Amazon Reviews in Edinburgh, Scotland | Glassdoor

Amazon Edinburgh Reviews

Updated January 14, 2018
18 reviews

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Edinburgh, Scotland (UK)

3.9
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
10 Ratings

18 Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2287 reviews)

  • "No work life - personal life balance" (in 472 reviews)

More Pros and Cons

  1. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Edinburgh, Scotland (UK)
    Former Employee - Customer Service in Edinburgh, Scotland (UK)

    I worked at Amazon full-time (Less than a year)

    Pros

    As far as customer service goes, it’s a relaxed environment encouraging autonomy and enjoying your job.
    Free food, pizza, milkshakes, snacks etc. on a regular basis.

    Cons

    The pay is a little low compared to similar positions at other companies.

    Advice to Management

    Not much, pretty dead on as far as I could tell. Keep it up!


  2. Helpful (2)

    "An OK place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer I in Edinburgh, Scotland (UK)
    Current Employee - Software Development Engineer I in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    - Smart Engineers
    - Good work-life balance
    - Above average pay
    - Openness and directness. I did not see that much politics

    Cons

    - No innovation going on
    - Boring internal projects. Some of the projects have so many engineers with so little work, so they over-engineer things
    - People are not that nice. Sometimes it seems like everybody is at work because they have to
    - Edinburgh gets boring after a short while

    Advice to Management

    Start more interesting and innovative projects

  3. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Edinburgh, Scotland (UK)
    Former Employee - Customer Service Associate in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Some funny and kind people.
    Huge office so plenty of folk, bound to find some people you like.
    Great facilities management.
    Decent amount of forced fun activities.
    Opportunities for over time
    Opportunities for voluntary time off at quiet times
    Clean toilets
    Pleasant interior
    Great competitions at Christmas
    Great prizes and raffles and advent ideas.

    Cons

    Very short breaks
    Very short lunches
    People policing your every moment in work
    Every minute spent in work is accounted for
    Toilet breaks are timed and policed
    Feels militant when you have a bad tummy
    If you are working through an agency then you are at the mercy of Amazon. At any moment you could be tapped on the shoulder and asked to leave

    People sacked for being unwell
    People sacked for taking days off even thought they are visibly sick

    Heard someone was sacked who had epilepsy and their absence was no choice of their own

    Can be sacked for incidents that occur outside of work.

    Social media activity is policed by colleagues.

    Vending machines are expensive.

    Unrealistic targets for calls.
    No mobile phones at desk which is fine however slightly annoying if you have kids, childcare, dependants.

    Advice to Management

    Some great managers on the ground. Especially new managers. But I imagine they will eventually become jaded and will start cracking under the pressure and eventually become like the existing older managers who have created a culture of low moral.

    Treat contract agency staff better,. Less fear instilling environment. You can let people know that this is a temp job and what they have to do to avoid being fired however an over arching atmosphere of fear makes it feel as though Lord Voldemort is at large. Everyone is afraid and he no passion morale in work


  4. Helpful (1)

    "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Edinburgh, Scotland (UK)
    Former Employee - Fulfillment Associate in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    The wage is decent, particularly on night shift. Very good overtime wage and availability. Work is very simple and well instructed.

    Cons

    Work is monotonous, and the targets in some departments are ridiculous. The staff on temporary contracts generally put in a lot more effort than those with a permanent job but with little reward or recognition.

    Advice to Management

    Improve manager-associate communication, offer more assistance to those struggling to make targets


  5. "Great Company Ethos not shared by all sites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Edinburgh, Scotland (UK)
    Former Employee - Team Manager in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 5 years)

    Pros

    Good Salary
    Great benefits
    Very flexible staff

    Cons

    Far too many hours worked for nothing, Average of 50 hour weeks
    People in the wrong positions making wrong decisions


  6. Helpful (3)

    "Not good if you're a temp..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Edinburgh, Scotland (UK)
    Former Employee - CSA in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    I worked at the CC in Scotland. Great atmosphere (but not from managers), lots of perks such as pizza, team nights and Halloween events

    Cons

    "Permanent Contract" is a carrot dangled in front of you. Out of approx 300 temps, only 25 were taken on. This has an effect on morale and only highlights JB's preference for spending as little money whereever and whenever possible.

    Advice to Management

    Listen to staff. The customer is not always right. Female staff working on chat should be supported when they experience harrassment. Spend a little money, please! Upgrade the systems you use!


  7. "Awesome experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Edinburgh, Scotland (UK)
    Former Intern - Anonymous Intern in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon as an intern (Less than a year)

    Pros

    Really good management. Over the course of internship I was tasked with some decent parts of an important project. Coworkers are really smart and you can get along with them easily.

    Cons

    Some parts of tech stack (like build tools) are propriety and it can be painful to use them.

    Advice to Management

    You are great (sincerely). Nevertheless I've noticed that there is a bit too much of bureaucracy.

  8. "A nice place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Software Development Engineer I in Edinburgh, Scotland (UK)
    Current Employee - Software Development Engineer I in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Good atmosphere, some interesting and large-scale problems. Incredible place to meet some brilliant people to learn from. Quite a few small clubs or groups doing activities outside of work.

    Cons

    Edinburgh is not my preferred town in the world. I can't find many bad things to say about my work other than this.


  9. Helpful (1)

    "Marketing dude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in Edinburgh, Scotland (UK)
    Current Employee - Marketing Director in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Easy to get motivated by top performance culture

    Cons

    Easy to get eaten alive

    Advice to Management

    Keep up the fight Jeff!


  10. Helpful (1)

    "Good Environment"

    StarStarStarStarStar
    Current Employee - Sortation Shift Manager in Edinburgh, Scotland (UK)
    Current Employee - Sortation Shift Manager in Edinburgh, Scotland (UK)

    Pros

    Working here you get a good salary.

    Cons

    Only con I can think of is having to work constant Night Shift.

    Advice to Management

    None


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