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Amazon Customer Service Representative Reviews

Updated June 11, 2018
193 reviews

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Customer Service Representative

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
112 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2293 reviews)

  • "No work life - personal life balance" (in 472 reviews)

More Pros and Cons

  1. "Vcc-CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cheboygan, MI
    Former Employee - Customer Service Representative in Cheboygan, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Average pay, helpful and friendly co- workers and supervisors. Works with you when an emergency happens.

    Cons

    If you don't get converted, you are let go....and have to wait at least 90 days to re apply.


  2. "Overall Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Savannah, GA
    Current Employee - Customer Service Representative in Savannah, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Good pay
    Great health benefits
    Good time off/vacation policy
    Flexibility

    Cons

    Sometimes you have to deal with really rude customers

  3. "Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lexington-Fayette, KY
    Current Employee - Customer Service Representative in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 5 years)

    Pros

    Stock
    Medical benefits
    401-K
    Work Life balance

    Cons

    No consistent development
    system Issues
    Management not familiar with what is needed
    Low pay scale

    Advice to Management

    Develope


  4. "My Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennewick, WA
    Current Employee - Customer Service Representative in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    -Higher than minimum wage
    -Annual Raises
    -Stock
    -401k
    -Time off
    -Opportunity for advancement

    Cons

    -Can be stressful at times with the workload
    -

    Advice to Management

    Do not be too strict on employees


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Atlanta, GA
    Former Employee - Inbound Customer Service Representative in Atlanta, GA

    I worked at Amazon full-time (Less than a year)

    Pros

    Working from home.. Set schedule

    Cons

    .Getting a no from customers because they don't agree with Amazon policy..


  6. "I love Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indian Trail, NC
    Current Employee - Customer Service Representative in Indian Trail, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Flexible, inspiring, informative and cx obsessed

    Cons

    None at all for me!

    Advice to Management

    Stay cool!


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    10% discount. Can meet people globally working virtually. Amazon is a global brand. Having it on your resume is a plus.

    Cons

    Management is not engaging. Training is self lead. You learn on the job with real life situations. Pay is very low.

    Advice to Management

    Better training. Be willing to help in career advancement.

  8. "Work from home Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Winston-Salem, NC
    Current Employee - Customer Service Representative in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    *Working from home and ability to work any where.
    *They provide you a laptop you can use
    *You just need to submit a ticket if you want to take some time off
    * Some team managers are flexible and nice
    *You are given the authority to do what you can to help the customer

    Cons

    *$10/hr you get a raise of $0.25 cents every 6 months upon review if your metrics and performance is good.
    *Amazon Outage policy sucks, if their own device fails and you cant sign in to work, you just gotta deal with it and be broke or use your vacation time to cover it.
    *They keep realligning you to different group and team managers every 6 months
    *Your growth in the company is impossible because they keep your managers every 6 months.
    *Survey is your lifeline in the company and they base your metric with how many response you get,if a customer gives you a NO it ruins your bonus and you dont have a way to appeal or remove it
    *Managers are into Micro managing
    *Higher level managers dont care on the agent they just run statistics and just keep changing policies to mimize staff benefits
    *They offer you to resign with compensation so that the company isnt required to pay unemployment.

    Advice to Management

    take care of your agents and let them higher managers take phone calls and understand what it feels to be yelled at.And start raising the pay rate.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Huntington, WV
    Current Employee - Customer Service Representative in Huntington, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 5 years)

    Pros

    Awesome atmosphere, relaxed work environment

    Cons

    Constant peer competition and worry of performing


  10. "Virtual Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Fort Lauderdale, FL
    Current Employee - Virtual Customer Service Representative in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Flexibiity , structure, an amazing culture, great people,

    Cons

    There are no cons.

    Advice to Management

    None