Amazon Operation Reviews | Glassdoor

Amazon Operation Reviews

Updated May 16, 2018
423 reviews

Filter

Filter

Operation

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
261 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work/life balance seems comparable to other places I've worked - not worse (in 2255 reviews)

  • No work life - personal life balance (in 466 reviews)

More Pros and Cons

  1. "Great Place for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Baltimore, MD
    Current Employee - Operations Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Growing company which allows for growth both informally and formally through promotions. One of the few places that focuses more on the results an employee delivers without letting their age get in the way of opportunities earned.

    Cons

    Lack of structure and organization for such a large company. They do not pay for furthering education on a graduate degree level.

    Advice to Management

    Offer more benefits for furthering education on a graduate degree level to invest further in your employees and provide incentives to stay at the company.


  2. "Amazon is a great company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Operations Manager in Seattle, WA
    Current Employee - Senior Sales Operations Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    1. Customer Obsessed
    2. Agile and Innovative Company
    3. Lots of Growth and New Product Capabilities
    3. Entrepreneurial (write up an idea and get approved, get headcount, deliver)
    4. Cross functional teams such as working with economist, data scientist, dev, analyst which in other companies you have different queues to get access to these types of resources

    Cons

    1. Very distributed makes it difficult to roll out big changes at scale. A good thing as changes are delivered in an agile way with approval from business owners.
    2. Be comfortable with people disagreeing or pushing back on ideas or taking time to get on board with a new idea based on data
    3. Due to big growth some of the internal tool and processes need some work. Get comfortable with we don't have the report yet but it is a top priority in our backlog but here is read only access to our DW have at it.

    Advice to Management

    Invest in standard infrastructure and tools to help scale and drive productivity but don't lose the innovative small team approaches.

  3. Helpful (1)

    "Fighting for Leftovers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Procurement Operations Analyst in Chicago, IL
    Current Employee - Procurement Operations Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Fast-paced environment
    Driven leadership
    Unparalleled value for customers

    Cons

    Support functions like IT, Procurement, and sometimes HR are looked at as outsiders in the fulfillment centers. The senior leaders in the FC will promote a 23-year-old with one year of experience at Amazon, before a support staff professional with 5-10 years of experience.

    As support staff, you're truly fighting for crumbs, and you're often left with nothing. To be given fair raises and praise, you have to move into Operations.

    Advice to Management

    Understand that most people in the FC are working hard for the customer... not just Operations. If support staff team members are performing well, they deserve praise too. In promotion meetings, Area Managers shouldn't automatically get leveled up over their support staff peers.


  4. "For the extremely dedicated & extremely loyal because they are extremely customer obsessed and fail to recognize talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technician in Columbus, OH
    Current Employee - Operations Technician in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Pay, Keeps you busy, Relocation, Always a new project, Diverse

    Cons

    Everyday is day 1 which means nothing ever gets finished, unorganized, minimal teamwork, must become a salesman or cut throats to get ahead, leadership principles are used religiously

    Advice to Management

    Listen to the employees, if you don't, they will leave


  5. Helpful (1)

    "Operations Manage II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager II in San Marcos, TX
    Current Employee - Operations Manager II in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Challenging work, good team and great pay.

    Cons

    Peer managers are young and just there for the pay and steeping stool. Little to no accountability at the L4 level. L6 and especially L7s rarely listen the managers barriers.

    Advice to Management

    Senior Ops and Ops managers should listen to there Area Managers.


  6. "Manager II, Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager II, Operations in Middletown, DE
    Current Employee - Manager II, Operations in Middletown, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Compensation, experience in a fast and consistently changing environment

    Cons

    Unresponsive HR team, dilution of talent, leadership


  7. "AWS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Center Engineering Operations Manager
    Current Employee - Senior Data Center Engineering Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Company is growing and growing and growing .

    Cons

    Diversity in tech engineering segments.

    Advice to Management

    Listen to the feedback from anonymous surveys.

  8. "Leaders not appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in San Bernardino, CA
    Former Employee - Operations Manager in San Bernardino, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Great employees. Great facility and technology.

    Cons

    Leadership team is overworked.

    Advice to Management

    Get to you know your leadership team and support them.


  9. "Photo Studio / AIS Photo and Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Photo Operator in Phoenix, AZ
    Former Contractor - Photo Operator in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon as a contractor (More than a year)

    Pros

    Decent pay because this is an independent contract position. Very easy job.

    Cons

    Terrible work environment within the loud and dirty fulfillment center. Inconsistent information and work availability. Questionable if this should actually be a contract position. Your title might be Photographer, but you are actually a warehouse worker. Management refuses to let you sit down during a 10 hour shift (constant standing not vital to the success of the job).

    Advice to Management

    There’s no point in offering advice because they won’t listen.


  10. Helpful (5)

    "The Harvard of Corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Infrastructure Operations in Herndon, VA
    Current Employee - Infrastructure Operations in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    I have never worked with a smarter, more competent and driven group of people than at AWS. Everyone lives and breathes the Amazon leadership principles and there is never a dull moment. It's exciting to have a work an environment that feels like a start-up but has the resources of a blue chip company behind it.

    Cons

    It's easy to burn out if you're not careful, or to fail in attempting to achieve a work-life-balance, because there are so many cool projects and committees to volunteer on and so many rabbit holes to go down. You're pretty much in charge of designing your own career path, which can be both thrilling and daunting.