Amazon Reviews in Lexington, KY | Glassdoor

Amazon Lexington Reviews

Updated January 23, 2019
46 reviews

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Lexington, KY Area

4.0
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
30 Ratings

46 Employee Reviews

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Pros
  • "Flexibility & Work/Life Balance" (in 607 reviews)

  • "You will learn a lot in this place" (in 555 reviews)

Cons
  • "Work-life balance is tough sometimes" (in 2599 reviews)

  • "I have no work life balance issues" (in 536 reviews)

More Pros and Cons

  1. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Winchester, KY
    Former Employee - CSA in Winchester, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Great place to work loved helping the customers and the work environment was wonderful

    Cons

    There were none they literally were willing to work with you

    Advice to Management

    None


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Winchester, KY
    Former Employee - Customer Service Representative in Winchester, KY

    I worked at Amazon (More than 3 years)

    Pros

    Earned time off, also you get a weeks paid vacation starting. And once you earn time off, you can roll it together. If the phones are slow, you have the option to take the day off-unpaid.

    Cons

    It does get hectic, especially around the holidays. If you are one who doesn't like criticism, then this job isn't for you. You have metrics and they take them serious. Its not unheard of to have someone sit beside you and side jack into your calls.

  3. "Swat team Kindle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Winchester, KY
    Former Contractor - Customer Service Representative in Winchester, KY
    Recommends
    Neutral Outlook

    I worked at Amazon as a contractor (Less than a year)

    Pros

    Employee Centric , Friendly environment with performance fostering training and rewards.

    Cons

    Market based performance permanent hiring practice, ( Temp or part time mostly )


  4. "Amazon is an Incredible Company to Work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Lexington, KY
    Current Employee - Team Manager in Lexington, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    -Positive Company Culture
    -Competitive Compensation/Benefits
    -Opportunities for internal promotions and career development

    Cons

    -High expectations (you have to work hard! I actually find this to be positive for my career development, as I am consistently challenged by upper management to be a bar raiser!)

    Advice to Management

    Keep doing what you're doing!


  5. "Good job if you can work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Danville, KY
    Current Employee - CSA - Customer Service Associate in Danville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    You get to work from home

    Cons

    Pay is low
    Call volume is very high
    Computer must be plugged into a modem, WiFi won’t work anymore


  6. Helpful (2)

    "No work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Winchester, KY
    Current Employee - Customer Service Representative in Winchester, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Good benefits. No other pros

    Cons

    Scheduling sucks. No work life balance. Pay to be desired.

    Advice to Management

    Rethink scheduling efforts


  7. "Customer Service Associate (CSA)"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Winchester, KY
    Former Employee - Anonymous Employee in Winchester, KY

    I worked at Amazon full-time (More than a year)

    Pros

    The culture at amazon was amazing. Everyone really seemed to enjoy working there which made an awesome experience.

    Cons

    Pay wasn't terrible. Some days would've liked to see a little more though.

    Advice to Management

    I don't have anything negative to say about the management at Amazon.com

  8. Helpful (1)

    "Working with Amazon Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Winchester, KY
    Former Employee - Customer Service Associate in Winchester, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Great environment, amazing people, supervisors are amazing and will do everything to help you succeed, pay was awesome, oppertunities and incentives within the company kept motivation up!!! Seriously just a great place to work

    Cons

    Office setting wasn't for me would be great for people who don't mind sitting for hours.

    Advice to Management

    Honestly I loved working there the department I was in both supervisors and coworkers were super involved in improving how you should handle calls and never hesitated to help!! Loved everything about it!!!


  9. "Has its ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Winchester, KY
    Current Employee - Customer Service Representative in Winchester, KY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Good culture. You will never be called names or made fun of for being who you are. Time off is given to certain positions.

    Cons

    Specialty OUs get screw over when it comes to days off and VTO. Market prices for food and drinks is a total rip off. Was better a couple years ago but it is changing for the worst. Thanks for taking away our project work.

    Advice to Management

    Care more about your employees happiness and not just about their after call time or metrics.


  10. Helpful (1)

    "Great Environment, Peak Season Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Winchester, KY
    Current Employee - Customer Service Associate in Winchester, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Great environment. Inviting, respecting (for the most part). I work in one of their top call centers world wide and though I haven't had but a handful of jobs, this is the best job I've had and my second time working here.

    Cons

    The hours during peak season, around the end of year holiday season, are rather high and any time off is almost non-existent. Holiday pay is there, but I would like to spend time with family during the holidays.


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