Found 1 review
- Helpful (8)StarStarStarStarStar
Doesn't RecommendNeutral OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at Amazon for more than a year
You get to work at home and set your own hours. Also you do get health benefits after 90 days. And there is an employee discount of 10%. Not very much though.
You get to keep your job if all the customer surveys are good. This is an impossible task. There is no way a customer service rep is able to make every customer happy. Also the lead monitors are horrible! Stephanie was mine and she was critical about every little thing! She would criticize me all day long in a mean and angry tone. It made working at Amazon a miserable experience. I do not recommend anyone to work there....
Advice to Management
Hire mature, happy, kind and compassionate leads. My lead Stephanie was very intelligent but lacked mature wisdom. The words and tone that came out of her mouth I would not say to my worst enemy. Also raise the pay scale when a rep goes from a P1 to a P2. Also support your reps when they are handed a bad customer. It happens all the time. Treat your employees wth care and respect. Hire all age groups not just 20 & 30...Amazon2016-04-04