Amazon Fulfillment Associate Reviews | Glassdoor

Amazon Fulfillment Associate Reviews

Updated August 4, 2018
717 reviews

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Fulfillment Associate

3.1
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
340 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2306 reviews)

  • "No work life - personal life balance" (in 473 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Wallingford, CT
    Current Employee - Fulfillment Associate in Wallingford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (Less than a year)

    Pros

    Fast-paced, different every day, opportunities for growth, supportive environment, diverse

    Cons

    Physically difficult, lots of worker apathy, lack of associate accountability


  2. "Fulfillment associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Associate
    Current Employee - Fulfillment Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    The benefits are pretty good

    Cons

    The pay should be higher

  3. "Fulfillment Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Ruskin, FL
    Current Employee - Fulfillment Associate in Ruskin, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Fixed Schedule, Only HS Diploma Needed,

    Cons

    Expectation of work rate is very high.


  4. "Good Starting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Concord, NC
    Former Employee - Fulfillment Associate in Concord, NC

    I worked at Amazon (More than a year)

    Pros

    4 day work weeks, nice benefits, decent pay

    Cons

    management is terrible, sometimes have to work over during holidays


  5. "Tier 1 Associate - Fulfillment Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I Associate - Fulfillment Center in North East, MD
    Current Employee - Tier I Associate - Fulfillment Center in North East, MD
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Decent pay, immediate medical/dental/vision benefits, decent work/life balance. College benefits and on-site courses. Would recommend for Temp/Holiday work, but it's not for everyone when it comes to Full-Time.

    Cons

    Vaction/Paid Time-Off/ Unpaid Time-Off system, physically demanding, boring work, messy management and HR system

    Advice to Management

    Sufficient cross-training across ALL departments. Advice to Amazon Corporate: Eliminate VCP and boost base pay, make Time-Off system more like typical companies by eliminating incremental earnings of hours. Get rid of Swag Bucks and just pay us more.


  6. Helpful (2)

    "Jeff Bezos Must Think we're Robots"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Fulfillment Center Associate in Wood Dale, IL
    Former Employee - Warehouse Fulfillment Center Associate in Wood Dale, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Amazon full-time (More than a year)

    Pros

    Full time benefits- PTO (Paid Time Off), Vacation time, health insurance coverage

    Cons

    Too much emphasis on pick rate, not enough on safety
    There was too much focus on pick rate. I get that we have to pick 120 units per hour in order to get the orders out on time, but do you have to remind me every time my rate is low? Just leave me alone and let me do my job. Damn. And every time my rate was low, I always got mad at myself which made me focus on that rather than the task at hand. Also, I didn't like that they started ranking us from the picker with the highest rate to the picker with the lowest rate. Is this a competition?

    TOT
    TOT stands for Time Off Task. They calculate TOT from the time you finish a pick to the next time you finish a pick, so if, for instance, you use the washroom. This will not only affect your rate, but your TOT, also. I get it. The less time you spend picking, the less productive you are. I didn't like that everything was timed. Maybe I'm a little salty because ultimately, TOT was what got me fired, but who's to know?

    Short Lunch Break
    Another thing I didn't like was that the lunch break was too short. As a full timer you get a full 30 minute lunch break. FULL 30 MINUTES. Had to make sure the people in the back heard me. By the time I've used the washroom, checked my blood sugar and made my lunch, I have a FULL 15 MINUTES to eat and relax. I know that blood sugar part was personal, but still not enough time for a break. Bottom line, I think the break could've at least been 45 minutes.

    Long Hours
    As a full timer, I worked from 5a.m. - 4:30p.m., with the exception of two 15 minute breaks, and a 30 minute break in which we had to clock in and out of. So, all in all I worked 10.5 hours. As you'd imagine, at the end of the day I'm exhausted and my feet hurt.

    Physically Demanding
    This is a very physically demanding job. Depending on your schedule, you're on your feet for 5-10 hours. Plus, you have to bend, ascend and descend a latter (as as a full timer who's only 5'2", I was on a ladder at least 50 times a day), push a cart and sometimes lift heavy grocery bags. As a picker, you have to move pretty fast. Combine that with being in ambient (it's 70 degrees in there) and you'd swear you're in a cardio class. I'd be sweating bullets in there. It was not pretty.

    Having to Work in Different Temperatures
    Amazon fresh has three different picking areas: Chilled, Ambient and Frozen, however they combine these areas to make mixed batches: there's Chilled Ambient, Frozen Chilled and Frozen Ambient. This means that you might have to go from the freezing cold to room temperature in a matter of 30 minutes. I've gotten sick several times from having to do this.

    Advice to Management

    Specifically have someone prepare carts and dry ice toppers. Fix carts with yellow handles. They swivel too much. Give full timers a 45 minute break. 30 minutes is not enough. Fix yellow dividers between bins. There are several on the ground and that are broken. Tell inbound managers to tell stowers not to put different items of the same brand in the same bin. Be real. Don't make me think I'm doing busy work when I'm not (i.e. stowing). Let me know in advance that if I'm stowing all day I have a rate and TOT. Finally, all management should be fired.


  7. "work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Edison, NJ
    Current Employee - Fulfillment Associate in Edison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    easy to mive up in the company. great pay great benefits all in day 1. pay for your school after a year

    Cons

    they have long hours for shifts

  8. "Not for everybody"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Carteret, NJ
    Current Employee - Fulfillment Associate in Carteret, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Obtaining an entry level position is not difficult

    Cons

    The entry level positions can be very demanding. Your must make rate. Breaks are practically non existent, especially for the amount of work you must put in to keep your job.

    Advice to Management

    My management team is very positive, they encourage some, but not all I would say be fair and the same to all.


  9. "Amazon Fulfillment Warehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate
    Former Employee - Fulfillment Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon (Less than a year)

    Pros

    Paycheck was very good. Got paid every other week.

    Cons

    Long hours. Mandatory overtime. Only cared about employees making rate.


  10. "Fulfillment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Louisville, KY
    Former Employee - Fulfillment Associate in Louisville, KY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Great maternity leave
    Plenty of paid time off and vacation

    Cons

    Too many changes of managers
    Little consideration for employees