Amazon Customer Service Supervisor Reviews | Glassdoor

Amazon Customer Service Supervisor Reviews

Updated Jun 22, 2018

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Found 5 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
42%
Recommend to a Friend
95%
Approve of CEO
Amazon CEO Jeff Bezos
Jeff Bezos
3 Ratings
  1. Helpful (1)

    "Good environment, not a lot of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Amazon full-time for more than 3 years

    Pros

    This was a fairly nice place to work. They have good benefits and perks, and the office space was comfortable. The work itself was sometimes challenging.

    Cons

    Not a lot of room for growth unless you fit a really specific personality profile. The work was often tedious, and the corporate culture was a bit off-putting.

    Advice to Management

    Think outside of the box when it comes to promotions. Your corporate culture is getting inbred.

    Amazon2015-10-30
  2. Helpful (1)

    "Great pay and benefits, exciting stuff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Seattle, WA
    Doesn't Recommend
    Positive Outlook

    I have been working at Amazon full-time for more than a year

    Pros

    Amazon is truly a cutting edge place to be. It's exciting to be in on all the newest, amazing things Amazon is doing, testing things no one else can even know exist, being a part of a great American company that puts small businesses on the map. It feels good.

    Cons

    TERRIBLE culture. No trust. Trust is key to every relationship. Including professional ones. There is none here. No one has your back. So much backstabbing. Like. SO MUCH backstabbing! Everyone just wants to get ahead and they don't care if they run over their own mothers to do it. It's really sad to see so much deceit and manipulation in a place that you dreamed would be so great.

    Advice to Management

    Know your people. A good leader knows what's going on. Stop looking at the surface and the numbers, and actually pay attention to what the human beings are doing to each other.

    Amazon2018-06-23
  3. Helpful (2)

    "Performance based company, or not?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Bow, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Amazon full-time for more than 5 years

    Pros

    Full benefits and a large assortment of packages to choose from. Stock options - only two-year vesting period.

    Cons

    Amazon claims to be a "performance based company", however, when a cross-trained employee of eight departments w/ 57 individual certifications, employee of the month seven times, and employee of the year two of the five years employed is unable to secure a promotion... one questions said mantra. Long story short, they poach external hires from Verizon and Google, offer them a huge hiring bonus and pay them less than...

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    Advice to Management

    Embrace the "tenets" you claim to stand behind or do away with them and pat yourself on the back for finally making a profit for the first time in 12 years. Twenty-five cents was it?

    Amazon2015-10-20
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in San Jose, San Jose
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    Great managers. Good opportunities for advancement. Decent Pay and yearly raises. Lots of free food and activities yearly. Double pay holidays.

    Cons

    Some departments are harder than others. Have to work holidays.

    Amazon2017-12-27
  5. "Senior Technical Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    I've been with Amazon for 2 years .. having started as an intern it was all a wonderful journey so far You'll find good people around you and one of the best managers & leads Completely cool culture, you'll start loving your job Enthusiastic peers who'll always cheer you up.. Growth is rapid and appropriate!

    Cons

    Stop luring us with employee benefits.. You stand out amongst all the companies out there .. Keep it going Jeff B you're a Gem .. it's still Day1 haha

    Advice to Management

    You're the best .. Look forward to work here for life.

    Amazon2017-04-25
Found 5 reviews