Amazon Reviews in Knoxville, TN | Glassdoor

Amazon Knoxville Reviews

Updated October 30, 2018
3 reviews

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Knoxville, TN

3.8
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2 Ratings

3 Employee Reviews

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Pros
  • "Flexibility & Work/Life Balance" (in 590 reviews)

  • "You will learn a lot from each of your team members as they are equally bright & capable" (in 542 reviews)

Cons
  • "Can be hard to build work life balance" (in 2557 reviews)

  • "I have no work life balance issues" (in 528 reviews)

More Pros and Cons

  1. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (Less than a year)

    Pros

    Work from home. Able to schedule hours to suit your needs. Supportive co-workers and extensive paid training.

    Cons

    Isolated. Not very much leeway in absences or time off. Incredibly corporate structured.

    Advice to Management

    Give new employees more training time with management. Help to decrease stress that way and will keep people from dropping out during the training process.


  2. Helpful (3)

    "Shockingly disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDS Customer Service Advocate in Knoxville, TN
    Current Employee - SDS Customer Service Advocate in Knoxville, TN
    Doesn't Recommend
    Negative Outlook

    I have been working at Amazon full-time (Less than a year)

    Pros

    You can work from home

    Cons

    Poor training and too fast to retain the information to properly handle your job. A lot of technical issues and failures. It's sink or swim.

    Advice to Management

    Reorganize your training methods. There are a lot better methods out there so your customers aren't left disappointed

  3. Helpful (1)

    "I used to like Amazon, Now I love Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Knoxville, TN
    Current Employee - Virtual Customer Service Representative in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Flexible hours, helpful and friendly management, freedom of choice and understanding. Opportunity to move up and grow, just communicate your goals.

    Cons

    None that I can see.

    Advice to Management

    Keep being there for us and we’ll keep being there for you! Thank you for all you do to make this such an amazing work experience.


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