Amazon Reviews in Lexington-Fayette, KY | Glassdoor

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Amazon Lexington-Fayette Reviews

Updated December 26, 2017
71 reviews

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Lexington-Fayette, KY

3.0
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
37 Ratings

71 Employee Reviews

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Pros
  • Learn a lot and good work office (in 445 reviews)

  • I feel empowered working at Amazon and I have a great work life balance (in 382 reviews)

Cons
  • While my work-life balance is great - others are having a different experience (in 2077 reviews)

  • No work life balance at the FC, unless you are senior level (in 436 reviews)

More Pros and Cons

  1. "Scan returned item"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Lexington-Fayette, KY
    Current Employee - Employee in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Good pay and great benifits and we'll maintained very nice people and a great company to work and retire from

    Cons

    The drive is the only down fall but other than that's it's a great place and very friendly and the breaks don't seem like you get enough time

    Advice to Management

    None


  2. "Overall a good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Lexington-Fayette, KY
    Former Employee - Fulfillment Associate in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Steady work
    Great benefits
    There is always opportunities to pick up overtime hours if desired
    Performance based bonuses at the end of the month

    Cons

    There are not many chances to move up within the company, they usually recruit candidates from outside of the company

  3. "Good experience at a pricei"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Lexington-Fayette, KY
    Former Employee - Customer Service Manager in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    Compensation, project opportunities, Innovative company.. can provide a fast track to other opportunities, relaxed yet intense culture, typically working with very smart people at all levels

    Cons

    Constant positive and negative leadership turnover, which led to a constant change of culture. Inconsistency with annual review process. I actually had a manager one time that called me fat

    Advice to Management

    More consistency


  4. "Difficult company for warehouse employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - C-ret (Customer Return Processor) in Lexington-Fayette, KY
    Former Employee - C-ret (Customer Return Processor) in Lexington-Fayette, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon (Less than a year)

    Pros

    Amazon provides relative job security for "pickers" (people who assemble orders to go to customers) and "c-rets" (people who process items returned by customers) because people will always buy things, and return them.

    Cons

    Picker and c-ret jobs require being on one's feet, on concrete floors, during 10-hour work days. Hard work for pretty low salaries: $11.25/hour to start, increasing only a couple more dollars per hour in the next two years, then capped.
    New-hire training does not accurately convey how keeping one's jib depends on meeting critical and difficult performance quotas.
    New-hire training also does not accurately teach how the job is really done on the floor. Until one learns "the tricks", performance quotas are very difficult to meet. The tricks can only be learned from other people on the floor.
    The company officially discourages cheating practices used by many people to exceed quotas. But the company also rewards people who cheat.

    Advice to Management

    First, stop BSing employees about how the company wants quality and quantity work. Picker and c-ret jobs are about quantity: meeting performance quotas ("making rate"). Quality work is, at best, pie in the sky.
    Second, as long as the jobs are about quantity rather than quality, training needs to focus on how the jobs are really done. That would be difficult, of course, because it would require either admitting the current flaws and admitting that the company won't bother to fix them, or making substantial changes to how the jobs are done.
    Next, the company needs to stop snowing its employees about their compensation packages. Employees in these bottom-line jobs, without which the company could not operate, are simply paid too little considering 1) job difficulty and 2) their importance. In reality, without pickers and c-rets, Amazon is out of business. Management complains about high turnover and pleads with workers to stay. But working for Amazon in these positions cannot be a career choice for most workers.
    Rumor has it, meanwhile, that very few workers are promoted from floor work up into management positions. Managers appear to have little actual experience in the jobs they supervise. That means that floor managers "govern" by personality, not by respect.
    Finally, the company needs to do away with "unpaid leave" practices. If a worker follows the rules about notifying the company of an absence, planned or otherwise, and requests to taje that leave without pay, why does the company care how many hours the employee is not paid for? Setting work attendance expectations is one thing--the company needs to know its employees will show up and work. But setting "balances" on unpaid leave against which employees must draw and for which they can be fired is petty. Further, use of unpaid leave is rigged by making employees use it by the hour, whereas they can use paid leave by the minute. This practice discourages employees from accumulating paid leave balances that they might actually need.
    These are poor management practices that view warehouse employees as merely the expendable "worker bees" in the company hive. Yet Amazon is reallt just a warehouse company. Without those workers, it cannot exist. Warehouse workers need better pay (not BS compensation packages), more reasonable performance quotas, and leave packages that don't penalize workers when they have to use leave.


  5. "Order clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Picker in Lexington-Fayette, KY
    Former Employee - Order Picker in Lexington-Fayette, KY
    Recommends
    Positive Outlook

    I worked at Amazon full-time (Less than a year)

    Pros

    A friendly environment, safety 1st,good pay

    Cons

    A nice place and people


  6. "Monotonous but very secure job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Returns Processor in Lexington-Fayette, KY
    Current Employee - Returns Processor in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Easy work, opportunities to work in other departments, job security (amazon is growing immensely every day), benefits day 1 is unmatched.

    Cons

    Monotonous labor, feel like a number, no music allowed in the warehouses, mind numbing most of the time.

    Advice to Management

    Work on engaging new and old employees so they don't feel like a drop in a bucket which will in turn encourage employees to WANT to work at Amazon instead of feeling like they HAVE to.


  7. "Its Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Lexington-Fayette, KY
    Former Employee - Warehouse Associate in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 5 years)

    Pros

    Benefits health dental vision 401k

    Cons

    Workload, stressful, management, uneducated hiring

  8. "Warehouse associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Lexington-Fayette, KY
    Former Employee - Warehouse Associate in Lexington-Fayette, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than 8 years)

    Pros

    Fellow employees plus stock options after two years.

    Cons

    No pay raise for the past five years.

    Advice to Management

    Numbers In black and white do not always reflect actual performance.


  9. Helpful (8)

    "One Mistake You're Gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processor in Lexington-Fayette, KY
    Former Employee - Processor in Lexington-Fayette, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Medical benefits, plenty of overtime

    Cons

    One mistake and you are fired! NO concern for how this impacts individuals and families. Dog eat dog. Employees encouraged to rat on each other. Sick really.

    Advice to Management

    STOP treating human beings as cattle...used then eaten. This beast is abusive in the end.


  10. "Pretty decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FC Associate I in Lexington-Fayette, KY
    Current Employee - FC Associate I in Lexington-Fayette, KY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Excellent benefits, time off, and decent pay for the area.

    Cons

    It's genuinely amazing that the facility stays open with how poorly it is managed.

    Advice to Management

    Actually listen to your employees! They do in fact know a thing or two aboit the function yhe perform every day.


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