Service Representative in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Successful, Progressive, Innovative Company. Knowledge and Idea Sharing. Manager and Team Support. Recognition. Benefits. Various Schedule and Time-Off options. Tools and Resources at our fingertips. Positive work environment.

    Cons

    I have been with Amazon for 6 months and haven't discovered any "cons".

    Advice to Management

    Keep providing positive work environment, great benefits and growth opportunities for Amazonians.


  9. "Very low pay. Very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Raleigh, NC
    Former Employee - Bilingual Customer Service Representative in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Work from home. Discounts. Paid holidays. Double pay for OT.

    Cons

    Training is very short, and nobody, including managers, really know what's going on. So you're being thrown to the wolves after 4 - 5 days of training, and have to start taking real calls. Customers are always angry and want free stuff. You will lose all your teeth and hair from being so stressed out. Not worth it.

    Advice to Management

    Start your CSR's at $12 an hour. Hire managers who can read, write, and properly coach employees.


  10. "No work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Winchester, KY
    Current Employee - Customer Service Representative in Winchester, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Good benefits. No other pros

    Cons

    Scheduling sucks. No work life balance. Pay to be desired.

    Advice to Management

    Rethink scheduling efforts