Amazon Customer Service Representative Reviews | Glassdoor

Amazon Customer Service Representative Reviews

Updated November 22, 2017
150 reviews

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Customer Service Representative

3.6
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Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
82 Ratings

Employee Reviews

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Pros
  • Get chance to learn a lot while working on a real world problem (in 425 reviews)

  • It really depends on the individual employees to maintain the work-life balance (in 339 reviews)

Cons
  • Work life balance is not easy to maintain (in 1970 reviews)

  • There is nearly no work life balance (in 422 reviews)

More Pros and Cons

  1. "Might Be For You"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Customer Service Representative
    Former Employee - Virtual Customer Service Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time

    Pros

    Work From Home, Equipment provided, Discount

    Cons

    Fast Paced, Below par training

    Advice to Management

    Be more professional


  2. "Not a bad place to work"

    StarStarStarStarStar
    Former Employee - Virtual Customer Service Representative in Atlanta, GA
    Former Employee - Virtual Customer Service Representative in Atlanta, GA

    I worked at Amazon full-time (Less than a year)

    Pros

    Work from home, support of team and managers, supplied laptop and headset, easy job with lots of training.

    Cons

    Long hours, rude customers, lack of flexibility when time off it needed/wanted.

  3. Helpful (1)

    "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    They care about their employees.

    Cons

    Rely on the rating that customers give as the quality of the employee.


  4. "Amazon work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Nice team members.
    Dealing with different drivers everyday.
    Benefits

    Cons

    Managment
    Not get help immediately
    Ridiculous Metrics to reach


  5. "Customer Service/Seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Arlington, VA
    Current Employee - Customer Service Representative in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    So far so good, I’m still in training, but maybe that will interest some. I am on my 4th day at Amazon, & will work in their customer service Dept. for a guaranteed 3 months & possibly 3 more depending on how busy they are & whatnot. They talk a lot about doing a great job by not missing work, empathizing with & develop a great repore with the customer by being “customer obsessed” I am in a class of 25 & we have 2 trainers. I think they are both fabulous! They are always available, they don’t rush through everything, check with all 25 of us individually on about a daily basis, they answer most questions via a chat room & if they know the answer they offer a quick response, even when you PM them, it’s still super quick, I believe they both want the best for all of us, and they will do whatever it takes to help us all do well enough to become Full Time employees if we want it bad enough, I believe it will be possible.
    Also!! Starting this month all WAH Customer Service employees are provided with a HP Chromebook Laptop, & a headset. Basically, all I needed was a home office w/no distractions, an Ethernet Cord and a decently fast wired internet connection. I also HIGHLY recommend though they are not required, the following: Keyboard, Mouse, USB Hub (doesn’t have to be expensive), at least 1 extra computer monitor (I got mine at Goodwill for $10 & it came with the cord too & it is the smartest thing I bought!). Everything I just said must be wired, Amazon requires it, no WiFi & no Bluetooth. The Laptop they provide is very small & it will be extremely difficult to see the writing on the monitor & toggle between several websites. Right now I am using my Goodwill Monitor as my Primary and my Laptop’s Monitor as my 2nd & it works well for me. However, because it’s so cheap, I’m going to buy a 2nd Larger Monitor & put my little Laptop under a monitor Stand & that will open up a lot of desk space.
    I got to pick my schedule, I was able to pick between 4-10 hr or 5-8 hr shifts. There were a plethora of choices & I believe they will work for pretty mostly any schedule.

    Cons

    They do require mandatory OT & Blackout PTO & UPTO from Cyber Monday - January 1st.
    There are not many benefits for Seasonal Employees & the ones that are available aren’t that great.

    Advice to Management

    Offer something better as a benefit than what is currently available to Seasonal Employees.
    Keep up the good work with who you choose to train new WAH employees!


  6. "Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Richmond, VA
    Current Employee - Customer Service Representative in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Work from Home, Flexible Schedule, lots of help and resources available, Provides laptop.

    Cons

    Dealing with the different carriers....however that is not Amazon. If you enjoy being on the phone for long periods of time it is for you. Starting pay is rather low for all you are asked to do, but it is room to move around and get a possible increase.

    Advice to Management

    None


  7. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Friendly, customer oriented, helpful cooperative managers.

    Cons

    I can't think of any cons. I loved it.

  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Working from home is cool.

    Cons

    Was hired for customer service, and told the training would be four weeks. Two days after hire, transferred to driver's support, training cut from four weeks to ten days. Ten days to learn 7 different marketplaces and deal with drivers who are in a hurry. Not for me.

    Advice to Management

    Train for one or two marketplaces at a time. It is frustrating to be handling drivers quickly when you have no clue of how to do it.


  9. "Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Work from home, opportunity for growth, always changing

    Cons

    low pay, no sick time

    Advice to Management

    focus more on the positive


  10. Helpful (1)

    "Bilingual Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Chicago, IL
    Former Employee - Bilingual Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Many PTO, Good benefit

    Cons

    Hourly is really really low and so much work and stress, responsibility.

    Advice to Management

    Should consider hourly pay for bilingual worker.