Amazon Reviews in Kennewick, WA | Glassdoor

Amazon Kennewick Reviews

Updated November 6, 2016
20 reviews

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Kennewick, WA

3.3
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
15 Ratings

20 Employee Reviews

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Pros
  • Learn a lot of things and good working environment (in 320 reviews)

  • There are a lot of smart people in aws (in 727 reviews)

Cons
  • Difficult to maintain work life balance (in 1431 reviews)

  • No work life balance around the holidays (in 310 reviews)

More Pros and Cons

  1. "Pros/Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Associate in Kennewick, WA
    Current Employee - Customer Support Associate in Kennewick, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    -Lots of hours
    -Above minimum wage pay
    -Great atmosphere

    Cons

    -No flexibility, if your schedule is on a holiday such as Christmas or Thanksgiving, expect to work those day
    -Company is very strict on getting days off and schedule changes
    -Have to deal with angry customers who often times insult and blame you for their problems
    -Positions are not guaranteed for the whole year since many of the employees start as seasonal
    -Tend to get headaches and eye strain for being on the computer for many hours in the day

    Advice to Management

    -Give more flexibility to your employees


  2. "Tier 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennewick, WA
    Former Employee - Customer Service Representative in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Very helpful. Easy work.

    Cons

    Scheduling isn't all that great you don't get to pick but that's how it is with a lot of jobs


  3. Helpful (1)

    "Terrible empoloyer"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Kennewick, WA
    Former Employee - Customer Service Representative in Kennewick, WA

    I worked at Amazon (Less than a year)

    Pros

    Full time, flexible hours of work

    Cons

    Workplace disarray, poor management, no support for co-workers


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  5. Helpful (2)

    "Customer Obsession, Innovation, Ownership, and Talent Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Kennewick, WA
    Current Employee - Customer Service Manager in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Amazon provides divers unique opportunities for personal and career growth, networking capabilities, travel, and learning & development.

    Cons

    Politics can get in the way of accomplishment in certain functions, and the silo effect can lead to competition for resources and priority.

    Advice to Management

    Find the talent, empower them with tools and resources, communicate with them and remain transparent, and model the Leadership Principles.


  6. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennewick, WA
    Former Employee - Customer Service Representative in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Your surrounded by great interesting people and the culture that is fostered and cultivated at Amazon is wonderful.

    Cons

    If working in Customer Service be aware that you'll get every type of customer imaginable.

    Advice to Management

    Start a program for management that lets them experience the jobs of the people they manage.


  7. "Awesome!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon part-time (More than a year)

    Pros

    Everything is great. This is a great company to work for with great people. You'll love it here! Go now!

    Cons

    Nothing! The people are great, customers can be cranky and rude, but other than that it's a great place to work.


  8. "Funnels Employees into Non-Proactive Positions (for the most part - at 1st)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Kennewick, WA
    Current Employee - Customer Service Associate in Kennewick, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Amazon full-time

    Pros

    Fellow employees, within the same (or similar) classifications are generally always receptive to other employess needs, when given the time to do so. Most employees have a knack for proactive customer service and tend to always go above and beyond the normalized 'customer centric' nature of customer service roles as can easily be witnessed within other industry classes of this nature. That is, they treat the customer's with a positive decorum that the customer is always right, even when they don't appear at all to be rightfully so. Employees here, for the most part, strive to do the 'right' thing, rather and do what is calculated as the 'right thing' by a complex matrixing system designed to give the 'right answers/responses' to customer's complaints/concerns.

    Cons

    Customer Service Managers do not tend to know all the 'right answers' but instead redirect agents/associates to find them on their own (from my perspective). This process tends to clog down the positive aspects of customer service to the customer's concerns and appears to violate the built-in matrixing system that the customer service managers, trainers, and coaches tend to rely heavily upon - it's time-consuming and doesn't really give extra time for the agents to seek-out more proactive solutions on their own due to lack of intrinsic time allowed to do so.

    Advice to Management

    As changes are quick and often come without much notice at all within this ever-changing working environment, find avenues within a more constructive matrix that will give allowances for agents to advance their worth further by getting to know processes and procedures of Amazon.com to it's fullest extent. I feel that this would allow for a more successful and proactive working environment overall. It would give more value to the agents, which in turn will give more of the 'right' value back to the customer base as well as to Amazon.com's bottom-line. As well, consider hiring more 'specialized' trainers/coaches that have as their personal missions the goal in striving to add-value to the agents in a more universal way; coaches that understand that matrixes - like most of those in place - do not necessarily work well for all agents in the work place.


  9. Helpful (1)

    "Great environment to work in."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technical Support Specialist in Kennewick, WA
    Former Employee - Tier II Technical Support Specialist in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon (More than a year)

    Pros

    Fast paced work place with great opportunities to advance.

    Cons

    Repetitive work process and a lack of transparency.


  10. Helpful (1)

    "Great advancement opportunities. Fun place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Kennewick, WA
    Former Employee - Customer Service Associate in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Adequate training, leads are very helpful, fun atmosphere.

    Cons

    Hours may be weird, depending on what shift you get.


  11. Helpful (1)

    "For the most part I enjoyed working at Amazon."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate/Digital Specialist in Kennewick, WA
    Former Employee - Customer Service Associate/Digital Specialist in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    A lot of flexibility as far as time off is concerned. Many different OU's to choose from so you can move laterally. As a company Amazon goes above and beyond to make the day fun and exciting (especially holdiays). Lots of overtime. Stock. Bonuses

    Cons

    Every second of your day is being timed, literally. Many times through out the day you'll feel like you're in school again. You have to work pretty much all holidays, no exceptions. Overtime can be made mandatory, no getting out of that. Your schedule will be changed at the drop of a dime. Before you worked at 5am, now you work at 5pm, have fun adjusting to that. Once you're out of time off, do not come to work 1 second late, you will be fired. After a certain amount of time with the company, it seems they will look for any reason to fire you as they can pay someone much less to do what you do (by the way, I didn't get fired, I had to quit as I was moving)

    Advice to Management

    Team Leads, congrats, you made it. But please, don't act all "mightier than thou" towards the CSA's who's pay scale is less than yours. Everyone's just trying to make a living



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