Amazon Operations Manager Reviews | Glassdoor

Amazon Operations Manager Reviews

Updated August 17, 2018
256 reviews

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Operations Manager

4.0
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
175 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2325 reviews)

  • "No work life - personal life balance" (in 480 reviews)

More Pros and Cons

  1. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Seattle, WA
    Current Employee - Operations Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    I’ve been at Amazon for 2 years, 11 months, and 30 days (or so Phone Tool tells me) and it has been amazing. Amazon has been a great fit for me after transitioning from the military. I’m on my third role after switching business units to help launch a new building. Amazon isn’t for everyone but neither is Facebook, Google, Microsoft, the military or any other company.

    I get to wear shorts to work.

    Total compensation rocks.

    work hard. have fun. make history.

    Cons

    Promotion system pretends to promote the best and the smartest… really it just promotes the best connected. If I had one share of Amazon stock for every time I heard we need to get your name out there... we need to get you on some network projects for visibility!

    Advice to Management

    Why do we hire smart people and tell them what to do? We should let them tell us what to do. – Steve Jobs


  2. "It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Operations Manager in Avenel, NJ
    Current Employee - Area Operations Manager in Avenel, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Compensation is higher then comparable companies
    Strong "Team" mentality, you will depend on your hourly associates and their success is also yours.
    Fairly good amount of RSUs (Stocks), however as others said the vesting period takes a while (only 5% vested after year 1)

    Cons

    LONG days, 12+ easy
    Some associates really try to doge working, and force others to pick up their slack. They have learned how to game the system in regards to scans and metrics (especially in Amazon Fresh).
    Can be slightly disorganized, with unrealistic goals.
    Working at a Fresh location can be difficult, especially with the changing temperature zones (-35 in frozen goods!) and constant obstacles on the floor.

    Advice to Management

    Fresh is a good idea in theory, and probably helps many who are unable to leave their homes to buy food. However, its hard to imagine that the location I worked actually made a profit. The amount of wasted food and items was unimaginable. We probably donated more to the local food bank then the rest of the area combined.

  3. "Operations Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Chicago, IL
    Current Employee - Operations Manager in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Fast Paced. Always Changing

    Cons

    Always Sprinting and never a time to rest


  4. Helpful (2)

    "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Saint Louis, MO
    Current Employee - Operations Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Amazon talks-the-talk & walks-the-walk for customer obsession, personal growth, & making history. Amazon is very forward-thinking, supportive, exciting, and genuinely cares for its employee while focusing on customer obsession. Not once has Amazon denied the needs of my personal life. Amazon is concerned for the whole person & understands a motivated & loyal employee provides the best success for our customers. Amazon understands people and therefore understands business.

    Cons

    Due to our continued high level of success in e-commerce, the nature of our work entails greater than average work hours, especially during Prime week & Peak month. Be prepared to provide outstanding customer support throughout the year and especially during these high demand time periods.

    Advice to Management

    Continue to drive personal development & flexibility to salary needs. Continue to espouse & operate with a Day 1 mentality.


  5. "It was OKAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Operations Manager in San Marcos, TX
    Former Employee - Transportation Operations Manager in San Marcos, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon part-time (More than a year)

    Pros

    Easy to pick up
    A lot of down time after peek every year
    good for part time

    Cons

    Depending on the position work could be mind numbing
    Full time is probably not worth it

    Advice to Management

    Higher Pay and be more willing to promote within.


  6. "Amazon is a great company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Operations Manager in Seattle, WA
    Current Employee - Senior Sales Operations Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    1. Customer Obsessed
    2. Agile and Innovative Company
    3. Lots of Growth and New Product Capabilities
    3. Entrepreneurial (write up an idea and get approved, get headcount, deliver)
    4. Cross functional teams such as working with economist, data scientist, dev, analyst which in other companies you have different queues to get access to these types of resources

    Cons

    1. Very distributed makes it difficult to roll out big changes at scale. A good thing as changes are delivered in an agile way with approval from business owners.
    2. Be comfortable with people disagreeing or pushing back on ideas or taking time to get on board with a new idea based on data
    3. Due to big growth some of the internal tool and processes need some work. Get comfortable with we don't have the report yet but it is a top priority in our backlog but here is read only access to our DW have at it.

    Advice to Management

    Invest in standard infrastructure and tools to help scale and drive productivity but don't lose the innovative small team approaches.


  7. Helpful (1)

    "Operations Manage II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager II in San Marcos, TX
    Current Employee - Operations Manager II in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Challenging work, good team and great pay.

    Cons

    Peer managers are young and just there for the pay and steeping stool. Little to no accountability at the L4 level. L6 and especially L7s rarely listen the managers barriers.

    Advice to Management

    Senior Ops and Ops managers should listen to there Area Managers.

  8. "Manager II, Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager II, Operations in Middletown, DE
    Current Employee - Manager II, Operations in Middletown, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Compensation, experience in a fast and consistently changing environment

    Cons

    Unresponsive HR team, dilution of talent, leadership


  9. "AWS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Center Engineering Operations Manager
    Current Employee - Senior Data Center Engineering Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Company is growing and growing and growing .

    Cons

    Diversity in tech engineering segments.

    Advice to Management

    Listen to the feedback from anonymous surveys.


  10. "Great Place for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Baltimore, MD
    Current Employee - Operations Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Growing company which allows for growth both informally and formally through promotions. One of the few places that focuses more on the results an employee delivers without letting their age get in the way of opportunities earned.

    Cons

    Lack of structure and organization for such a large company. They do not pay for furthering education on a graduate degree level.

    Advice to Management

    Offer more benefits for furthering education on a graduate degree level to invest further in your employees and provide incentives to stay at the company.