Amazon Reviews in Edinburgh, Scotland | Glassdoor

Amazon Edinburgh Reviews

Updated August 29, 2018
23 reviews

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Edinburgh, Scotland (UK)

4.2
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
13 Ratings

23 Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2384 reviews)

  • "I have no work life balance issues" (in 497 reviews)

More Pros and Cons

  1. "Product management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Product Manager in Edinburgh, Scotland (UK)
    Current Employee - Technical Product Manager in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Opportunities for innovation, your ideas are valued, easy accessibility to senior leadership, no micro management, organised project management techniques, Some excellent brains to work with, encouraged to question the status quo

    Cons

    Pay and benefits can be improved

    Advice to Management

    There are lot of changes with respect to organisational restructuring and reporting lines etc quite often which might create confusion.


  2. "Good place to work if they start using their talent pool."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Edinburgh, Scotland (UK)
    Former Employee - Team Manager in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 5 years)

    Pros

    Incredibly customer focused
    Truly brilliant individuals

    Cons

    Under utalising the talent they have
    Poor decisions made by people who dont understand all of the complexities.
    Potentially issues of promoting incorrect candidates.

    Advice to Management

    Stop ignoring the talent around you, to many times the perceptions by 1 or 2 people dented so many people in there. Give your staff the kudos they deserve.

  3. "mixed bag?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDE1 in Edinburgh, Scotland (UK)
    Current Employee - SDE1 in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Very decent salary
    Pretty flexible working hours

    Cons

    Super strictly defined promotion criteria stifling promotion flow (tick the boxes)
    Crunch (just this one time, again)
    Micromanaging program team

    Advice to Management

    Consider occasionally listening to SDEs without waving away their concerns.


  4. "good work culture and environment. Pay and benefits are medicore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Edinburgh, Scotland (UK)
    Current Employee - CSA - Customer Service Associate in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    -Positive work culture and environment
    -Career progression support
    -Working flexibility (dependent on team working in)

    Cons

    -Poor benefits package
    -Pay is average/low for Edinburgh


  5. Helpful (2)

    "Great for your CV, train-wreck for your life and sanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Edinburgh, Scotland (UK)
    Former Employee - Senior Program Manager in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    A lot of responsibility and autonomy; opportunities to be involved in some very exciting projects and programs.

    Cons

    In order to last here longer than 2 years, you need to be comfortable with adopting a sycophantic approach to the company culture. Everyone gets along provided they pretend that the corporate culture is infallable and beyond reproach. Emperors new clothes.

    The more senior you become, the more you have to be seen to be enforcing the Amazon way, often resulting in senior managers sacrificing everything (including their teams) for their own careers. It's savage, unforgiving and just like the horror stories you hear (and I didn't even work in a "fulfilment centre" - aka tax dodging term for a warehouse.).

    I was expected to work at lest two time-zones, with the US teams have an incredibly blinkered view of the company (its mainly the USA right? every other country is just a little add-on that we don't need to think about).

    Great for your CV, but have an exit plan ready.

    Advice to Management

    Strap on a pair and have the courage of your convictions to say what you actually think. Everyone repeating "we're all peculiar, let's celebrate it" isn't individualism, its collective delusion.


  6. Helpful (2)

    "An OK place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer I in Edinburgh, Scotland (UK)
    Current Employee - Software Development Engineer I in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    - Smart Engineers
    - Good work-life balance
    - Above average pay
    - Openness and directness. I did not see that much politics

    Cons

    - No innovation going on
    - Boring internal projects. Some of the projects have so many engineers with so little work, so they over-engineer things
    - People are not that nice. Sometimes it seems like everybody is at work because they have to
    - Edinburgh gets boring after a short while

    Advice to Management

    Start more interesting and innovative projects


  7. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Edinburgh, Scotland (UK)
    Former Employee - Customer Service Associate in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Some funny and kind people.
    Huge office so plenty of folk, bound to find some people you like.
    Great facilities management.
    Decent amount of forced fun activities.
    Opportunities for over time
    Opportunities for voluntary time off at quiet times
    Clean toilets
    Pleasant interior
    Great competitions at Christmas
    Great prizes and raffles and advent ideas.

    Cons

    Very short breaks
    Very short lunches
    People policing your every moment in work
    Every minute spent in work is accounted for
    Toilet breaks are timed and policed
    Feels militant when you have a bad tummy
    If you are working through an agency then you are at the mercy of Amazon. At any moment you could be tapped on the shoulder and asked to leave

    People sacked for being unwell
    People sacked for taking days off even thought they are visibly sick

    Heard someone was sacked who had epilepsy and their absence was no choice of their own

    Can be sacked for incidents that occur outside of work.

    Social media activity is policed by colleagues.

    Vending machines are expensive.

    Unrealistic targets for calls.
    No mobile phones at desk which is fine however slightly annoying if you have kids, childcare, dependants.

    Advice to Management

    Some great managers on the ground. Especially new managers. But I imagine they will eventually become jaded and will start cracking under the pressure and eventually become like the existing older managers who have created a culture of low moral.

    Treat contract agency staff better,. Less fear instilling environment. You can let people know that this is a temp job and what they have to do to avoid being fired however an over arching atmosphere of fear makes it feel as though Lord Voldemort is at large. Everyone is afraid and he no passion morale in work

  8. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Edinburgh, Scotland (UK)
    Former Employee - Customer Service in Edinburgh, Scotland (UK)

    I worked at Amazon full-time (Less than a year)

    Pros

    As far as customer service goes, it’s a relaxed environment encouraging autonomy and enjoying your job.
    Free food, pizza, milkshakes, snacks etc. on a regular basis.

    Cons

    The pay is a little low compared to similar positions at other companies.

    Advice to Management

    Not much, pretty dead on as far as I could tell. Keep it up!


  9. Helpful (1)

    "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Edinburgh, Scotland (UK)
    Former Employee - Fulfillment Associate in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    The wage is decent, particularly on night shift. Very good overtime wage and availability. Work is very simple and well instructed.

    Cons

    Work is monotonous, and the targets in some departments are ridiculous. The staff on temporary contracts generally put in a lot more effort than those with a permanent job but with little reward or recognition.

    Advice to Management

    Improve manager-associate communication, offer more assistance to those struggling to make targets


  10. "Great Company Ethos not shared by all sites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Edinburgh, Scotland (UK)
    Former Employee - Team Manager in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 5 years)

    Pros

    Good Salary
    Great benefits
    Very flexible staff

    Cons

    Far too many hours worked for nothing, Average of 50 hour weeks
    People in the wrong positions making wrong decisions


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