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Amazon Operations Manager Reviews

Updated June 14, 2018
248 reviews

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Operations Manager

3.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
168 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2287 reviews)

  • "No work life - personal life balance" (in 472 reviews)

More Pros and Cons

  1. Helpful (2)

    "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Saint Louis, MO
    Current Employee - Operations Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Amazon talks-the-talk & walks-the-walk for customer obsession, personal growth, & making history. Amazon is very forward-thinking, supportive, exciting, and genuinely cares for its employee while focusing on customer obsession. Not once has Amazon denied the needs of my personal life. Amazon is concerned for the whole person & understands a motivated & loyal employee provides the best success for our customers. Amazon understands people and therefore understands business.

    Cons

    Due to our continued high level of success in e-commerce, the nature of our work entails greater than average work hours, especially during Prime week & Peak month. Be prepared to provide outstanding customer support throughout the year and especially during these high demand time periods.

    Advice to Management

    Continue to drive personal development & flexibility to salary needs. Continue to espouse & operate with a Day 1 mentality.


  2. "It was OKAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Operations Manager in San Marcos, TX
    Former Employee - Transportation Operations Manager in San Marcos, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon part-time (More than a year)

    Pros

    Easy to pick up
    A lot of down time after peek every year
    good for part time

    Cons

    Depending on the position work could be mind numbing
    Full time is probably not worth it

    Advice to Management

    Higher Pay and be more willing to promote within.

  3. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Pay is fairly high for operations managers

    Cons

    Work conditions are bad for front line associates, just as bad or worse for area managers and operations managers. No annual raises, because of the 'stock price increase' (which could go down). Routinely working 14 hour days in management, no consideration for work-life balance. This place is like working in the middle of the hunger games.


  4. "Amazon is a great company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Operations Manager in Seattle, WA
    Current Employee - Senior Sales Operations Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    1. Customer Obsessed
    2. Agile and Innovative Company
    3. Lots of Growth and New Product Capabilities
    3. Entrepreneurial (write up an idea and get approved, get headcount, deliver)
    4. Cross functional teams such as working with economist, data scientist, dev, analyst which in other companies you have different queues to get access to these types of resources

    Cons

    1. Very distributed makes it difficult to roll out big changes at scale. A good thing as changes are delivered in an agile way with approval from business owners.
    2. Be comfortable with people disagreeing or pushing back on ideas or taking time to get on board with a new idea based on data
    3. Due to big growth some of the internal tool and processes need some work. Get comfortable with we don't have the report yet but it is a top priority in our backlog but here is read only access to our DW have at it.

    Advice to Management

    Invest in standard infrastructure and tools to help scale and drive productivity but don't lose the innovative small team approaches.


  5. Helpful (1)

    "Operations Manage II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager II in San Marcos, TX
    Current Employee - Operations Manager II in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Challenging work, good team and great pay.

    Cons

    Peer managers are young and just there for the pay and steeping stool. Little to no accountability at the L4 level. L6 and especially L7s rarely listen the managers barriers.

    Advice to Management

    Senior Ops and Ops managers should listen to there Area Managers.


  6. "Manager II, Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager II, Operations in Middletown, DE
    Current Employee - Manager II, Operations in Middletown, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Compensation, experience in a fast and consistently changing environment

    Cons

    Unresponsive HR team, dilution of talent, leadership


  7. "AWS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Center Engineering Operations Manager
    Current Employee - Senior Data Center Engineering Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Company is growing and growing and growing .

    Cons

    Diversity in tech engineering segments.

    Advice to Management

    Listen to the feedback from anonymous surveys.

  8. "Great Place for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Baltimore, MD
    Current Employee - Operations Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Growing company which allows for growth both informally and formally through promotions. One of the few places that focuses more on the results an employee delivers without letting their age get in the way of opportunities earned.

    Cons

    Lack of structure and organization for such a large company. They do not pay for furthering education on a graduate degree level.

    Advice to Management

    Offer more benefits for furthering education on a graduate degree level to invest further in your employees and provide incentives to stay at the company.


  9. "Leaders not appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in San Bernardino, CA
    Former Employee - Operations Manager in San Bernardino, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Great employees. Great facility and technology.

    Cons

    Leadership team is overworked.

    Advice to Management

    Get to you know your leadership team and support them.


  10. Helpful (5)

    "Toxic Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Operations Manager in Los Angeles, CA
    Current Employee - Area Operations Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Decent pay, great health benefits/dental/vision

    Cons

    Long hours 13 hour days w/ 60-70 hour work weeks during peek (October-January (site specific)), 10% discount up to $100 dollars a year, worst 401k policy equating to .50 cents per dollar up to 4% well under industry standard, 4 year vesting on stock, 3 year vesting on 401k. Average employee tenure at company is <1 year across most roles hence you never see 401k or Stock benefits just a lackluster base pay. Unless you can be miserable for 4 whole years you will recoup your initial investment

    Advice to Management

    Anyone out of college or starting a career would be thrilled to get an offer from Amazon. Remember and realize that pay and benefits come at a cost of next to no work-life balance. The bonus is to lock you into that first year of work. Hence, the bonus is paid as a lump sum (you will likely repay student debt or overall debt). In the event you chose to leave the company you are required to payback the portion of the first year you did not complete (stay six months= owe six months/50% of bonus back) Stock is granted again to make your jaw drop with a 4 YEAR vesting period. The first entire year of service you receive 5% the second full year 15% and then every six months there after 20% until you reach 100% at your four year mark. Your 401k at this company is one of the worst in the industry. 0.50 cents per dollar up to 4% equaling a realistic 100% at 2% which is about 3% below the industry standard. This job is cut-throat you will not work with peers yet work against them. You will constantly issue corrective action to poor performing employees who will quickly resent you and drive down your overall "connection scores" (how managers are viewed by their employees). Safety works extremely hard to verify there job (after all they exist only to satisfy OSHA requirements). They constantly review footage and watch from a distance in an attempt to issue paperwork/terminations to employees and managers for failing to adhere to safety standards. This sounds like I am being over dramatic I am not. Training is non-existent Amazon runs a feed them to the dogs mentality in hopes you learn the job on your own as fast as possible. Turnover for Area Managers is average under two years/ safety specialists under 1 year/ and associates under 6 months. Join "Earth's most customer centric" company and I do hope you succeed. Just don't be surprised when everything you read here comes to light and you realize the sacrifice you have made in taking the job.