Amazon Reviews in London, England | Glassdoor

Amazon London Reviews

Updated November 15, 2018
323 reviews

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London, England (UK)

3.9
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
216 Ratings

323 Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2483 reviews)

  • "I have no work life balance issues" (in 518 reviews)

More Pros and Cons

  1. Helpful (6)

    "Enjoyed my year so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Management Engineer in London, England (UK)
    Current Employee - Project Management Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Fast-paced
    No Bureaucracy
    Really follow the 'Get It Done' principle
    Supportive Team & Company

    Cons

    Hours can sometimes be long dependent on the project
    No set structure on processes - still being developed

    Advice to Management

    Keep doing what you're doing. The reason such a big company can still operate successfully is because it runs as a start-up, and you can see that in every part of Amazon. Every Day is Day 1.


  2. "All good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in London, England (UK)
    Current Employee - Software Development Engineer in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Great environment, positive management and peers.

    Cons

    London is expensive place to be, salary could be a bit better given the cost of renting.

  3. "Incredible place to work with a few pain areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 5 years)

    Pros

    Amazon is one of the most exciting companies to work at. The growth rate and bread of the business mean that the atmosphere is great and everyone has a real sense of pride in what we do. The work is interesting and challenging, there is a focus on employees learning and development and this is an extremely progressive company to work at.

    * Easy to move internally to gain a breadth of experience
    * Easy to move internationally
    * Exciting projects to work on
    * A high bar of talent
    * Diverse employees and good track record on diversity and equality
    * Exceptional offices
    * Great Christmas and Summer parties
    * Good pay as long as the share price is moving upwards

    Cons

    The pros easily outweigh the cons, but the cons can start to grind. Currently the company is going through some pain as we restructure our business to reflect the increasing automation of Amazon's Consumer Retail business and grow Amazon Advertising and Web Services. Hopefully within a year the pains will be lessened

    * Low quality managers who receive little to no training and are often not suited to the role of manager
    * Admin heavy for those below head of department (L7)
    * A cumbersome senior leadership structure with an 'auditing' culture. A high proportion of time goes into leadership updates which rarely result in a clear outcome or decision made
    * Low 'team' engagement. Teams are usually disparate, filled with individual contributors and with managers and leadership who do not drive engagement. You therefore do not feel a sense of belonging or energy in a team
    * Promotion from senior manager to head of department (L6 to L7) is taking longer with an unclear path currently, due to a recent restructure
    * Goals are stretched beyond what is achievable, with timelines short and expectations high. This results in low quality or sub optimal outcomes throughout the organisation, and tends to add churn

    Advice to Management

    If I could ask for just one change, it would be to professionalise management. Span of control has helped rationalise the hierarchy, but we now need to train our managers on soft skills, coaching and people development. We need to put more value on the skills of management and only promote or recruit people into management roles when that suits their skill set. Management should not be the next step in everyone's career trajectory but rather a role for those who will excel in managing others.

    My final advice would be to curtail the churn on Doc writing and reporting. Jeff has said that the purpose of reporting and Doc writing is to drive an outcome, yet more often than not there is no outcome at all, or the outcome is more Doc writing and reporting. Many L8s+ rely on auditing to validate their jobs rather than using it to equip them to make decisions and drive outcomes.


  4. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Amazon Area Manager in London, England (UK)
    Current Employee - Amazon Area Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    A very rewarding employee environment.

    Cons

    A very high pressure environment.


  5. "Forward thinking company - great opportunites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AVM SVS in London, England (UK)
    Former Employee - AVM SVS in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    - Work with lots of bright driver people
    - On the cutting edge of retail experience
    - Plenty of responsibility given from the offset
    - Lot's of opportunities to take part in projects all across the business
    - great benefits and share options

    Cons

    - they can change your job role when it suits the business needs- that is in the contract
    - working above hours isn't asked for but with the culture it is kind of expected, especially if you want to get to the next level

    Advice to Management

    - Allow staff to have a say if they want to change job roles or not rather than fore it upon them
    - The level of automation can interfere negatively with the supplier experience


  6. Helpful (1)

    "Riveting on a daily basis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in London, England (UK)
    Current Employee - Operations Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Fast-paced, opportunity to work with extremely talented and driven individuals, and lead huge teams and ability to make an impact on a daily basis be it people, process or projects.

    Cons

    steep learning curve and misappropriation of work/responsibilities especially if individuals in team are not able to pull their own weight let alone punch above it...

    Advice to Management

    Utmost emphasis on strong recruitment and filtering process, and upskilling individuals to make better hiring decisions based on sound criteria and prior work experience


  7. "great flexible job if you get the blocks to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Amazon Flex Driver in London, England (UK)
    Current Freelancer - Amazon Flex Driver in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon (More than a year)

    Pros

    vey flexible working, no hassle being paid and good field support

    Cons

    not lot of blocks come up, so it becomes a waiting game that costs money if your not working out delivering

  8. "Chaotic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Intelligence Manager in London, England (UK)
    Former Employee - Senior Business Intelligence Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 10 years)

    Pros

    Pays very well, nice office locations.

    Cons

    As an business intelligence analyst, I would have thought that Amazon has centralised reporting. The reality was that every team was building out their own reporting solutions, leading to a large disconnect across the business. Most teams worked only off excel based reports with data they had pulled themselves from the datawarehouse, so in a lot of cases the reports were not complete.
    If you were an analyst on a team, you were not likely to have any support from any other analysts and were expected to manage all aspects of reporting, resulting in a lot of fire fighting.

    Advice to Management

    Build a centralised reporting solution that every team can make use of and KPI's can be managed across the business.


  9. "Warehouse operative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in London, England (UK)
    Former Employee - Warehouse Associate in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Amazon part-time (Less than a year)

    Pros

    35 % discount on Amazon products online

    Cons

    No transport and trian service's running for night shift workers

    Advice to Management

    Don't act stuck up


  10. "Flexible hours available when requested"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    - flexible hours
    - big challenges
    - smart teams and colleagues
    - opportunities to grow and move between teams

    Cons

    - self serve - you are responsible for your own destiny
    - limited processes documented

    Advice to Management

    Offer and promote options to work flexibly externally


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