Amazon Reviews in Philadelphia, PA | Glassdoor

Amazon Philadelphia Reviews

Updated November 10, 2018
18 reviews

Filter

Filter

Philadelphia, PA

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
13 Ratings

18 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2483 reviews)

  • "I have no work life balance issues" (in 518 reviews)

More Pros and Cons

  1. "Experience at Amazon Delivery Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Package Sorter in Philadelphia, PA
    Current Employee - Package Sorter in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (Less than a year)

    Pros

    Workout while you work.
    Good pay per hour.
    They feed you at times.

    Cons

    Sometimes get sent home early.

    Advice to Management

    No ATM


  2. "Absolutely amazing !! Loved the working environment fast pace hands on training great pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Worker in Philadelphia, PA
    Current Employee - Warehouse Worker in Philadelphia, PA
    Recommends
    Positive Outlook

    Pros

    Has decent overtime hours available

    Cons

    Requires long periods of standing

    Advice to Management

    None

  3. "part time workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Philadelphia, PA
    Current Employee - Sales Associate/Cashier in Philadelphia, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    The owner is very good.and, very supportive.

    Cons

    He is not paying good.Also, he not increase my salary.

    Advice to Management

    help to find a get one good job.


  4. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Philadelphia, PA
    Current Employee - Sales Associate in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (Less than a year)

    Pros

    GOOD APPLYING PROGRAM that helps you realize

    Cons

    TAKES A LITTLE LONG to do


  5. Helpful (1)

    "Virtual Customer Service Agent (PT-Flex)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Agent (PT-Flex) in Philadelphia, PA
    Current Employee - Virtual Customer Service Agent (PT-Flex) in Philadelphia, PA
    Recommends
    Negative Outlook

    I have been working at Amazon part-time (Less than a year)

    Pros

    - Choose your hours every 3 weeks (however the hours available are based on the projected demand of customers)

    - You have a Unpaid Time Off bank that refills every quarter with 20Hrs (you can use those hours as you please EXCEPT during Prime week)

    - Some managers are great and really try to help you the best they can

    Cons

    - At the end of the day... it's customer service so you're dealing with the general public.. and they can be ungrateful, rude, and/or not happy with what you can provide

    - It is also retail so your hours are not stable and they change A LOT (which can also be a pro)

    - Even though you're a virtual agent.. you still have to deal with co-workers that don't know what they're doing and makes promises they can't keep.. you have to go and clean up behind them if the cx calls back

    - Your performance is graded on a metric HMD (How's my driving) scale that's sent out to customers after they contact you.. which isn't terrible but it is aggressively held against you if you don't meet the desired percentage... which is usually around 84%

    - Team leaders can be backwards... I've had virtual team leaders (they are called DART) tell me one thing... but when a cx asks to speak directly with a team leader/manager they tell them something else... becomes VERY annoying

    - Pay could be better

    - You might think "Oh this is a great place for me to get my foot in the door with Amazon"... that's a 50/50 chance... if you fail security or constantly don't meet goal... you are put on probation for a certain amount of weeks/months... which means you cannot apply to any other positions in Amazon until that probation period is over


  6. "Not the best job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FC Associate in Philadelphia, PA
    Current Employee - FC Associate in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Great starting pay and the ability to get raises very quickly. Full training in all areas are offered and if your willing to work hard and sweat everyday for 10 hours a day, 4 days a week, then this is the job for you.

    Cons

    After 3 years of working with the company you "cap out" at $15.75, meaning you can no longer make any more money than that as a tier 1 associate.

    Advice to Management

    I would suggest encouraging employees to take advantage of the internal learning opportunites.


  7. Helpful (2)

    "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Philadelphia, PA
    Current Employee - CSA in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    I love the ability to work from home. The hours are convenient and flexible.

    Cons

    It is not fair when switching workgroups and you have VTO on your schedule, for the vto to be removed. It forces employees to use their own time and feels like a punishment when going to a new OU.

    Advice to Management

    I think it would be awesome to start hosting people in the same area for meet and greets. It would help create more camaraderie

  8. Helpful (1)

    "Aream Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Philadelphia, PA
    Current Employee - Area Manager in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon (More than a year)

    Pros

    Quick growth opportunities. Hardworking teammates

    Cons

    inept leadership; no directions; poor development of mid-level managers

    Advice to Management

    look a little closer; trust your station managers, but verify.


  9. "Fantastic experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operation Manager in Philadelphia, PA
    Current Employee - Operation Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon (Less than a year)

    Pros

    This company does a fantastic job in driving innovation and inspiring people to have a bias for action. This leadership principle is critical to the companies success.

    Cons

    You get out what you put into it. If a person is not willing to work hard, then, it should not come as to a surprise that the results don’t match their expectations.

    Advice to Management

    None


  10. Helpful (1)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Philadelphia, PA
    Current Employee - Team Leader in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Badhr bad management about there employee

    Cons

    Shame shameless company that is disastrous with there employee

    Advice to Management

    The need to grow up with management about there employee


Showing 18 of 28,336 reviews
Reset Filters