Amazon Customer Support Representative Reviews | Glassdoor

Amazon Customer Support Representative Reviews

Updated Mar 24, 2019

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Found 9 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
91%
Recommend to a Friend
76%
Approve of CEO
Amazon CEO Jeff Bezos
Jeff Bezos
6 Ratings
  1. "Kindle Tier 2 Tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Kindle Technical Support & Retail/Customer Service Representative in Huntington, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon for more than a year

    Pros

    Good environment, nice products and simple rules

    Cons

    Court not excusable for time off work so save your time for court if you ever have to go.

    Advice to Management

    get rehires back if it is due to just attendance allow them to come back. if it is for something serious then dont allow them to come back, or just forgive and forget, give a 1 year wait period and allow them to come back. I Was a top 50 for 3 months.

    Amazon2016-10-18
  2. "Best company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Hyderābād
    Recommends
    Positive Outlook

    I worked at Amazon full-time for more than a year

    Pros

    Freedom and liberty, work hard party harder

    Cons

    package is low, they have to increase the package

    Advice to Management

    keep up the good work..nothing to add

    Amazon2019-03-25
  3. "Stressful yet rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative 

    I worked at Amazon full-time for less than a year

    Pros

    Good training and decent management, because I was lucky with the team I was working with.

    Cons

    Too stressful at times. Management can be a mess depending on your team. No possibility of growing

    Amazon2019-03-15
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Hyderābād
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time for more than 3 years

    Pros

    Good work culture and less pressure

    Cons

    Promotions based on buttering the management

    Advice to Management

    Nothing

    Amazon2019-01-31
  5. "good company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time for more than a year

    Pros

    Best salary benefits food coupons night shift allowance

    Cons

    rotational weeks offs Monday Tuesday or Tuesday wed .................you may get sat Sunday also no cons much

    Amazon2018-10-21
  6. "customer support associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Hyderābād
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    good salary package and support from management

    Cons

    not an employee centric company nowadays

    Amazon2018-09-07
  7. "Customer Support Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    Employees need not wear formal clothes everyday. Good Salary package.

    Cons

    Work stress. Cab delays. Short time breaks.

    Amazon2018-03-06
  8. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Hyderābād
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time for more than a year

    Pros

    Previously employees are treated very well.Now the situation changed.

    Cons

    At this point of time, growth and increments in salary are became very tough.

    Advice to Management

    Not only be a customer centric company, kindly be employee centric as well

    Amazon2017-11-15
  9. "Awesome Workplace Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Pune
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time for less than a year

    Pros

    Awesome workplace Environment One of the best working experience apart from few things

    Cons

    Transportation Issues Salary Sometimes food but not always

    Advice to Management

    Increase Salary and Solve Transportation Issues

    Amazon2017-03-30
Found 9 reviews